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@amazonca @AmazonHelp After a month of returning an item with proof of delivery from UPS, these rogues charged by credit card and are giving me a runaround to refund the money. Take notice of this canadian customers

@amazonca This company in canada has turned completely rogue with the most incompetent staff. More than a week has passed since they charged my card for an item that was returned almost a month ago @AmazonHelp. I'm getting a run around from these jokers x.com/skhfloyd/statu…

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@AmazonHelp I don't want another damn message. I want my money returned to me. What part of that is hard to understand. I don't want to be put through this garbage

@skhfloyd @skhfloyd We apologize for any inconvenience. We'll send another message to the email address associated with your account. Please let us know if there's anything else we can assist with. -Paula

@AmazonHelp Have you tried dealing with your customer service lately? I was charged for an item that was returned and it has been an absolute nightmare get you guys to refund back. Your agents write scripted responses like robots and are extremely rude. Such a low grade service

@AmazonHelp This is a screenshot from the browser. Where is the option to reply to this message? Customers are dealing with highly untrained staff that are just clueless about what they are doing

@skhfloyd @skhfloyd To respond to our message from your Message Center, please open it in a browser rather than the app. We'll follow up with you shortly. (2/2) -Paula

@AmazonHelp Please show me where I have posted personally identifiable information in any of my tweets? I have blacked them out. Can you please be smart about what you write and not just write scripted things?

@skhfloyd @skhfloyd We discourage posting personally identifiable information, such as your phone number, email address, order history, etc. as we're unable to access account details over Direct Messages for security purposes. (1/2)

@AmazonHelp What do I say to this message from your social media team? Where is the question in this message? And do you even know that there is no option in your message center to reply to a message from customer service?

@skhfloyd @skhfloyd Please respond to the message sent from our Social Media team with any additional questions or concerns. We'll follow up with you shortly. -Paula

@AmazonHelp What is the matter with you? I have already stated my concerns here. You seem to be dodging things with all sorts of incorrect statements that you are waiting on additional information and what not. You have no clue how to handle this, don't you?

@AmazonHelp This was the message from the Social Media Customer Service. Where is the request for additional information?

@skhfloyd @skhfloyd It looks like we've requested additional information on one of the questions. For clarification, have you submitted the additonal details? -Paula

@AmazonHelp Proof that the incident report was already submitted on Feb 21st at 4.42PM

@skhfloyd For security purposes, we aren't able to access account details via social media outlets. Please submit the requested details, so we can take a closer look into the issue with your return. We'll follow up with you shortly. -Paula

@AmazonHelp I have already submitted the incident report and it has been acknowledged by your agent. Why are you asking me to submit it again? How many times do you want me to submit this information?

@skhfloyd You should've received a response by email. Please check your inbox and spam folder for an email sent on February 21, 2024, at 7:54 PM. You can also find messages from us here: amzn.to/CAMessageCenter. Please let us know if you're unable to locate it. -Paula

@AmazonHelp Just like one of your agents blamed it on my email when they could not explain why I was getting messages from amazon that my emails could not be delivered. Later it was discovered that you did get the emails and those messages from amazon were false. You are just clueless

@AmazonHelp There is no emails in my inbox or my spam folders. You just made the assumption that I am unable to locate the emails. You have charged me for an item that was returned and can be verified using the tracking number. And you are just making me jump through hoops to get my money

You guys are a mess in canada and my experience is no different than what people are saying here. You have dropped your standards and are a headache to deal with sitejabber.com/reviews/amazon…

@AmazonHelp Your agent promised to investigate and get back in 1 - 2 hours and not it is almost 8 hours. This is the level of garbage that goes on at amazon. I cannot believe the drop in the standards.

@AmazonHelp I am dealing with your customer service now and I have had the most nonsensical conversation with one of your agents. I will dread buying from amazon again. They speak like robots and say the most stupidest of things in response to customer concerns

@AmazonHelp When I called, an agent confirmed that they have the incident report but she rejected it because I put UPS Pick-up instead of UPS Drop-Off. She just kept talking and asked me to resend the incident report and then just hung-up over this

@skhfloyd We're sorry to hear about the trouble with your return. Have you since been able to receive your refund? -Rick

@AmazonHelp They asked me to email the incident report and when I send the email, I get a response back saying that the email could not be delivered. And your agent puts the blame on my email id. They are like the issue is on my end and I should try after 24 hours