TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@Manju19822 No worries. EB

@TfL Much appreciated

@TfL hello. On Sunday 19th April, what is quickest way to get from London Euston to Hounslow Central please?

@DJ_Z16 Hi Dan, sorry to hear this. I can understand how frustrating this must be for you. To report this please log details here tfl.gov.uk/help-and-conta… Once received, this can be investigated for you

@TfL no response?

@TfL Why has the 04:31 321 bus from the bottom of green lane towards Eltham not arrived on the last two mornings making me late for work both times?

@Miscopy Hi Jack, apologies, no update as yet but i have sent another email just now to Bank station.

@TfL Hi @TfL still no timing information on the screens for northbound northern like bank station.

@TfL bank station northbound platform why do both dot matrix boards for the last few days not tell us the upcoming departures?

@London_Ivy For Service delay refund tfl.gov.uk/fares/refunds/…

Over 20 mins at one stop. Aye, fuck @tfl man. I want a refund.

@maximesuxx Hi Maxime, thanks for getting in touch. Really appreciate you bringing this to our attention, I'll feed this back to the Area Manager for Bank station

@TfL hi! Northern line northbound platform at Bank station, the screen showing the next departures has not been working for at least a week now, when is it planned to be fixed? Thanks!

@pitchtucker2 Hi there. Thanks for gettint in touch. Earlier disruption on the Hammersmith & City and Circle lines has now cleared, and we’re returning services back to normal. Sorry for the inconvenience caused. For the latest updates, please see: #hammersmith-city" target="_blank" rel="nofollow noopener">tfl.gov.uk/tube-dlr-overg… ^DD

@TfL any ideas when Hammersmith and circle delays will improve today ?

@ThameslinkTV700 👍

@TfL Alright thank you :)

@TfL is there a District line service to Olympia tomorrow (and all week) for the IdealHome show thats taking place at the Olympia venue? Cheers.

@ThameslinkTV700 Yes, its valid.

@TfL Alright thats fine. Is a Travelcard valid on this shuttle bus as well?

@06eemait Hi Elizabeth, the Lost Property Team will process your enquiry and be in touch directly. Please note that they can take up to 15 days to process the item. Please keep an eye on your inbox. Thanks, ^FM

@TfL I lost a bag with keys over 1.5 weeks ago. I can see from my AirTag location that they are at the Lost Property office in West Ham but I've heard nothing yet and there's no way to contact them apart from via the online form which I've already done. Please help!!!

@bach_geo Hello. Apologies, we have yet to be provided with a time for good service on the line. Please keep checking for news at the attached link to our website. Thanks, <PC tfl.gov.uk/tube-dlr-overg…

@TfL when will the liz be running again ABW to Heathrow ?

@Bearmear8 Hi, sorry to hear your train is being held at West Drayton. Currently, we haven't heard if the same issue is impacting the service around West Drayton. However, if the driver has made announcement, I would go with that as they are in direct contact with the controller.

@TfL I am experiencing something different than this information. My train is stuck at West Drayton, train driver announced trains are held at the tunnel. So eastbound service from the west is also affected. TfL, please correct me if I am wrong.

@CamdenFPT Hi, thanks for getting in touch. Currently, there are no reported issues with the app. Please delete and reinstall app.

@TfL Is there currently a problem with the "Buses Near You" facility on the app as it says I'm "Near London" and there are no Tfl buses in this location, despite it showing I'm clearly in Camden on the map ?

@liam_10001 Hi, thank you for letting us know. I have passed your feedback to our Central line team. Thanks, ^FM

@TfL Central Line carriage 92121 has been vandalised. Seen at Leytonstone 09:45 today.

@gmac7000 Hello. I have forwarded these details to the appropriate team to deal with, apologies for the inconvenience. Thanks, <PC

Hey @tfl I reported a flooded underpass on the A3 on the 30th March. Report number FMS9197490. It’s still flooded today blocking kids getting to school. “Every journey matters” but not if you’re a pedestrian

@SBuscemiFanClub Hello. Please contact National Rail with your compensation claim, I've attached a link to their contact details at the end of my message. Thanks, <PC nationalrail.co.uk/help-and-assis…

@TfL - I bought a day return ticket from West Dulwich to Epsom last Friday and you cancelled the last train from Epsom to London, without out any reason or explanation, forcing me to take a taxi back to West Dulwich. How do I go about claiming back for this taxi?

@Eleanorlous Hi, we can't access the charging database to provide support over social media but, you can contact our payments team about the charges and request a refund online. Have you created an account and registered the card you used to travel? Thanks, TA contactless.tfl.gov.uk

Hi @TfL, I made a dlr journey on Saturday and you have taken £42.60 from me on three separate payments between this morning and Saturday. How do I go about getting a refund for this?

@Nats19 Hi there. Thanks for letting us know. I’ve checked the notice, and the start date has changed - the diversion begins from April 21, not the April 16. Sorry for the confusion caused by the conflicting signs. ^DD

@TfL It is confusing as for part of route K1 the notices on bus stops say from 21/04 on diversion. Yet notices attached either end of where the diversions are says from 16/04? So could be stood at bus stop between those dates and not even know! Which is it?

@annalandre Thanks for getting back to us, and I’m glad to hear station staff were able to assist you. I'll make sure your feedback is passed to our Underground team so they can look into the issue with the carriage positioning and signage. ^DD

@TfL Any other wheelchair user or mobility disabled person who boards that train will have the same crisis and be trapped as I was. Carriages need to be arranged correctly or wheelchair access stickers need to be removed. They are not decorative.

@TfL I got on a Northern Line train at Battersea Power Staion at the doors marked with a wheelchair symbol but they don’t align with the raised platform at Kennington and I’m stuck. What do I do? Now at Leicester Square