Third Wave Coffee

@jyothi_ram96 Thanks for sharing. The team will check and update.

@thirdwaveindia I have already dropped mail 2 weeks back case id 176579

@thirdwaveindia I am having issue when trying to add gift card in the app. Have reached out to your support but no response . Can you help me - Ticket id 176579

@jyothi_ram96 Hi Jyothi Ram, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in. Our team will look into the issue and assist you further.

@thirdwaveindia It's been 2 weeks since I have initially raised the issue but still no resolution

@parasbhalla11 Hi Paras, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in. Our team will look into it and assist you further.

Absolutely abysmal experience @thirdwaveindia , CP, New Delhi Ordered a sandwich + drink expecting both together. Got the sandwich, then waited 15-20 mins for the drink. 15-20 mins for a beverage?? Terrible service

@nisheeeehhhhh Hi Nishi, Apologies for the inconvenience caused. Please feel free to write to us at care@thirdwavecoffee.in if you need any further assistance.

Platforms could learn a thing or two about customer service. Ordered 4 coffees via Swiggy from Third Wave Coffee only 2 drinks delivered by the delivery partner. Tried fixing it on Swiggy support—shared photos, explained everything… still got a “no refund” and the chat was closed. (screenshots attached). A Third Wave Coffee women barista actually walked over herself after an hour to deliver the missing items. The difference? One processed a complaint. @Swiggy @harshamjty The other owned it.@thirdwaveindia

@Darshit_3 Hi Raghu, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in. Our team will look into the issue and assist you further.

@thirdwaveindia I have made payment of 2k into my thirdwave wallet money debited but apparently app had some tech issue and it’s not showing balance please solve asap

@NaeemsayyadIN Hi Naeem, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in, our team will look into it and assist you further.

@thirdwaveindia i am at your brookefield bangalore branch and it’s appalling that you guys will turn off all the power outlets from 4 - 8 pm on weekends! This is so weird and not expected at all! Why would anyone return to the cafe if they are bringing a laptop with them!

@majesticmahid Hi, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in. Our team will look into it and assist you further.

@thirdwaveindia at least dissolve that matcha properly before delivering 🫪 this is the fourth time of me ordering that too because of the quality of ingredients used, and I've the same concern always 💀

@nehamshah510 Hi Neha, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in. Our team will look into it and assist you further.

@thirdwaveindia Disappointing experience. I had ordered breakfast combo classic cold coffee with croissant 🥐. But instead I was given Americano. The barista girl said,she had received an order for Americano n refused to give me cold coffee. Resolve please! #CustomerComplaint

@TheHornAndHoof Hi Abhishek, Thanks for raising this. Please share your details by writing to care@thirdwavecoffee.in. Our team will look into it with utmost priority.

Watch your customer service, @thirdwaveindia you have shitty app and shittier customer care. It deducted twice for the transaction and customer care and store both say they can issue refund or undo the transaction as it was done on app.

@sarveshxmaurya Hi, Thanks for raising this. Please share your details by writing to care@thirdwavecoffee.in. Our team will look into it with utmost priority.

@thirdwaveindia I had a bad experience i order coffee from candor outlet and i got to know its ordered in some other out let in dwarka and now they refuse to refund that

Immerse yourself in the melody of a pour-over journey. Close your eyes, let the rich aroma dance in every drip ☕️

@Praisser_ Hi Wasif, Thanks for raising this. Our team connected with you and has resolved. We appreciate your patience.

Really disappointed with @thirdwaveindia. 📍 Sayani Puri, Hyderabad 🧾 Order ID: 10283331 Ordered Vienna Roast (Pack of 2), but only 1 pack was given, even though I paid for 2. When the bill clearly shows quantity 2, why should a customer double-check the store’s mistake?

@KVS_Rathore9 Hi, Apologies for the inconvenience. Please share your details with us at care@thirdwavecoffee.in. Our team will look into the issue and assist you further.

@thirdwaveindia Highly disappointing to state how one person’s unprofessional behaviour can ruin the entire goodwill earned by a brand over the years. I went to TWC outlet in Pacific Mall, Tagore Garden, New Delhi with a friend who had heard a lot about TWC but never visited it.

@St_Rottenmang0 Hi, Sincere apologies. Please share your details with us at care@thirdwavecoffee.in. Our team will look into it and assist you further.

Worst experience at Third Wave Coffee Worli outlet today. Ordered Cold coffee. After I received it had aluminium foil pieces. At first I thought it’s sugar but my small kid drank it and I realised it’s foil. Extremely dangerous and unacceptable. Careless staff. @thirdwaveindia

@thesolotravllr @mymagicpin Hi Arpit, please share the details at care@thirdwavecoffee.in. Our team will check.

@thirdwaveindia @mymagicpin I have already done everything. Also after getting worst resolution.. reported a consumer complaint in consumer forum

@mymagicpin @thirdwaveindia Worst experience. I bought a voucher of third wave coffee. Not able to redeem it. NEED RESOLUTION . pathetic service. Call me.. txn id : 310910970

@_madhubiswas @jagograhakjago Hi Madhumita, Thank you for bringing this to our attention. Kindly share your details with us at care@thirdwavecoffee.in, and our team will review and assist you.

@jagograhakjago @thirdwaveindia please check the pictures of the food. One that is posted on your app and another what I actually received

@MihirDa46474488 Hi Mihir, sorry to hear about this. Please DM your details, and our team will look into it and get back to you.

@thirdwaveindia the most indecent two staff at Delhi airport near gate 41 misbehaved. Wanted a croissant and shown red eyes saying that 8-10 mins wait. Only one customer. 2 staff gossiping how can warming?? Shift them. Your IMAGE????

@JavedPsychia @ndtv @timesofindia Hi Javed, sorry to hear about your experience. Please share details with your contact number at care@thirdwavecoffee.in. Our team will investigate the matter further.

@thirdwaveindia Very disappointing experience. Ordered Chicken Wrap at Bangalore Airport T1, received Paneer Wrap packed with a non-veg sticker. Discovered only after reaching Delhi. Requesting explanation for this mistake. @ndtv @timesofindia

@DevdattaDalvi @MalayD Hi Dev, Sorry to hear this. Please share the details with us at our email so we can look into it. care@thirdwavecoffee.in

@MalayD @thirdwaveindia The outlets in Mumbai are struggling to have a clean and up ambiance. Staff is low moralled and non enthusiastic. The TWC management needs to seriously look into their outlets before they become the next "CCD"!

@thirdwaveindia This is theft, in plain terms. Pls explain?