sidharth

@HolidayInn we are staying at ashford England and it’s boiling inside! The AC isn’t working for the whole floor and nothing has been done! It’s unbearable hot. There’s no fa too. They can’t move us to another room, another hotel. No hotels available in the area and can’t refund!

@jurnyinsure I’ve been on your website trying to get an estimate but the last few times I’ve been getting a message that you aren’t offering quotes 😞 can you let me know when you will be opening up again please?

@British_Airways Hi, I've sent a DM with a video of the issue. If there's another way to create the case/complaint please do let me know as well.

@sidsubscribe We're not aware of any online issues. Can you please send us a screenshot of the error you're receiving? You can send this to us via DM. Leanne twitter.com/messages/compo…

@British_Airways I'm trying to make a complaint on your website for a really poor experience on a long haul flight I've just been on. Unfortunately I can't even create a case on your website as that fails to submit on the last stage: I've tried on multiple browsers as well. :(

@British_Airways I have also cleared the cache and cookies but to no avail...

@sidsubscribe Hi there. Have you managed to get this logged yet? If not, have you tried using another device or browser? It is also worth deleting cookies and cache and disabling any VPNs. Tony

@British_Airways Hi Tony, I have not been able to log this as yet. I have tried other browsers and also on private mode where the cookies shouldn't be used. I do not have VPN either. Any help you can provide would be greatly appreciated

@virginmedia I tried to but the reset password functionality hasn’t been working for the last few days. I’ll have to set up a new account I presume or do you know when that will be fixed?

@sidsubscribe Hi there, thank you for your post and I'm very sorry to see that you're having some issues with your broadband connection! Have you been able to post on our Community Forums virg.in/VMforums to see how our staff can assist with resolving this problem for you? ^PZ

@virginmedia my broadband and phone has gone again ☹️ can someone help!

@virginmedia Is there any news about fixing this? It’s been almost a week since I can’t use internet. First technician I can get is Saturday!!! I’m paying so much money with yourselves and I have had so many issues! See the thinkbroadband broadband quality below for my connection. Sea of red!

@sidsubscribe Hi Sid, sorry for the broadband issues. From the screenshot, looks like a potential area issue and should be cleared by tomorrow. If not, we can then book a tech. ^John

@virginmedia And the internet has gone again. The engineer changed the hub and it worked for a while but last couple of days it’s been intermittently on and off and today again I am unable to work from home as the connection keeps on going off. Please help.

@sidsubscribe Thanks for getting back to us. On the service page, are you able to login and run the equipment checks? -NL

@virginmedia Looks like it - it's saying it's intermittent but it's more than intermittent now. it's been so regular and disruptive. How does anyone work from home when the connection keeps on going like this? Please do something or I will need to move to another provider

@sidsubscribe I do apologise for the service issues, sidharth. Are any known service issues in the area being reported at the moment? You can check here: virg.in/servicechecker ^ZR

@virginmedia Engineer came last week and said the only thing he noticed was some wire that needed tightening… the broadband has gone again!!! This is it yesterday and again this morning . Please help- this is becoming ridiculous and unusable!

@sidsubscribe Hi @sidsubscribe, thanks for your Tweet, I am sorry about this! Are you able to login to your online account here - virg.in/myvmapp - and check on your scheduled appointments? ^ML

@virginmedia It’s gone again! And it doesn’t allow me to check if there’s a cancellation or my appointment ☹️

@sidsubscribe Thank you for letting us know this, I understand this is frustrating. However sometimes we do get cancellations and this would appear on your online account or you would be sent a SMS about this. However it is on a first come first serve base. ^MM

@virginmedia Hi, still showing issues… booked in technician to come. First slot is Tuesday though!

@sidsubscribe Hi Sidharth, how are things on your service today? If you are experiencing issues due to a local outage it will show here: virg.in/servicechecker or by calling 0800 561 0061 - we need any local outage to be resolved before a technician can attend! ||MT

@virginmedia See reply above please. It shows issue but can’t contact Engineer. They say wait for 24 hrs ☹️

@sidsubscribe Hi Sidharth, thanks for reaching out.Sorry to hear that you're having telephone and internet connection issues. Have you checked for any issues in your area here: virg.in/servicechecker ? It will also enable you to login to your account and book an engineer if required. ^LS

Yes I did… unfortunately no way to contact the engineers. They say wait for 24 hrs and they’ll fix it by then ☹️

@Support_Bears Any suggestions?

@Support_Bears I cant access the tunnel bear website. It says "ERR_SSL_PROTOCOL_ERROR" and "This site can’t provide a secure connection". Any suggestion?

@Support_Bears Hi. Unfortunately I get same error when going to your website so I can’t get hold of you! I’ve tried it on chrome, Firefox, edge, and safari on iPhone!

@makemytripcare my flight, pnr PEK3F6, has been cancelled by the airline. Can you issue refund please?