Ubank

@GHCartland Hi Geoffrey, we’re really sorry to hear about your experience, that sounds incredibly difficult. We’d like to help look into this for you. Please send us a DM so we can assist you further. twitter.com/messages/compo…

So some psycho holds me hostage for 36 hours at knifepoint, assaults me, robs me of my phone and ID, and I end up semi crippled at my mums house with nothing. Ironically, I can prove who I am to order a passport, but not for @UBank to give me my fucking money. You guys are shit.

@DaTechGuyAU Hi there, we’ve seen your message come through and have replied to you privately.

@UBank having issues with the app.

@kastyoh Hi Kasty, we hear your frustration and would like to help but haven't received any DM's from you. Please reach out if you'd like us to look into this further. We've also shared this as feedback for you with our team, reference J1331432

@UBank the bank who says they have a working app but don’t

@kastyoh Hi Kastyy, we haven't heard from you and have now shared this as feedback with the team. Please keep us updated.

@UBank app isn’t loading, not on 4g 5g wifi deleted reinstalled. Annoying

@kastyoh Hi Kasty, thank you for letting us know. We've not had any reported issues at the moment. Have you been able to log in this morning?

@JayMG2205 Hi, we hear your frustration & have responded to your other comment. To confirm, you can unsubscribe from Marketing emails. This option is at the bottom of the email. Non‑Marketing emails like rate, product or service updates can’t be unsubscribed from.

@UBank Put an unsubscribe option in your fucking spam emails. I'm over this shit. Pretty sure you have to legally give that option now.

Following the Reserve Bank of Australia’s decision to decrease the official cash rate by 0.25% per annum, Ubank will decrease home loan standard variable interest rates by 0.25% p.a. Ubank’s Neat and Flex variable rate changes announced today will be effective 21 August.

@JayMG2205 Hi, we hear your frustration. You can unsubscribe from Marketing emails. This option is at the bottom of the email. Non‑Marketing emails like rate, product or service updates can’t be unsubscribed from. Please share the full email, and we can confirm which of these you received.

@UBank No. Just fix it. Had another email today with no unsubscribe option. Rage inducing.

@UBank Put an unsubscribe option in your spam emails you fucken assholes.

@JayMG2205 Thanks for sharing this. Can you please send us a DM, and we'll look into this further.

@UBank Bottom of email, no option:

@matthewwalsh7 Hi, we’d be happy to look into this for you. Please send us a private message so we can assist further.

@LachlanBarr8 @UBank Thanks @LachlanBarr8, think about the little guy @UBank

@matthewwalsh7 Hi, we’ll gladly review this for you. Please send us a private message so we can continue.

@UBank @jason37185849 Hey @UBank, you’ve frozen my accounts and I can’t access any of my money 1 week out from Christmas, multiple calls to your support team (who can only escalate and tell me that’s all they can do) and multiple emails (to which nobody has responded). What’s the fkn go????

@UBank Worst banking experience of my life!! DO NOT BANK WITH UBANK. You have frozen my account since before 5th November, freezing my urgent funds that are needed for my survival. I have called at least 10 times now and am told the same useless information, “we have escalated

@jason37185849 Hi Jason, we've responded to your DM accordingly.

@UBank DO NOT BANK WITH UBANK My UBANK account has been frozen now for 20 BUSINESS DAYS! I need access to the money that you froze, I NEEED THIS for SURVIVAL, I HAVE A FAMILY! I have called your call centre probably 10 times by now and they just continue to tell me the same thing,

@jason37185849 Hi Jason, we have responded to your DM accordingly.

@UBank DO NOT BANK WITH UBANK My UBANK account has been frozen now for 20 BUSINESS DAYS! I need access to the money that you froze, I NEEED THIS for SURVIVAL, I HAVE A FAMILY!

@RainBromo Hi Rain, as always thank you so much for your feedback and suggestions. We've now shared these with our team. You can also view all our current role opportunities in the following link, ubank.com.au/why-ubank/join…

@UBank If you're desp & want help, u can DM me a remote job offer. I'll dream up, test & sketch flexible UI experiences that'll flow on every platform. I'm glad web has passkeys now! You've done well with app, but now, it's where almost all ur value as a bank exists. It must be AMAZING!

Dear @ubank, FEATURE PLEASE: The description we set for a scheduled automatic transfer... Could you make that viewable on the "scheduled payments" overview, so we don't have to click? Most importantly: PLEASE show THAT set description in INTERNAL accounts that RECEIVE it. PLEASE!

@dl1161 Correct. To qualify for bonus interest, your combined Save balance must be higher than last month’s closing balance by at least $1 (excluding interest). If you withdraw $5k and only deposit $1, your balance would still be lower overall, so you wouldn’t meet the requirement

@UBank @crispi_1971 the link you provided said that it is required to grow balance by $1 to get the bonus interest. So, if i read it right, withdrawing $5k and deposit back $1 will not qualify for bonus interest as the balance is reduced. Am I correct??

@UBank So let's get this clear - If you're a retiree wanting to live of a 6 digit savings amount and the amount is slowly drawn down a, say, 5k per month, then you will pay absolutely no interest on the entire 6 digit amount ever again? Is that correct?

@crispi_1971 Hi Chris, we apologise for any inconvenience caused. This should now be rectified and you should be able to complete your redraw accordingly. If the issue persists, please send us a DM and we'll assist you further.

@UBank , @NAB Are you ever going to fix this broken redraw in UBank?

@crispi_1971 Hi Chris, Thanks for raising your concerns. Please send us a DM so we can chat further.

@UBank You've enshittified your product even more. Finishing the month with less money than the started by even 1 dollar and forfeit the entire interest? How can a savings account get 0.00 interest whatsover? You used to have a good product with sweep etc. All gone.

@draconanez Hi Draco, sorry to hear you're having trouble making a transfer. Please send us a DM so we can look into this further with you! twitter.com/messages/compo…

@UBank you allow me receive money but won’t allow me withdraw ???