SoFi Support

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@elizabeth_74320 Hey there, we completely understand your frustration — Please do not hesitate to reach out to us at 855-456-7634 for further assistance regarding this situation. Our team is here to help you navigate through this issue and provide the support you need.

@SoFi please tell me who I need to talk to about how you guys got my information for an account that I didn't even make or knew I had?! Email me please at lalasnation33@gmail.com

@Hooch2111 @SoFi Hello, thank you for getting in touch with us. We understand your concern and want you to feel heard. We will pass this along to our teams. If you need further assistance regarding your loan, please feel free to call us at 855-456-7634.

Hey SOFI, as a long time shareholder I decided to use your platform to arrange a very modest $60K HEL on a single family home with a 50% current LTV (based on your own appraisal) and my 800+ FICO score, and being a repeat borrower (prior loan paid off). It turned out to be far from easy and got treated like I was a sub prime borrower. Took almost 2 months to complete amidst repeated requests for additional information that could have been handled from the start. Sporadic communication on the status also frustrating. Loan closed but disappointed in my experience. For the sake of the stock price (I am underwater), I hope this is not the norm for other borrowers.

SoFi is expanding its Loan Platform Business with over $3.6 billion in new agreements. We're partnering with three leading financial institutions to help more members get their money right. Read more here 👇 investors.sofi.com/news/news-deta…

Hey Mike! We're truly sorry to hear about what your wife is experiencing. We can only imagine how stressful and frustrating this situation must be for both of you, especially when she needs access to her funds. Please know that while we take security measures seriously to protect our members, we never want those measures to create unnecessary hardship. Please have your wife chat directly with an Account Manager through sofi.app.link/e/echat. We hope to hear from her soon.

My wife’s account at @SoFi was frozen and CLOSED with ZERO warning. They are now HOLDING her money and claiming she is “not the rightful owner” — with NO explanation, no transactions listed, nothing. These were legitimate funds, including documented casino winnings but more importantly the direct deposits from her job. We’ve asked repeatedly: What transaction triggered this? Who is the “originator”? Where is the money? No answers. @CFPB @AnthonyNoto — how is this acceptable? This is people’s livelihoods, not numbers on a screen.

@santhoshramaraj Hey there, we're sorry you weren't able to access your documents. Please give us a call at 855-456-7634 to assist you with your documents. We hope to hear from you soon.

@SoFiSupport , I couldn't contact support to get some account documents after deactivating my Sofi account

@danstradingco Hey there! Please reach out directly to one of our Account Managers through sofi.app.link/e/echat. We look forward to assisting you further.

@SoFiSupport I did reach out. Do you want me to dm you guys? I appreciate the attention to this matter. ❤️

I recently upgraded from being a direct-deposit-only $SOFI Plus member to also paying the $10 a month I was unpleasantly surprised to see my 2.2% cash back perk disappear Maybe this is just a transitional period but still super disappointing Give the 10% boost to paying members!! ❤️ @anthonynoto @SoFi

@elecarazz Hi Elera, please give us a call at 855-456-7634 so we can assist you with reviewing your application status.

@SoFiSupport I need a real person to give me an update on my app please.

@HiginioMor77741 Hey there, thanks for sharing this feedback! We have shared it with our team. If you have any other requests or suggestions, feel free to reach out!

@SoFi Hey SOFI, any chance that in the near future. You guys might consider upgrading the banking savings account U.I an add a feature that tells me how much interest I'm earning per day, and YTD, based on the total funds in my savings account. It's a convenient feature my old bank had

We didn’t just hear your feedback—we listened 🦻 Here are some great benefits that make SoFi Plus even better: NEW ➡️You can now earn 4.50% APY on up to $20,000 in a SoFi Bank savings account and 3.30% APY on all other savings balances.* If you max out the $20K, this could mean $900 in annual interest.** 🎉 NEW ➡️Unlimited 1% match on all eligible deposits into taxable SoFi Invest® accounts.^ NEW ➡️1% match on SoFi Bank crypto purchases, earned as rewards points.† Upgrade to SoFi Plus for $10/month‡ now ➡️ SoFi.com/SoFi-Plus/

Hi there, our key capabilities will include regulated business deposit accounts, 24/7/365 money movement and settlement, foundational support for the "mint and burn" of SoFiUSD or selected crypto currencies, and a single, integrated interface for managing both traditional banking and digital asset activity.

@SoFi Will they offer business credit card processing? Using Square right now.

Today, we announced the launch of SoFi Big Business Banking—regulated infrastructure that gives enterprises the power to hold deposits, move money across fiat and digital assets, and settle transactions 24/7 instantly. “To be competitive businesses today must operate in a global, always-on environment 24 hours a day, 7 days a week, while legacy banks typically still operate 9 to 5, Monday to Friday. - @anthonynoto The future of enterprise finance starts here. Learn more: investors.sofi.com/news/news-deta…

Hi there, we appreciate your feedback and understand this change is disappointing for longtime members like you. We want to assure you that our core banking benefits and 3.3% APY remain accessible without requiring the subscription. If you'd like to discuss your options or learn more about how you can continue enjoying excellent rates and features with us, reach out through chat at sofi.app.link/e/echat, and we're here to help.

