Sky

@ParryGavin Hello Gavin. I'm sorry to read about the issues that your parents were experiencing with their service and appreciate that this would have been frustrating. You can find more information about our auto compensation and how this is calculated here bit.ly/3cG2ZN8 ^JH

@SkyUK my parents phone line was playing up for months and then they lost total broadband and telephone service for 10 days while the problem was fixed. Once fixed they were offered £2 compensation which went up to £10 when they said that wasn’t enough. This is just not fair

I apologise for the confusion there around the broadband / Mobile issues, there's no wider issues at the moment with the Mobile service, you can certainly check the service status and coverage checker to see if there's any local issues in your area for example. You can take a look at this here: bit.ly/3Cm0Kcv. Thanks, Tony

Hi there, thanks for posting🙂 I appreciate having any issues with your broadband service is never great and I apologise this has been the case. From this platform we're unable to run tests and check this unfortunately however, can you tell me if you're seeing any issues returned on the back of running your line test here: bit.ly/3ybdsHS? You can feel free to send us over a PM if you'd like. Thanks, Tony

@SkyUK Our home broadband is out due to an outage with @VodafoneUK and no timeline for a fix. As such we’re entirely reliant on our 4G mobile data and currently I can barely get 0.5mbps. Any issues in the KW15 area?

@ShriShri4761 Hello King, I hope you're well. Please follow the steps on this link bit.ly/3PpPQIi for Help with linking your Sky iD If at the end of the steps you still need help use the number at the end of the steps to contact Sky. Thank you ^LS

@SkyUK why is my mobile number suddenly not linked to my account? And can you provide a proper customer service number which can help me out with my issues?

@Jdfrrrrrd Hi there James, thank you for reaching out. I am very sorry to read about the issues you are experiancing, please send over a DM so I can direct you to the best team to help. ^NF twitter.com/messages/compo…

@SkyUK signed up for BB over a month ago,on 2nd router,6th phone call, 3rd round of troubleshooting over the phone. Wifi still not working properly and still no landline..keeps getting escalated but nothing is happening(paid for 2 months already, despite not being on BB that long

Hello Tracy, thanks for getting in touch. I'm sorry to read you've been having some issues accessing your services. Please click on this link here bit.ly/3R3NFJd for our online help guide to get this sorted. If the steps don't resolve the issue, please use the contact options at the end of the steps to reach the broadband help team for more support. ^LC

@SkyUK I’m trying to log on to access my internet/wifi passwords but it just keeps going round in circles and not letting me in

@Gav_Ivison Hi there, Gav. Thanks for getting in touch. I am so sorry for the problems you are experiencing with your Sky Q services. I can understand how frustrating this will be for you. Please drop us a PM so we can take a look at this. ^JW. twitter.com/messages/compo…

Here @SkyUK I'm fucking sick of this shite every day. This never happened when I was on your broadband but since I've moved to a decent supplier, its happening all the time. Sort the cunt out.

@bigAp07 Hi Adam 👋 Thanks for the mention. I'm sorry to read that you're having problems speaking with someone over the phone. Please send me a PM with a little more info on what you need help with & I'll do my best to help or get you connected with the team who can. ^DM

@SkyUK why say on the phone line get a link sent to you to speak to one of the team! Yet it doesn’t connect you to the bloody team! So frustrating when you have been promised something and it’s not happened

@Kieran_Gooner03 Hi Kieran 👋 Thanks for the mention. I'm sorry to read that you're having problems with your broadband at home. Complete the following line test and share the results with me please: bit.ly/3ybdsHS ^DM

@SkyUK Any chance of wi fi working this year?

@Vikaz1 Hey Steve 👋 That sounds frustrating, can you send us a PM and we can look into this? ^R

@SkyUK Hi, I'm having an ever increasing amount of issues with my Sky Q Silver box (crashing/overheating/losing connection with the Mini box etc.) that I've had for nearly 10 years. Is there anyone that could please assist?

@uk_crafting Hey there, feel free to reach out to us by sending us PM using the button below, and we can provide contact info for the best team to chat with regarding this issue. ^Allan. twitter.com/messages/compo…

@themkjones Hi Jonesy, that's not great to see you've had a problem with the service you've had from us. Drop me a PM and I can take some details so we can chat about this. ^CD . twitter.com/messages/compo…

@SkyUK Had issues with Sky now since March. Complaint made. No direct contact number for complaints team. Phone returned on two occasions. Goodness knows how many hours wasted being passed round various departments on the 0345 number. Worst customer service you’ll get anywhere.

@Orlandonetooo Hello Orlando, thanks for your tweet. I'm sorry to read that you feel like this and you're looking to leave us for your services. Please pop me over a PM if you need more assistance and I'll get you in touch with the right team to assist. ^LC twitter.com/messages/compo…

@SkyUK I’m really displease and frustrated with your services and providers. I’m impressed how messy, chaotic process, organization you guys have. You guys are awful, cannot take any words you guys say to be true! I want to move to someone else!

Hello Scott, thanks for your tweet. I'm sorry to read that you're leaving us for your services. If you are thinking about staying and would like to discuss this some more with the team, please send me over a PM. I'll get you back in touch with the team that can check into the options for you. ^LC

@SkyUK A Customer of 10 years with Sky. My contract ended today and absolutely nothing from Sky, since I told them I was leaving, to try and reach agreement on a new contract. Everybody should know how they treat there long term Customers….like 💩!!!!

@bgslone Sorry to read your post today Barbara. Can you send a PM so we can help. ^LS twitter.com/messages/compo…

@SkyUK please help I have not been able to make calls all day it just double beeps I couldn’t receive calls but now I can but not dial out I can dial Whassap calls text email etc just phone calls this is urgent please I am blue badge as are both my grandchildren no landline

@charlifarli10 Hi Charli, has the data been rolled to a SIM, or has it expired? Unused data does expire after 12 months. Please click here for more info: bit.ly/45mlRH7 ^CL

@SkyUK Hi, I have had 250GB taken from my sky piggybank last month, and no notification or reason why? Please can this be looked into as I did not authorise this. Thanks.

@AllyMurray1964 Good evening Ally, I hope you're well. You can find information on using your Sky mobile abroad using this link bit.ly/3QaJDOO Have a great time on holiday. ^LS

@SkyUK I am with Sky Mobile. I'm travelling to Zakynthos soon. Will I get a network whilst I'm away and is there any cost involved? TIA

@YBG66 Hi Julie, thanks for getting in touch. You would send your old phone back in the same packaging that your new one comes in. If you need any further help, please send me a PM. ^GM twitter.com/messages/compo…

@SkyUK Could you please help me .... I swapped an Apple 14 yellow for an Apple 15 plus pink on 19 July; haven't received return packaging but charged for both on my next bill (used piggybamk for £10 discount & paid £14) .... why 🤔

@JSB93x Hi JB, send us a PM with more info on the issues you're having with Sky Go so we can help you find the right support. ^BM twitter.com/messages/compo…

@SkyUK any reason the sky go app is not working, trying to watch the cricket?

@Mattbloke3 Hi there, I've replied to your PM. ^CL

@SkyUK @SkyHelpTeam

@SkyUK You've mucked up installing broadband to our house but told Virgin that you've connected us so they closed the account, leaving us with no Internet, which means I can't work from home, however I need to be here with my kids as it's the school holidays. A complete cluster