Squarespace Help

Designing your own website is a great way to make your personal brand or business accessible, and get your message out to the world, whatever it may be. Learn more on MAKING IT → share.sqsp.link/GuideToWebsite…

@Aliciaias We're happy to help with transferring a domain. However, Google Workspace is a reseller of Squarespace domains, and it's not possible to transfer a domain to Google. Learn more about domain transfers here: sqsp.link/xqwcwm. Feel free to send us a DM if you have questions. twitter.com/messages/compo…

@SquarespaceHelp Can i get help with a domain transfer from sqaurespace to Google workspace/ admin?

@IvetteHomes Apologies, we meant to include a link to send us a message in our last reply. You can use the one included here, or find a link to message us on the @squarespacehelp profile page. twitter.com/messages/compo…

Need urgent help with Squarespace #squarespace

@IvetteHomes Hi there. Feel free to send us a DM with information on the issue you've encountered, and we'd be happy to help.

@HarshadNaw48442 Hi Harshad, thanks for reaching out. We'd be happy to help! Feel free to DM us the URL to your site and any extra details we may need to know: twitter.com/messages/compo…

@SquarespaceHelp Hi @SquarespaceHelp I am getting error in changing my DNS Settings. I have updated my settings but it is not reflecting on global DNS Setting (whatsmydns.net). I tried to call and talk to the support but it is not working. Requesting you to provide immediate support

[status] Investigating: We're investigating issues with new trial creation. stspg.io/gh4bky0vw838?u…

@harripoy Thanks for the update! We're glad to hear it's resolved.

@SquarespaceHelp Thanks, it is working now!

@squarespace has not provided my site maakuu.com SSL certificate even when it is 72 hours from the site going live. No answer to email, not a chance to get through to the customer support

@vedwards93 We're very sorry to hear of any trouble, and we're here to help. Please share your ticket numbers in a DM, and we can take a closer look: twitter.com/messages/compo…

@squarespace After switching our domains, all company emails have stopped working, seriously impacting our business. We’ve contacted support multiple times and opened tickets, but no one has followed up. This isn’t an isolated issue based on your forums. Please address this!

@rick_feworkshop Hi there, Rick. We can confirm that this ticket has been escalated. Please note to avoid any confusion on this issue, all communications regarding this issue will be moved over to the email thread. Please be on the lookout for an email response from our team.

@SquarespaceHelp I verified my identity with ID/bank statements for feworkshop.com (Case #13803892), but your support is now claiming I'm 'not verified' and refusing to provide my EPP code. My business is offline. I need a manager to review the verification I provided

@ascbg23 Hey there, thanks for reaching out. So that we can check your account and provide more information, please contact us here: sqsp.link/3Wg8wH If you've already opened a ticket, feel free to DM us with your ticket number. twitter.com/messages/compo…

@SquarespaceHelp my annual bill is due in the next week. Am I automatically billed or how do I pay? Also, I need to switch to monthly. I need help. Thanks

@AriGold Thank you for reporting this behavior. We can confirm our developers are aware of loading and form storage issues affecting some Squarespace sites, and are working on a fix. We’re keeping our status page updated here: sqsp.link/vOYyXL

@SquarespaceHelp horrible day to have all of the email collection forms collapse. Doing major ad campaign and none of the email addresses are being collected in your forms

@AriGold Hi there, we're sorry to hear that you've had trouble reaching us. If you need assistance, we'd be happy to help. Feel free to DM us the URL to your site and any extra details we may need to know: twitter.com/messages/compo…

@squarespace "Unavailable" - a great title for your help desk!

Emma Stone is lost in A Requiem of Unrepentant Anguish. Get your domain before you lose it.

@Drag00nSlayer75 Hi there, thanks for reaching out. We can confirm that the domain shown in the screenshot you shared is not registered with Squarespace. We checked on Whois, and it's listing another registrar, so we would recommend contacting them for more information: sqsp.link/yGWnGy

@SquarespaceHelp how can I confirm that (h ttps://tx.gov-uksq.bond/dmv) is a squarespace domain and how do I report this fake government site if it is. +63 909 799 0480, that’s the phone number that sent it to me. Thanks!

@anirudhbhat We're sorry to hear of this trouble. For privacy reasons, we'll need to assist with this issue via email. Please send us a DM with your email address, and we'll open a ticket on your behalf. twitter.com/messages/compo…

@squarespace I’m not getting verification codes properly and when I’m entering the code sent, I’m getting an error message that says “invalid verification code”

@esilvas Apologies for the inconvenience caused by this issue. A fix has been implemented, and we are monitoring the results now. You can find an update on this here: sqsp.link/kJyfTf

@squarespace are you experiencing issues with rendering sites? My changes do not appear on a client’s website.

@sdavada Thank you for reaching out to report this. We can confirm that our engineering team is aware of this, and is investigating as we speak. We’re keeping our status page updated here: sqsp.link/vOYyXL Feel free to DM here us if you have any further questions. twitter.com/messages/compo…

@squarespace cannot login. Waited 10mins to live chat. No response!

@PrestonVainn Hi there! Sorry to hear about these issues. We ask everyone requesting account access to fill out this form: sqsp.link/vGJk7V. Using the form helps us keep accounts secure and speeds up the evaluation process. We’ll respond as soon as possible with any next steps. twitter.com/messages/compo…

@SquarespaceHelp we are locked out of our account! Domains are expiring we still have no help!!!

@JoePrilPhoto Thanks for doing that, we have responded to your DM now. If you have any further questions feel free to add them in a reply to the DM. You can also send us an email or start a live chat through: sqsp.link/4WPh17

@SquarespaceHelp Have sent the DM as requested.

@SquarespaceHelp In the 24 hours since I reactivated my account with you, I have been inundated with spam emails similar to the attached. No matter how many I report, they keep coming. Please do something about this.

@JoePrilPhoto Thanks for trying that. We'd be happy to look into this for you. Feel free to DM us the URL to your site and any extra details we may need to know: twitter.com/messages/compo…

@SquarespaceHelp Hello That did not work. Please advise.

@core_form We're very sorry to hear you're having trouble with the mobile version of your site, and we'd be happy to help. Please open a new email ticket or live chat here: sqsp.link/lXsm2B

@squarespace I expect you to be proficient in web dev and web admin, but indications are you are amateur at web dev. How hard is it to make content scrollable on mobile without screwing up?? It must be hard for you.

@ValerieVirtues We're sorry to hear of this trouble. Please send us a DM with your domain and ticket number, and we can check on your case. twitter.com/messages/compo…

.@squarespace is the most unethical company. They have stolen my domain and refuse to release it even after all the evidence that is owned by our company. I would never do business with them.