TrainPal

@jacksullivan01 Hi, we are sorry for the inconvenience caused. If you met any order problem, the fastest feedback channel is on TrainPal app, choose "my ticket" and then, click "customer support", you can also email to en_trainpal@trip.com with your order number.

@me76323739 Hi, we are sorry for the inconvenience caused. If you met any order problem, the fastest feedback channel is on TrainPal app, choose "my ticket" and then, click "customer support", you can also email to en_trainpal@trip.com with your order number.

@thetrainpal beware all, purchase 2 identical tickets one was issued wrongly, now had to purchased another, so pay for one and it was more expensive, told to send new order number for them to refund, and guess what heard nothing, after I have used my tickets app will be deleted👎

@shome2022 Hi, thank you for contacting us, if you met any order problem, the fastest feedback channel is on TrainPal app, choose "my ticket" and then, click "customer support", you will be immediately answered. You can also email to en_trainpal@trip.com with your order number.

@thetrainpal how do I get to speak to someone at trainpal on the telephone?????

@grhydian Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

@kirstynewton Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

@thetrainpal Hi there, have tried several times over the past couple of months to get in touch about refunds but the Contact page doesn't work. Please can you help? Thanks.

@ChristianAvison Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

@thetrainpal I was speaking with on of your agents who refused to help locate my booking ID, then when I had found it your app is now not opening the support chat. I’ve now had to book alternative tickets and want a refund for my return journey.

@ChristianAvison Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

@OzoneVibe Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

.@thetrainpal Any chance of a response?

@GoonerOrLater Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

@thetrainpal is there a problem with your operation tonight? Waiting 30 mins for verification code to be sent to my email in order to get tickets I need to use in 40 minutes… #trainline might have been a better option?

@KierseyDaniel Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

#TrainPal #Easter2022 #EasterSunday 🐰Bunny Reminder: Few days left for Easter eggs hunting! 📲 Join eggs hunt to win FREE £30 vouchers：m.mytrainpal.com/web-activity/e…

@JackGoddard6 Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

@thetrainpal Hi, I applied for a refund in February, you finally approved it earlier this week (45 days after you said you would), and then refunded me less than half the money. Please can you confirm when I will be getting the rest of my refund?

@amys_francis Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

@lukefromdubai Hi, we apologize for this. Please DM us your email account and also the system info (iOS or Andriod). We'll forward it to our staff, many thanks!

@thetrainpal can’t push the button to claim the refund for cancelled train after typing in the mandatory box 🤷🏻‍♂️

@dr_kumbasar Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your email account? We will report it immediately.

@thetrainpal I can’t change the payment card, I can’t get hold of anyone

#TrainPal #4yearswithtrainpal 💕TrainPal is 4 years old!🎊 🎉Join our special event - 'Lucky bottle' to share your messages and chances to grab £50 free vouchers!!☺️ 🤿Picking up! There sure will be surprises for you😻 View more details if you're curious:m.mytrainpal.com/web-activity/a…

@Alex_Ri_Santos Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

@Joanne_C_P Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

@thetrainpal Trying to chase missing refund for cancelled train. I sent all evidence. TrainPal confirmed refund is being processed. Now I keep getting emails ignoring everything I’ve said & starting the process all over again. Every time I respond the emails are ‘undeliverable’.

@jultrac Hi, we are sorry for the inconvenience caused. To protect your personal information, could you please DM us your order number and email address? We will report it immediately.

#TrainPal #PalDay 🎟️Up to 80% OFF on refundable unused train vouchers! 🚄To get your tickets cheaper with our exclusive voucher bundles 📲Wanna find out more deals? Check this out: m.mytrainpal.com/web-pages/pald…