Sunrun

@junidaman Thank you for bringing this to our attention, Sam. We'd be happy to look into this for you. We've located your account and will assign an Expert to your case. They will be in contact with directly. If you have no heard from anyone or need additional assistance please reach out

@MaryGPowell @Sunrun I have many complaints and warnings for anyone planning to use Sunrun. Here is what is really happening with my Sunrun solar panel journey. Last year before summer we reported water leaks that the solar panels caused on our roof. Sunrun caseworker scheduled work to fix the roof

Providing customers with the opportunity to achieve much greater economic stability, resilience and independence by being the national leader providing batteries, and solar. And then using it all as a home based power plant to back up the grid when needed. Lets GO. @Sunrun

@junidaman Thank you for bringing this to our attention, Sam. We'd be happy to look into this for you. We've located your account and will assign an Expert to your case. They will be in contact with directly. If you have no heard from anyone or need additional assistance please reach out

@MaryGPowell @Sunrun Then when they came out and claimed they fixed it....a month and a half went by and I thought the panels were working fine...but for that time period they never connected back right. So i lost credits and my electric bill skyrocketed...then of course the leak came back.

@junidaman Thank you for bringing this to our attention, Sam. We'd be happy to look into this for you. We've located your account and will assign an Expert to your case. They will be in contact with directly. If you have no heard from anyone or need additional assistance please reach out

@MaryGPowell @Sunrun Since then the caseworker had them comeback and reconnect everything correctly in which they did...but the leak hasn't been fixt until last week. Now of course i told the techs from Sunrun that when they fix the leak...make sure they connect everything and make sure its working.

@junidaman Thank you for bringing this to our attention, Sam. We'd be happy to look into this for you. We've located your account and will assign an Expert to your case. They will be in contact with directly. If you have no heard from anyone or need additional assistance please reach out

@MaryGPowell @Sunrun Well...low and behold...it hasnt been working since 4/21...in which Sunrun techs came out to fix leak on 4/20. I call and reach out to Sunrun because my caseworker Ana is replying back and the customer service Elena responded that there is nothing that they can do until July 16

@junidaman Thank you for bringing this to our attention, Sam. We'd be happy to look into this for you. We've located your account and will assign an Expert to your case. They will be in contact with directly. If you have no heard from anyone or need additional assistance please reach out

@MaryGPowell @Sunrun That is unacceptable and insane...they should have never left and made sure it was working before they left. Now I will go thru the same scenario i did last year lose more than over a couple months of credits and my electric bill will skyrocket like last time. Worst part is my

@junidaman Thank you for bringing this to our attention, Sam. We'd be happy to look into this for you. We've located your account and will assign an Expert to your case. They will be in contact with directly. If you have no heard from anyone or need additional assistance please reach out

@MaryGPowell @Sunrun caseworker Ana knew about this happening last time and told me that should not happen again. Im sorry but the service is horrible. If this is the type of service you offer your customers then I want to make sure that people know. What should be happening is someone should

@junidaman Thank you for bringing this to our attention, Sam. We'd be happy to look into this for you. We've located your account and will assign an Expert to your case. They will be in contact with directly. If you have no heard from anyone or need additional assistance please reach out

@MaryGPowell @Sunrun here tomorrow since it was Sunrun's complete incompetence and should be held accountable and fixed immediately. I am very frustrated with this whole service and would not recommend Sunrun to any of my friends or family!! @MaryGPowell Im sorry but you should not tolerate this!!

@pan81341 Anthony, we're really sorry to hear this and understand your frustration. Looking at your account, we see Meadow sent an email to you on the 29th with more details and what the next steps look like. Please check your inbox and respond with any questions so she can help. Thanks!

@Sunrun @Sunrun tried to justify unpermitted electrical work on my home by sending a NJ state bulletin. The problem? That exact bulletin explicitly states an electrical permit IS required. They didn't read their own evidence! Stop the cover-ups. @MaryPowell #NJBPU #SolarFails

@pan81341 Anthony, we're really sorry to hear this and understand your frustration. Looking at your account, we see Meadow sent an email to you on the 29th with more details and what the next steps look like. Please check your inbox and respond with any questions so she can help. Thanks!

@Sunrun @Sunrun tried to justify unpermitted electrical work on my home by sending a NJ state bulletin. The problem? That exact bulletin explicitly states an electrical permit IS required. They didn't read their own evidence! Stop the cover-ups. @MaryPowell #NJBPU #SolarFails

We’re proud to announce that Sunrun CEO @MaryGPowell has been named to the 2026 CNBC Changemakers: Women Transforming Business list. CNBC recognized Mary’s leadership in accelerating Sunrun’s evolution into a storage-first energy generation and dispatching company that intelligently manages energy for families. Under her direction since 2021, Sunrun has added over 500,000 customers, grown battery storage installations by 800%, and increased participation in distributed power plants by 400%. Congratulations Mary! Read more: cnb.cx/46nl0c7

@darthkiks Hi Enrique, we're truly sorry to hear about this situation, and our team would like to gather some additional details of what happened. Please send us a DM with your service address along with a brief overview of the issues you're experiencing. Thanks!

