
Never shopping at @PCRichardandSon again.
Bought an AC online, opened the box only to test the fit, and realized it misses my window by a few centimeters. Never installed. Never used.
Called the local store to exchange it. They told me to deal with customer service because it was purchased online.
Called customer service, and they said they won’t accept the return because the box was opened.
In 2026, this return process is embarrassing. Terrible customer experience.
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