smart Customer Care

@knasher We're sorry to hear that, Dave. We recommend giving our customer service team a call so that they can help you with this. They're available via phone on 00800 9 777 777 7 (Mon-Fri, 8.30am-5pm).

@julesosborne We're really glad that our colleagues were able to help, Julian. Thanks for taking the time to let us know. 🤗

Thank you @RAC_Care @smartUKTeam for organising a very rapid 10 minute call-out for my flat battery this morning - both Telephone agent and Repair guy were full of good humour and made sitting in a cold car in the rain feel not so bad - it’s appreciated ⭐️

@RussBroom We're sorry about that, we understand it's frustrating. As the text came from your retailer and not Mercedes-Benz UK, we'd recommend mentioning it to them when your at your appointment. 👍

@smartUKTeam Honestly, this has been going on for weeks. They keep sending emails full of dead links. It’s a complete joke.

@smartUKTeam @MercedesUKTeam This number is dead, as are the numbers and email addresses in the numerous emails you've sent! Maybe you should call me instead?

@RussBroom Brill! 🥳

@smartUKTeam Thanks. Finally spoken to a human about this and got an appointment 😊

@RussBroom We sent a test email to this address and it worked okay for us.

@smartUKTeam Sorry, that's broken too

@RussBroom Please let us know if you have any problems. 👍

@smartUKTeam I’ll give that a go. Thanks

@RussBroom and we can request a call back. Thank you.

@stu_gordon Hi Stu, our finance team are urgently working through a high influx of these requests which is causing a delay in response. We're sorry for this inconvenience. We can chase this up if you can send us a DM with your reg, agreement number and email address. Thank you.

@smartUKTeam Hi, we emailed over 10 working days ago about this, but have not yet had a reply. Don't mind if things are taking a bit longer than planned, but just hope someone is going to get back to us soon n

@smartUKTeam hi there. If I am going to struggle with finance payments on my smart car due to the current situation, are Smart able to offer a 3 month payment freeze? Or is there a finance company who I need to contact directly?

@stu_gordon 👍😊

@smartUKTeam Thanks for replying so quickly, will get on to this tomorrow.

@stu_gordon the reason you require financial support and what level of support you need, with the subject heading ‘Coronavirus’. Due to the level of requests we are currently receiving it may take us up to 10 working days to respond. We will do our best to get back to you as ...

@stu_gordon We’re urgently looking at how we can support our customers at this time and have set up a specialist team to deal with these requests. Please send your request in writing to customerservices-mbfs@daimler.com. We need your agreement number or vehicle registration, ...

@Grandpa_Pete Thanks for your feedback, we'd love to know more. When you have time please send us a DM and we'll pass it onto the relevant team. Thank you.

@smartcarUK Website MUST be the #WORST ever designed. Totally #UserUnfriendly Gave up. Are your cars just as bad?

@sambilland Hi again, no hybrid at the moment. We hope you have a lovely day today. 🎅🏻

@smartUKTeam Thanks for confirming although such a shame....onwards & upwards I guess. Hopefully ranges will increase to something more realistic sooner rather than later....does Smart have a hybrid option maybe?

@smartcarUK So disappointed. Pls tell me that I have misread....have been so into buying a Smart EQ fortwo cabrio & have literally just discovered that its range is just 70 miles! Surely not? If correct that is an immediate showstopper :(

@howellmatt_ Thanks, Matt. We'd love to hear more about your experience with the website. If you have time and want to send us a DM we'd be happy to pass it onto the relevant team. Thanks for your feedback so far.

@smartcarUK What a terrible website. I stayed for all of 30 seconds.

@LiamBrierley1 We're disappointed to hear that and can only apologise that you feel this way. If you change your mind, then please just send us a DM with more info. Thanks Liam.

@LiamBrierley1 We're very sorry to hear about your retailer experience, Liam. Is there anything we may help with?

@CathrynSheridan Thanks Cathryn, can you please let us know which retailer you contacted and we will of course pass on the feedback. Thank you.

@smartcarUK I wanted a new petrol for four. You don’t make them any more as I discovered subsequently. You might want to inform your phone booking staff...

@smartcarUK I was promised confirmation of a likely appointment to test a new car today. Nothing. Tried to phone 4 times. Nothing. Message said I’d be phoned back. Nothing. Don’t you want to sell cars?