@Sunrun routinely lied to me about their batteries. Be careful when dealing with them. They will give you reasons that can easily be confirmed lies (making statements that you can check by calling your electric provider or battery manufacturer).

@CSaintouse Thank you for providing these screenshots. We were unable to locate your account based off of the name. Can you please provide a case number or service contract number? 

@elonmusk I want to make a formal complaint. I am have Tesla solar and power bank installed by @Sunrun. I've had hot wires since March 6th, their support team is telling me they are waiting for permits and inspectors. I have talked to my county, they are waiting on sunrun.

@pan81341 Hi Anthony! Thanks for reaching out. If you're having issues with our service, we'd happily address any concerns. Please send us a PM with your service address and an overview of your issues. Thank you!

@Sunrun @sunrun The panels are not performing as expected and are not producing the projected energy. On top of that, electrical work was done without town permits or inspection and has not passed inspection. Unresolved electrical safety issues and missing permits are unacceptable.

@pan81341 Hi Anthony, we appreciate your contacting us. We are so sorry that your experience hasn't been pleasant. Our team is eager to talk about your concerns in more detail. Please send us a private message with your service address so we can determine the cause of the delay. Thank you!

@Sunrun @sunrun The panels are not performing as expected and are not producing the projected energy. On top of that, electrical work was done without town permits or inspection and has not passed inspection. Unresolved electrical safety issues and missing permits are unacceptable.

@BigDogsLady7701 We completely understand that, Nicole! It looks like Sarah last sent an email to you on April 22, however we've gone ahead and asked her to get in touch with you and provide an update since it's been a few days.

@Sunrun Well I'm not posting those on X. Ask Sarah Paniss... she has it.

@MaryGPowell misleading home buyers with promises of no electric bills ever ...to take over the current lease. Then....buyer finds out it was based off of a single woman who stayed in one room with one light..a tv..and either a dan or space heater.. what average family in a 2300sq ft home only uses 900kw a month. I am getting crushed in electric bills and your company refuses to address it. And your escalation senior specialist thinks she has god like powers. Well the AG in NH has more. Let's also point out that there have been 4 complaints to the Attorney General in just March alone.

@BigDogsLady7701 Hi Nicole. We tried to send a DM requesting the service address but we were unable to. We would be happy to look into this further if you can provide the account number or address. Thank you

Your team has been contacted by BBB and most recently Attorney General in NH. Undersized system based off single woman... under 980kw per month system. We've gotten over 2500 in electric bills since November 2025. They damaged my exterior light, tech dropped the grapple hook and missed my head by inches. They gave me a $200 GIFT CARD for poor experience. I want the money back that I paid to date. Also.. the electric bills paid.. and the rate adjusted to .095 per kw. In addition. A new inverter 10kw. Versus the 7.6. The contract shows 32 panels and we have 31...contract shows. 2 inverters and only 1.

@willpwrstrong We're really sorry you're feeling this way, Null. We understand how frustrating it can be to not feel like you're getting support with your issues, and we'd like the chance to make things right. Please DM us with your service address and a bit more detail so we can help.

@leotesauro @Sunrun Don’t bother with the chat bots they don’t really care about you.

@sunrun I've had my solar panels for almost 15 years. So I can say I have had plenty of experience with Sunrun. Here is my take First off HORRIBLE!!!!!!!!!!!! Communication? Once you open a case for warranty or removing pannels due to getting roof fixed, good luck with that. I had my pannels off for almost two years with no generation. I kept getting passed to next department, to next department. 2 years!!!!! Once they started to come out? They had to make about 6 trips because of their internal lack of communication. 6 months pass. Warranty work? Another 1 year to get pannels replaced. So after all that they issue a credit on my account to make good. I'm thinking ok fine!!! Now they removed the credit less than half way through. I call in to ask why? Customer service guy says sorry this was remeved because they should have never given it to you. And there is nobody you can talk to about this. @sunrun you are a horrible company with horrible customer service. You have provided me with horrible solar experience.

@willpwrstrong We're really sorry you're feeling this way, Null. We understand how frustrating it can be to not feel like you're getting support with your issues, and we'd like the chance to make things right. Please DM us with your service address and a bit more detail so we can help.

@leotesauro @Sunrun Agree terrible customer service . Stay away from this company

@willpwrstrong We're really sorry you're feeling this way, Null. We understand how frustrating it can be to not feel like you're getting support with your issues, and we'd like the chance to make things right. Please DM us with your service address and a bit more detail so we can help.

@yehuda_gluck @Sunrun AI bots. They don’t really care about you.

@Sunrun horrible service to say the least You pay and nothing ever works and then they blame you

@willpwrstrong We're really sorry you're feeling this way, Null. We understand how frustrating it can be to not feel like you're getting support with your issues, and we'd like the chance to make things right. Please DM us with your service address and a bit more detail so we can help.

@CindySoo007 @Sunrun @MaryGPowell And providing terrible customer service