@SoFiSupport for a couple years I’ve been using SoFi plus but now you guys want to turn it into a subscription situation, I understand everyone wants to make money but for the long time members why would you do something like that?

@ayagnow9 Hi there! 👋 If you’re experiencing technical issues with the SoFi app or website, our team is here to help with troubleshooting. Please give us a call at 855-456-7634—we’re happy to assist!

@SoFiSupport After I updated my app earlier today, my normal paycheck was deposited. I have 11 auto pilot transfers set up, one for each savings vault, and none of them went through. Can this be fixed so I don’t have to go back to manually transferring the money please.

We're truly sorry you're frustrated with your dispute outcomes—we understand how upsetting it is when some claims are approved and others aren't from the same merchant. Each dispute is reviewed individually based on the specific transaction details and evidence provided, which can sometimes lead to different outcomes. We want to make sure you're getting the resolution you deserve, so please reach out to an Account Manager at sofi.app.link/e/echat to review your remaining disputes. We hear your concerns about the membership fees and appreciate you sharing your feedback. Thank you for giving us the chance to make this right.

@SoFi are y’all ok y’all approved 3 from same merchant but not the rest y’all so cheap can’t pay customers and now yall charging for membership trash yall will fall soon!

We completely understand that having in-person banking options is important to many people, and we appreciate you sharing your perspective. While SoFi operates as a digital bank without physical branches, you can always reach a real person when you need help by calling us at 855-456-7634 or chatting with us directly through the app. Our goal is to provide excellent human support through these channels whenever the tech doesn't work or you just need assistance. We know this model isn't for everyone, and we respect that.

I will never bank with @SoFi because it has no human presence near me. You need a person when the tech doesn’t work.

@rik_one14 Hi there, we’re so sorry this happened to your account. We’re here to help but need to verify your information on a secure channel for any account-specific questions. Please connect with an Account Manager here: sofi.app.link/e/echat

@SoFiSupport @SoFiSupport @SoFi This isn’t my fault. Someone falsely requested a Zelle reversal without my authorization. I have proof of the legitimate sale. Please review my case and reactivate my account 🙏

@dsudheern Hi Naga, we appreciate your feedback about the ability to buy metals. This has been submitted to our team and will be carefully considered as we make improvements. Your feedback is invaluable, and we appreciate you for being a SoFi Member!

Hey @SoFi — would love to see metals (gold, silver) available on the platform. Let members buy metals with their SoFi CC and redeem rewards toward purchases — just like SoFi Travel. One more reason to keep everything in the SoFi ecosystem. @anthonynoto @insiderinvests

Hey there! We're sorry your application took longer than expected. We understand the frustration this can bring, especially when rates can increase during this time. Applications can take longer that usual depending on the documents being provided, and additional information may be needed. If you like to further look into this matter, please give us a call at 855-456-7634.

@SoFi recommended buying shares but now after trying to get a personal loan. I won’t ever recommend @SoFi to anyone. Process took a month only for them to time out so they could raise my rate.

Hey Andrew, we're sorry you're running into this issue. We understand this can be frustrating when your mobile check isn't being deposited correctly. We want to look further into this matter with you, so please chat directly with one of our Account Managers through sofi.app.link/e/echat. Hope to hear from you soon!

@SoFiSupport I need your help - I am attempting to mobile deposit a 401k rollover check to SoFi to be placed in an IRA. The deposit was cancelled by the back office team because of how the check was made out. SoFi did the rollover process and told me how to make out the check!

Hey there, thanks for reaching out to us! The benefits currently listed on your experience reflect the live SoFi Plus benefits today, but check out sofi.com/sofi-plus for more details on what is coming 3/31. 💪 SoFi Plus subscribers will earn 4.50% APY on balances up to $20,000 in one SoFi Savings account per subscriber.

If $SoFi offers 4.5% APY with plus, why on the website does it show you this? @SoFi

We apologize for the inconvenience with the deposit fee and limits. The $500 limit is in place for security purposes, and the fee covers Green Dot processing costs since we don't have physical branch locations. As a digital-first bank, we partner with Green Dot to offer cash deposit options for our members. We appreciate your feedback and will share it with our development team for future considerations. If you have additional questions, we're here to help.

@SoFiSupport Thanks for your reply, but a deposit fee? And a max of $500 at a time?

Should I switch my primary bank to $SOFI? I’ve always heard great things about it, currently I just use a regional bank that doesn’t really offer any benefits (other than physical branches) For anyone who uses them, what have you not liked about it? The HYSA does look pretty incredible

Hi Seth, we understand your frustration with the timing requirements, and we apologize that there isn't a workaround for the 25-day evaluation period. We want to point out that the timeframe starts when you receive your first direct deposit, not when the account is opened. We recognize that government agencies like SSA can take longer to update direct deposit information. Unfortunately, the terms of the promotion require meeting the criteria within the specified time frame. If you have any other questions or need further assistance, please give us a call at 855-456-7634. Our team is here to help however we can.

@SoFiSupport GM- Is there a work around for your 25 days requirement to get the bonus for DD after opening an account? SSA typically (read that as USUALLY) takes 2 months to start a new DD. The VA is quite fast, but is <$1,000.