Sumit Singh

129 posts

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Sumit Singh

Sumit Singh

@sumitsingh

CEO @Chewy $CHWY. Builder. Lifelong learner. Dog dad to a Shih Tzu named D.

Katılım Ağustos 2020
175 Takip Edilen1.1K Takipçiler
Sumit Singh retweetledi
FORTUNE
FORTUNE@FortuneMagazine·
.@Chewy CEO @sumitsingh wants his customers to feel like they're at Disney. “You just feel like you’re part of a dream world,” Singh says, comparing Chewy’s customer service to “the best hospitality resorts.” In this episode of #LeadershipNext, Singh talks with @alansmurray and @mlevram about Chewy’s obsession with customer loyalty and what he learned from Jeff Bezos. Plus—the guest and hosts have a chance to share a little bit about their own furry friends. 🎧 Listen to the full episode: link.chtbl.com/FortuneLeaders…
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Money Movers
Money Movers@moneymoverscnbc·
The cat's out of the bag: @Chewy's launching its first-ever veterinary clinic next week in Florida🐈 CEO @sumitsingh joins to explain why the pet care giant is branching from e-commerce into animal health care services.
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Sumit Singh
Sumit Singh@sumitsingh·
We understand how stressful it can be when your dog or cat is acting unusually—especially if they seem to be sick or unwell. Check out our teams newest launch @ PetMD's Symptom Checker (petmd.com) and it is FREE!! lnkd.in/eWU2NSuM
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Sumit Singh
Sumit Singh@sumitsingh·
"Chewy remembers your name, remembers your pet, remembers your birthdays. We lead the market with our surprise and delight mechanisms and all of that leads to loyalty." #Shoptalk2023
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Sumit Singh@sumitsingh·
Thank you to my friend @philwahba for an inspiring conversation at @shoptalk 2023 and to all those who tuned in – we had a packed house and I have never been more excited for the future of @Chewy. Until next time!
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Sumit Singh@sumitsingh·
80% of pet parents at @shoptalk 2023 have dogs. What innovation would you like to see Chewy introduce in 2023 for our dog lovers?
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Sumit Singh@sumitsingh·
Excited to chat with @philwahba of @FortuneMagazine on all things pet, leadership, innovation, and customer-centricity. If you are attending @shoptalk 2023, join us at the mainstage at 5:30 pm!
Shoptalk@shoptalk

🐾 Chewy CEO, Sumit Singh, will take the Shoptalk mainstage this March to share how Chewy has successfully scaled from upstart challenger to dominant online pet retailer, leading the $124 billion pet industry market in the U.S. Get your ticket: hubs.la/Q01zDksX0 #retail

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Ashwin Viswanath
Ashwin Viswanath@AshwinV800·
.@sumitsingh I recently contacted @Chewy to lengthen the interval between our food subscriptions due to one of our cats dying, and I received some flowers of sympathy the next day. As a $CHWY shareholder, I’m deeply touched.
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Sumit Singh
Sumit Singh@sumitsingh·
Great question from a candidate during an interview recently. “How do teams at @Chewy make time for innovation?” My response below. Next post on “how” to achieve the state being described below… #innovation #customercentricity
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Sumit Singh
Sumit Singh@sumitsingh·
Customer-centricity is the foundation of @Chewy's operating strategy. Thank you to @Adweek for recognizing our dedicated team of Chewtopians who continue to lead the pack and innovate to connect with customers in new and exciting ways.
ADWEEK@Adweek

In Adweek's latest issue, we discover the profound and vast implications that have resulted from the rise of robots in retail, fast food and fulfillment: adweek.it/3Bv6NeH PLUS | The 19 winners of our Commerce Awards are changing the CX game: adweek.it/3cAilCL

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Sumit Singh@sumitsingh·
“It’s a snoozy Sunday” - D the ShihTzu
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Anna Brose, MSc
Anna Brose, MSc@alcesanna·
I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹
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Sumit Singh
Sumit Singh@sumitsingh·
Stories like @alcesanna's are a heartfelt reminder of why we do the work we do. Inspiring to read every day, but especially today as we celebrate 11 years of @Chewy #CustomersFirst
Anna Brose, MSc@alcesanna

I contacted @Chewy last week to see if I could return an unopened bag of my dog’s food after he died. They 1) gave me a full refund, 2) told me to donate the food to the shelter, and 3) had flowers delivered today with the gift note signed by the person I talked to?? 😭🥹

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Sumit Singh
Sumit Singh@sumitsingh·
.@Chewy ranked #1 on the @forrester CX Index for the second year in a row. A tremendous recognition and testament to our team’s commitment to keeping the customer at the center of everything we do. Read more: chwy.co/3mnPymC
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Sumit Singh
Sumit Singh@sumitsingh·
@Chewy has been named to the #Fortune500 for the second consecutive year. Very proud of our customer-first culture, commitment to innovation and dedicated pack of Chewtopians that make this achievement possible. Full list here: chwy.co/3a4KTDb
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Keşfet

@Chewy @alansmurray @mlevram @SaraEisen @SquawkStreet @BrianSozzi @YahooFinance @shoptalk