Vanessa

@USPSHelp is anyone going to reply? I need this prescription and my address was not incorrect on the label

@USPSHelp I have a package that was just returned to the sender and it’s saying no such number but it’s my correct address. This is a prescription that I need

@AppleSupport I thought I was buying an audiobook, not a regular book to read in the books app. Anyway to get refunded? I already have the book and don’t need another copy.

@SouthwestAir I will do that right now!

@thevanessajohns Thanks for reaching out, Vanessa. While we regret the delayed response, please don't hesitate to send us a DM so that we can take a closer look into your flight credits. - Brenna twitter.com/messages/compo…

@SouthwestAir I have 2 travel credits that I want to use. One expires a month before I want to use it and the other expires 1 day before. Is there anything that can be done?

@FedExHelp I have a package that was out for delivery yesterday and today and now is not getting delivered until tomorrow. How can I make sure it will actually be delivered tomorrow?

@UPS why has my package not moved since the 29th at 4am when it departed a location? Has no tracking after that

@UPS I reached out last week about a package that had not moved in a few days. I understand that was due to weather, but now the same package has not moved again in 4 days and it’s in my area, so I know it’s not due to weather again. What is going on?

@SouthwestAir Great; will do right now!

@thevanessajohns Hello, Vanessa! Please DM your confirmation number if you’d like to discuss your situation in more detail. - Krystle twitter.com/messages/compo…

@SouthwestAir how come before I check in, it has my seat as 7C and shows that, but at check in, it changes my seat to 8C?

@UPS It just updated that it is Fort Worth, so that is all I wanted to see! I just wanted to make sure it didn’t get lost somewhere so I appreciate your help

@thevanessajohns Hi, Vanessa. We can review this shipment for you to ensure it is on track. Please DM your tracking #, delivery address, name, phone #, and email for assistance. -Sergio twitter.com/messages/compo…

@UPS I have a package that is being delivered, and I get it is delayed due to weather, but there have been no updates since last Friday when it left a location, no scanning in anywhere else. Is that normal?

@CaelanEtti @BarleyDom @SouthwestAir I have a flight with them on Thursday and when I booked my flight back in September, I chose the fare that allowed me to pick a seat since then. If you choose the least expensive fare, you get assigned a seat

@BarleyDom @SouthwestAir They didn’t have assigned seats before today brother….my original itinerary was for yesterday before the policy was enacted so no i couldn’t have….

First ever flight with assigned seats and y’all gave me a middle seat without any option to choose beforehand is crazy. Make it make sense. @SouthwestAir

@Manychat_life I set up automation last week for new followers and have gotten almost 500 in the last week, but not one has gotten a message

@SouthwestAir I had 2 luv vouchers that were issued in October with a 1 year expiration date. I purchased a ticket I have to cancel and now that expiration date changed to 6 months since it was a basic fare?

@FedExHelp is anyone going to answer?

@FedExHelp i’m trying to have a package held for pick up. They say they’ve tried to deliver it twice, but I was home and nobody knocked & today when I wasn’t home, they came to the door. When I try to do the hold, it’s saying there’s no locations near me which I know is not true

@AmericanAir I have a major issue with a trip credit/refund due to a mistake by American and I cannot get in touch with anyone. I am told to wait for someone from customer relations to contact me? That’s unacceptable

@UPS can you help with tracking on an item that was sent last week? It says information not available

@SingaporeAir If we have not booked yet, is there a way to fine out? We are trying to figure out if we are going to Singapore via NYC or SFO

@thevanessajohns Hi Vanessa, if your booking was made directly with Singapore Airlines, you may wish to view the fare difference for a cabin upgrade via 'Manage Booking' on our website (tinyurl.com/2am3xmn5) or app. Thank you.

@SingaporeAir is there a way to find out what the upgrade cost from premium economy to business would be? we’re trying to decide between two flights to book and so we wanted to see if the upgrade costs are very different or not?