Ask Support On the Beach

@Joey_Hutchinson Hello! Kindly follow and DM us—our team is ready to look into this for you. 💬🔍

I will never book another holiday through @OntheBeachUK again and I would not recommend another person to do so. I was stuck in Dubai and after eventually getting through to customer services who were no help at all. Disgraceful company, passed the book any which way they could

@JCliffordMarsh Hii there! Follow us and drop a DM so we can prioritize your case and update you promptly. 💬⚡

@OntheBeachUK The quickest way? There are 109 people ahead of me in the Queue. You’ve taken a booking from me to a Hotel that won’t open until a month after our hol date. Nit being able to talk to you is disgraceful.

🚨If you’ve got a question about your holiday, we don't handle customer queries on this platform. But we still want to help. The quickest way to get help is: ☀️Log in to your OTB account & use Live Chat 📲Message us on Facebook Messenger 📚Check our Help Centre for FAQs

@JCliffordMarsh Hii there! Follow us and drop a DM so we can prioritize your case and update you promptly. 💬⚡

@OntheBeachUK You have taken a booking from me for a Hotel which doesn’t open until the Month after our Holiday Dates. Each time I wait on ‘Live Chat’ there are over 100 in front of me. There are currently 109 people also waiting. I have raised a ticket, but I need a response

@markiparker Hi there we apologize for the negative experience you encountered with us. To help us review your case and provide the best possible assistance, kindly share the following details: 🟢 Full name 🟢 Ticket number 🟢 Email address 🟢 Phone number

@OntheBeachUK I am booked with my family (mainly children) for Abu Dhabi in July & with the issues there we just don’t want to risk it. Can we change destination?

@maydaymaverick Hello! Kindly follow and DM us—our team is ready to look into this for you. 💬🔍

@OntheBeachUK please check this account they are contacting people saying they can refund them if we download an app! +44 7735 393778 this is the phone number they call via WhatsApp. #onthebeach #scam #middleeast

@FridgemanUK Hello! Kindly follow and DM us—our team is ready to look into this for you. 💬🔍

@greigcampbell75 Hello! Kindly follow and DM us—our team is ready to look into this for you. 💬🔍

Strange how @OntheBeachUK can cancel your holiday once they start charging an extra £3k for the same trip.

@CallumCorrigan5 Hi there we apologize for the negative experience you encountered with us. To help us review your case and provide the best possible assistance, kindly share the following details: 🟢 Full name 🟢 Ticket number 🟢 Email address 🟢 Phone number

Another day another flight cancelled, @OntheBeachUK absolute useless no help from them or @British_Airways.

Hello! Kindly follow and DM us—our team is ready to look into this for you. 💬🔍

@OntheBeachUK @OntheBeachUK Urgent! My booking MYB14908160 is not updated. I added a family member, paid on time, but the passenger shows “cancelled”. I have tried email and live chat for over a week with no response 14 people travelling – given phone number also not working

@kilkee786 Hii there! Follow us and drop a DM so we can prioritize your case and update you promptly. 💬⚡

@markpfinch Hi there we apologize for the negative experience you encountered with us. To help us review your case and provide the best possible assistance, kindly share the following details: 🟢 Full name 🟢 Ticket number 🟢 Email address 🟢 Phone number

@OntheBeachUK why would we make our next payment for a holiday to Dubai near a deadly war zone! Want nearly £2000 to cancel a £3000 holiday. Seriously! Let people cancel! #onthebeach #dubai #MiddleEast