Gordon Smith

This incredible approach into Heathrow today gave me a greater appreciation for my three hour delay. Low and dense freezing fog making mischief with the schedules 🥶

Big news from Qatar Airways this morning, with a major U-turn in its first class strategy. skift.com/2024/03/15/qat…

🎈No more airports and fast ferries: how we'll be flying in the near future 🔴@smithgme for @iPaperTravel inews.co.uk/inews-lifestyl…

@thatjohn At the risk of breaking their shiny new toy but in the interests of journalistic research I've just given it a try. Verdict: some bend but not nearly as much as the AIX example. 😅

@smithgme Nifty! Does it bend like the demo model at AIX?

🚨 business class flappy door klaxon 🚨 Looks like Jamco beat Safran to the plane. Will be interested to see how it stands up to a global mix of customers. #PaxEx

@JamcoAmerica @KLM I'm travelling as a guest of KLM today to test the new product but all views remain my own and no content has been pre-approved or agreed. If you'd like to track the flight we're on PH-BVA, the special Orange Pride livery aircraft.

@JamcoAmerica Two other nuggets of @KLM passenger feedback pictured here: a sunken drink holder (reduced spills/movement during turbulence) and power points in front of seat, not buried away behind your ear. Subtle changes but great #paxex evolution.

Exclusive: Here's a first look at KLM's brand-new business class seat on the 777-300. It's a modified Jamco Venture platform and an evolution of the product found on the 787-10. #klm

@BernieBaldwin @Brabazon2 Huge congratulations Bernie - a pleasure to work with you on this. You were sorely missed but were given a rapturous applause. 👏🏼

Absolutely thrilled to bits to receive this pic from @Brabazon2. Very surprised too, given the calibre of the others shortlisted in this category. Sorry that I’m not in Paris for the air show. No commissions this time I’m afraid. Wishing everyone a wonderful week!! Cheers!

Making an early exit from @IATA tomorrow night to join @aix_expo on Tuesday. I’ll be moderating a panel discussion at 2pm in the CabinSpace Live theatre for @inflightmag. Join us if you can. ✈️

Good morning from Schiphol! On my way to Istanbul for the @IATA AGM. Excellent security experience (through in <3 min) let down by subsequent 20 min queue for passport control, even for e-gates. Slightly patchy performance but huge improvement on last summer! #iataagm #paxex

Super sloppy from @British_Airways this evening 👎🏻 150+ pax waiting at LHR on BA1318 (now over an hour late) but despite three agents in position, not a single tannoy announcement to update or apology for the delay. Occasional courtesy message would be a very easy #paxex win.

@HeathrowAirport This data is good, but useless if buried deep within your website. Screens work well across the airport estate to inform passengers, i’d suggest their installation (at a modest cost) near the security area would be a win-win for all involved.

@smithgme Hi Gordon, I'm sorry to read this and I have fed back your comments, we do have estimated times for security at #FlightSearchSecurityQueue" target="_blank" rel="nofollow noopener">heathrow.com/#FlightSearchS….

The creeping realisation 20 minutes into the ‘Fast Track’ security queue @HeathrowAirport T3 that the regular line is moving significantly faster. Time for some T5 style real-time data to help make informed decisions? #paxex

Fun role reversal today in Valencia. Ryanair pax swan from terminal to aircraft via a jet-bridge 💃🏻, while @British_Airways pax are left to stand on the stairs for 20 minutes as a single bus shuttles back and forth to the remote stand 😒

It might feel small fry, but if this trend is compounded, then Twitter and by definition the wider social media #paxex on this platform is in serious trouble.

Want to know what all the fuss is about with @starluxairlines? I was the first English-language journalist to experience their A350 back in February. Read my exclusive @Exec_Traveller #Starlux report here: executivetraveller.com/starlux-airbus…

@JAMESMARTlN Great result! Which question caught you out James?

Nine out of Ten! 🤦🏼‍♂️