Simon the Ginge
967 posts


@CooperativeBank the continual outages have now finished us off after years as patient customers. To be unable to access accounts and move money around at critical times is just unsustainable. Sending out generic vague responses only adds to customer frustration. We’re out…
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@BeeNetwork Yes - thank you! It’s packed but here! Thanks for following up
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@sherby74 Hi, I am sorry for the inconvenience caused this morning, we have been experiencing delays on the 8 service. The system is showing an 8 service leaving Shudehill at 8:34am, did you manage to board this?
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Good morning all, Scott signing in 😊
The team are here until 8pm tonight to assist with your travel queries.
Keep up to date with the latest travel alerts here: tfgm.com/travel-updates…
Take care all!

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@CooperativeBank Hi Sammie. Thanks but this didn’t answer the question. Where can customers find out about service levels and how much time online services are down for?
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@sherby74 Hi Simon, I'm sorry our digital services were temporarily unavailable. More information is available on our website:
co-operativebank.co.uk/help-and-suppo…
Our app and online banking are back up, if you'd like to try again. Please accept my apologies for the inconvenience. - Sammie
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@CooperativeBank where can customers get service levels about your online services? Surely the number of outages far outweigh those of other providers. The amount of downtime is just ridiculous now
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@sherby74 Thanks for getting in touch Simon. Is it a personal account or a business account that you'd be paying them in to? Thanks - Jack
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@CooperativeBank random question - but do your branches have a limit on how many bags of sorted change can be paid in on a day? (Eg bags of 5p, 1p etc)
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@WriterMike85 You were adorable - thank you! And I haven’t received anything yet. I’ll DM in case I drunk typed my email! 😬
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Lovely meeting @WriterMike85 over Pride. I slightly fan-boyed! Thank you for being patient and friendly!

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@_LucasMichael_ They missed tennis! I love your tennis commentary. Anyway - they sound like a big fan, they’ve clearly researched you thoroughly! 🤣
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@WriterMike85 I’ll base next years holiday around this. No pressure 🤣
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@WriterMike85 I’m on holiday in September - will it be here in time for poolside reading? 🙏
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@WriterMike85 And write more books in the shack - that needs to be part of the deal…
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@sherby74 Thanks again Simon, in this instance the next step is going to be connecting with the service team so they can look into this, from our platform we can of course check your bill and clarify anything your specifically looking for, if you'd like us to? T
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@SkyHelpTeam I’m struggling to log into my account online and via the app. Are there any known problems at the moment?
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