Toby Beevers

@azuresupport #ASH:QV2C-7T0 Anyone having issues this afternoon - West Europe Region pls?

@MailchimpHelp I've got a ticket but no one response 😢quickly and my email still don't send, 5 days now 🤬

@tobybeevers Hey Toby, it's best that our team has a ticket so they can understand best where issues with the account are coming from. Send us a DM with your email address and we'll create a ticket on your behalf.

@MailchimpStatus @mandrillapp having issues with our service since Friday and have multiple failed transactions. This seems to be happening far to often recently and no #Status updates. Anyone else? Please don't tell me the raise a ticket because you don't respond for days anyway

@sasan_goodarzi please accept my apologies for taking to social media but I'm very disappointed with the CS at @mandrillapp - 3 issues this year and every time poor CS PLEASE HELP 😢

@mandrillapp @mandrillapp where can we find the most up to date response?

We’re aware some users are experiencing 500 errors when trying to access Mailchimp Transactional due to connection issues affecting one of our service providers. Our Engineering team is investigating and we’ll share updates here.

@mandrillapp @benchestnut Thank you, yes we've received that - hopefully it won't take as long next time?

@tobybeevers @benchestnut Hey there. A response has just been sent by our Transactional Support team.

@mandrillapp 50hrs, no reply on #critical issue

Still experiencing issues @mandrillapp please help, waiting 50hrs since we raise a #critical issue #helpus

@MailchimpStatus Still no response, must be a bot reply

@tobybeevers Hmm. Sorry about that but, we're not seeing a DM from you, Toby. Would you care to re-send? You can send it here: twitter.com/messages/compo…

@mandrillapp @MailchimpStatus STILL NO RESPONSE TO OUR CS TICKET, 42hrs now and not a single reply #poorservice #TechNews #TechnologyNews #TechTuesday not even responding on Twitter now!

@MailchimpStatus Still no response?

@benchestnut @ericmuntz please help, getting NO response from your Transactional Team for 46hrs and our service has become degraded #critical #needhelp

@MailchimpStatus This was a standard auto reply then was it? Still no response to my DM, #poorcustomerservice #technology #TechNews #mandrill

@tobybeevers Thanks, Toby! We appreciate you bringing this to our attention! We notified the Transactional email team, and they will reach out to you as soon as possible. Thank you for your patience.

@MailchimpStatus Yes sure thing, I have sent you a DM 5:28 yesterday and again 8:15am, no response. I've had two live chats, no one is helping me. I've now got two support tickets open and still no response.

@tobybeevers Sorry for the delay. We can share your ticket number with our Transactional email team so they can take a closer look. You may have received the 7-digit ticket number in an email. Mind sharing it with us via DM? You can message us via DM here: twitter.com/messages/compo…

@MailchimpStatus @mandrillapp Still experiencing issues @mandrillapp @MailchimpStatus @Mailchimp_API I still haven't had any reply to a ticket raise 30hrs ago. Chat with an agent couldn't help me either as the Transactional Team only us email #poorservice #mandrillissues

Our Engineering team is looking into connectivity issues related to @mandrillapp. We'll share updates here.

@MailchimpStatus @M_Brewerton This is extremely poor, 4 days of disruption now Mandrill really not acceptable. Why am I having to still monitor email transactions at 9:30pm #sortitout #poorservice

@M_Brewerton Generally the team respond to tickets in the order received, Matt. If volume is high, that may extend wait times, but rest assured the team will be reaching out shortly with a follow-up. Thanks for your patience.

We've resolved the connectivity issues related to Mailchimp Transactional (@mandrillapp). Thank you for your patience.

@MailchimpStatus @tomfbiz My Dev Team are already in contact, you status isn't reflecting the service we're experiencing

@tobybeevers @tomfbiz Hey there. Let's get this over to our Transactional Support team to take a closer look. Send us a DM with your email address and we'll get you connected.

@MailchimpStatus @tomfbiz @mandrillapp Sorry guys but I don't think you have, I've just spent 3hrs apologising to clients for a poor service over the weekend. Still seeing issues today! #notgoodenough

@tomfbiz Hi there! An update was sent on Friday that we have resolved the connectivity issues related to Mailchimp Transactional (@mandrillapp). Thank you for your patience.