Noddle

Good news for people who can’t pronounce Noddle. We are now called Credit Karma. See what’s new. creditkarma.co.uk

@MalcTheOracle Hi Malcolm, sorry to hear you were having trouble accessing your account. If you're still having issues, please direct message me with your ticket number and email address linked and I'll be able to help you further. Jon@CreditKarma

@colin_maddocks Hi Colin, sorry to hear you were having trouble logging in. If you're still having issues, please direct message me with your ticket number and email address linked and I'll be able to help you further. Jon@CreditKarma

@fitzmoskal @santanderukhelp Hi, thanks for your message and I'm sorry to hear there is incorrect information displayed on your Credit Karma account. Please can you private message me the email address linked to your account so I can look into this further for you? Thanks, Jon@CreditKarma

@ShantelleN9 @creditkarma @CreditKarmaEng Hi Shantelle, Thanks for getting in touch and I'm really sorry to hear you've not had a response from us. Please can you send me direct message confirming the email address linked to your account as well as your ticket number and I'll be happy help. Thanks, Jon@CreditKarma

Been waiting over 2 weeks for a reply from @useyournoddle @creditkarma or @CreditKarmaEng can't log into my account. Customer service is non existent 🤔🙄😕 #poorcustomerservice

@purplescorpio73 Thanks for coming back to us. We've sent you a direct message with the information you requested. Jon@CreditKarma

@useyournoddle No, close my account!

@useyournoddle Is there a reason that since Noddle changed their name to Credit Karma they now ignore customers? I've emailed five times since July regarding my name change, all of which have been ignored and no change to my legal name. #PoorService #NotImpressed #DoNotIgnoreMe

@purplescorpio73 Hi Jaime, I'm sorry for any frustration caused. I can see we messaged you on 5th November requesting more information so we could investigate further. Could you please get back to us as soon as possible so we can help. Thanks, Jon@CreditKarma

@useyournoddle Weeks later and I'm still receiving emails from Noddle to my old name. As predicted nothing has been done. Claims of IT issues still remain unresolved. Useless is an understatement!

@Agniya Hi Agniya, sorry for the delay in getting back to you. A response has now been sent to your private message. Thanks, Lyn@Noddle

@Agniya Hi Agniya, thanks for your message and I'm sorry to hear we've been unable to help you access your account. Please can you private message me the email address linked to your account so I can look into this further for you? Thanks, Lyn@Noddle

@FOXXTAILZ Hi Jess, you'll find an unsubscribe link at the bottom of our newsletter and marketing emails. However, you may have received one of our service emails. If you'd like us to look into this, please forward the email you received to contact@support.creditkarma.co.uk. Lyn@Noddle

@useyournoddle there’s no unsubscribe button on your emails . . . .

@morpheu5 @creditkarma Hi Andrea, I'm sorry to hear this. Please can you direct message me the email address linked to your account, I'll be more than happy to look into this for you. Thanks, Lyn@Noddle

Just like @useyournoddle, @creditkarma seems to be useless. I currently have an Experian rating of 999, and yet these people claim I have no credit history. The whole credit history thing sounds more like blackmail than anything to me, as I'm used to save, not go into debt.

@ReviveMortgages Hi, thanks for getting back to me. As mentioned in my previous tweet, our development team are looking into fixing this ASAP therefore we hope our work around will do in the meantime. Thanks, Pam@Noddle

@useyournoddle Sure , that what I talk them through , do you think you be adding a regular download button as before .... much more straightforward 👍

Great but can you make it user friendly so clients can download their files I. PDF easier ? Spending too much time giving them tutorials on how to do this 🤔

@ReviveMortgages Hi, thanks for getting in touch and I'm sorry for any frustration caused. The ‘Download Credit Report’ function is currently down but is something our development team are looking into fixing ASAP! (1/2)

@Owen_R_Williams Hi Owen, thanks for your tweet and I'm really sorry for any frustration caused. I'll be more than happy to help if you can just DM me the email address linked to your account and the queries you have. I look forward to hearing from you shortly. Thanks, Pam@Noddle

Good news for people who can’t pronounce Noddle. We are now called Credit Karma. See what’s new. creditkarma.co.uk

@StarsFallenn @experianhelp_us way lenders share information. The rating you receive is only an indication and is only our perception of your creditworthiness. All UK lenders have their own requirements for lending and use their own scoring system to make their lending decision. Thanks, Pam@Noddle (2/2)

@experianhelp_us @useyournoddle hello, I have checked my credit scores on your websites, Experian I have 976 in the excellent category and on Noddle I have 608 in the good category. How does your scoring system work as it’s confusing that one is excellent and the other is good 🤷‍♂️

@StarsFallenn Hi, thanks for your tweet. Each agency has a different method of calculating and displaying the rating that they give therefore they can't be directly compared. Each agency also rates you based on the information they have access to which can differ slightly because of the (1/2)

@freeg131 Hi Philip, thanks for bringing this to our attention. We are aware of this issue and our development team are looking into correcting this. In the meantime, you can access our site at creditkarma.co.uk. Thanks, Pam@Noddle

Interesting. On a brand search for Noddle the ranking URL has ":" at the end and returns an error. @useyournoddle

@stan_hamil Thanks Stanley. Noddle changed to Credit Karma in May 2019. In the run up to this, we sent several emails to our members sharing the exciting news of the change to Credit Karma. It may be worth checking your spam folder to see if these have been filtered out. Thanks, Pam@Noddle

@stan_hamil Hi Stanley, thanks for getting back to me. So I can look into this, please can you DM me your full name, date of birth and current address? Also, were you previously a Noddle customer? If so, please note that Noddle is now known as Credit Karma. Thanks, Pam@Noddle