Instant Technologies

We’ve added two new tabs to our Microsoft Teams app: Snapshot and Explore. Snapshot gives a quick view of total chats, active notifications, and recent conversations. Explore brings together dashboards, help centers, and quick-access tools in one place. ai.instant-tech.com/blog/release-n…

Chime V5’s November 20th update is live. Improvements include better agent ticket visibility, an updated Explore tab layout, a clearer chat search input, and reliability updates across messaging and bot operations. ai.instant-tech.com/blog/release-n…

We are seeing a broad incident related to underlying Azure services. This appears to be related to multiple Azure services and we are impacted - and seeing reports of other organizations impacted communicated across X and via the Azure status portal - lnkd.in/eHbVUbXm

You can now attach files directly to Instant Tickets and get automated email alerts when tickets are deleted — making support faster, clearer, and easier to manage. See what’s new → ai.instant-tech.com/blog/release-n…

Associate chat sessions with tickets, attach files, and track updates all in one place. Chime V5’s integrated Ticketing System keeps every conversation and task connected for faster resolution. More details → chimev5.com/integrated-tic…

Ticketing just got smarter in Chime V5. Now you can view and manage tickets by tenant, sort and filter directly on the Ticketing Board, and keep every request organized by agent, priority, or tag. Learn more → chimev5.com/integrated-tic…

Prioritize VIP support requests based on job titles with Chime V5! Ensure key players like execs and managers get the attention they need. Your helpdesk can automatically detect VIP users and route their queries to the right agents. 🎯🏢 ✅ Key Features: VIP chat routing Enhanced user experience Efficient resource allocation 👉 Discover the advantages: ​chimev5.com📷​ @Data3Limited @BDODigitalUS @InSparkNL @Dalik00 @Microsoft365

Instantly escalate and route live chat sessions! Chime V5 allows you to transfer chat sessions between support tiers in real-time using simple commands. Faster resolutions lead to happier customers. 💡🔄 ✅ Highlights: Real-time agent communication Escalation management Customizable chat workflows 👉 Learn more: ​chimev5.com📷​ @Fortude @Outsourcery @Exclaimer @Wintellisys @prominic

Optimize your support desk with Chime V5’s AI-driven human handoff! 🎯 Ensure every chat gets the right attention by routing customers to live agents, escalating conversations, and prioritizing VIP interactions. Perfect for enhancing customer experience! 💬🤝 ✅ Features: Dynamic Escalation Agent performance tracking Personalized support 👉 Check it out: ​chimev5.com📷​ @3Cloud @EYNews @Cognizant @pswider @VNEXT_Group

Seamless Human Handoff within Microsoft Teams! Empower your customer support agents by enabling real-time assistance and custom workflows with Chime V5’s AI Chat integration. No more app switching—everything happens inside Teams! 🌐🔧 ✅ Benefits: Custom chat workflows File attachment sharing Real-time resolution 👉 Discover more: ​chimev5.com📷​ @Avanade @Birlasoft @PwC @Capgemini @Lombiq

We have extended our #MCP server extensions to now include referencing external web pages - for example, to create this post - referencing the press release: Exciting News! KnowledgeWave and Instant Technologies are now united to provide just-in-time training and AI support directly in Microsoft Teams. This partnership brings real-time, in-context learning and support right where you work! 💼✨ 🔹 AI Chat Support 🔹 On-demand Learning 🔹 Instant Help within Teams 🔹 Microsoft 365 Certified Learn more: ​chimev5.com📷​ @Avanade @Capgemini @Cognizant @Microsoft365 #DigitalTransformation #AI #MicrosoftTeams

We’re excited to announce the release of Build 3284! Highlights include priority-based agent lists, enhanced escalation visibility, quick copy AI responses, improved FAQs integration, and refined Teams UI notifications. Learn more: ​ai.instant-tech.com/blog/august-21…​ @Microsoft365 @LuiseFreese @donasarkar @MattWade

Say goodbye to lengthy problem resolution times! With Instant Technologies and KnowledgeWave, get just-in-time training and AI support all within Microsoft Teams. Enhance productivity and employee satisfaction with cutting-edge video training and AI chat workflows. #DigitalTransformation #JustInTimeTraining Discover more benefits: @Msft365Insider @LuiseFreese @joeloleson @EricaToelle @Lombiq

Transform your service desk with Instant Chime V5’s new integration of KnowledgeWave’s comprehensive video training library. Immediate access to over 600 training videos means faster solutions and happier employees. Ready to boost your IT support? #InstantChime #ServiceDeskRevolution Check it out: ​chimev5.com📷​@3Cloud @HitachiSolinc @Fortude @Nexinite365

Maximize efficiency with AI-driven self-service and chat solutions from Instant Technologies, now enhanced with KnowledgeWave’s extensive training library! Experience reduced service desk tickets and empowered employees using Microsoft Teams. #ChimeV5 #AICollaboration #TechIntegration

Instant Technologies and KnowledgeWave have united to deliver exceptional “Training as a Service” within Microsoft Teams, making employee support seamless and efficient. Scale your service desk operations with robust AI chat integration and video training access! #AIDriven #ServiceDesk #MSFT365 Learn more: ​chimev5.com📷​@EYNews @PwC @Version1_ @Cognizant

Little behind the scenes of our prompt library content item - with the list of available MCP tools providing an area to select #MCP tools to included when the prompt is used as of a chat pipeline @Avanade @3Cloud @HitachiSolinc @Fortude @Cognizant @Data3Limited @Msft365Insider @donasarkar

🚀 Exciting news! We’re integrating MCP into our prompt definitions and libraries. 🌐 This enhances quick connections with enterprise systems via chat, MCP, and AI prompts. 🔧 Just last Friday, we developed a chatbot in 20 mins using MCP server tools to retrieve HubSpot contacts. Now, turning on the MCP connector for HubSpot is just a setting on our prompt definition! ✨ Request info from HubSpot, get AI to format responses as tables, sorted lists, and more. No more writing code or adding UI scaffolding - the potential is incredible! #MCP #AI #Innovation @Avanade @Capgemini @Cognizant @Microsoft365 Check this out 👉 ​chimev5.com

The new analysis warns that the state’s “underinvestment” in higher education could have an unwanted ripple effect on the economy. Half of the state’s top 10 fastest-growing occupations — such as nurse practitioners, software engineers, and financial managers — require at least some college education. nhpr.org/nh-news/2025-0…

I've been in crypto for over 10 years and I’ve Never been hacked. Perfect OpSec record. Yesterday, my wallet was drained by a malicious @cursor_ai extension for the first time. If it can happen to me, it can happen to you. Here’s a full breakdown. 🧵👇