Uswitch

@DavidSeddon6 Hi. We understand your frustration and apologise for the delay, but we don't offer customer support via X. Please email us at customerservices@uswitch.com, and we will get back to you as soon as possible. Have a great day.

@UswitchUK I went on your website for a sim only deal with O2 250gb unlimited minutes and text £15 for 12 months. Site redirects to O2 finish the process go through all the security only for it to say oops something went wrong even with O2 on the line saying they see the order &

@addzy123 Hi. We're sorry to hear that you've had a bad experience. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further.

@UswitchUK trying to sign up for vodafone broadband through uswitch for the £150 reward card but every time I get after the checkout it says.We can’t load this right now There’s a problem getting the information to you. Try again or call our guides if it’s urgent.

@patsyc47 Hi. We're sorry to hear that you've had a bad experience. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further.

@UswitchUK I am trying to use your website to find a better electric account. However when I put in my postcode you tell me there is a business meter installed. The place was a holiday let but from March 24 is a private rental. We have a smart meter fitted and electric from EDF

@twwooer Hi. I'm sorry to hear that. At the bottom of our emails, you should see an option to unsubscribe. If that doesn't work, please email us at customerservices@uswitch.com, and we’ll investigate this issue further. Thanks.

@UswitchUK no option to unsubscribe or receive fewer emails from you. I have emailed you and you have not responded Q: Is the only way to receive fewer emails to delete my account?

@chrisn64 Hi. Please email us at customerservices@uswitch.com, and we will get back to you as soon as possible. Have a great day.

@UswitchUK I switched via your website on 03/03/26 but haven't had any confirmation from you or the new supplier. I'm concerned that it hasn't registered, how can I check this?

@Perdutemps Hi. We had a technical issue in the past days, but that should be resolved soon. You can also try to pull down to refresh, to see if the data has been updated. We apologise for the inconvenience caused.

@rob_kite Hi Rob. We're currently experiencing a temporary delay with the data showing, but our team is working on it as we speak. We apologise for the inconvenience caused. Have a great day.

@UswitchUK what’s wrong with your app , been like this for 2 days

🚨🎙️New podcast episode out now! Expert guest @UswitchUK Director of Regulation, @RichardNeudegg, discusses how the UK energy market is rapidly evolving ⚡️ 🔗 Spotify open.spotify.com/episode/2N0cXM… 🔗 YouTube youtu.be/BUjRJaILYlY @UswitchPR @EDRC_UK @UKERCHQ

@OhByTheWay_ Hi. We apologise for the inconvenience. The problem should be fixed by now, but if you're still encountering problems, please email us at customerservices@uswitch.com so we can investigate this issue further. Have a great day

@UswitchUK ....what's happening here?

@JakeHRogers2 Hi. Unfortunately, our customer service team is not available to answer queries via social media. Please email us at customerservices@uswitch.com, and we will look into that. Have a great day.

@SamMarieblogs Hi. If you go to the Earn tab in the Uswitch app, and then tap Power Hours, you will be able to see our Christmas offer 🎄🧑‍🎄

@UswitchUK are you planning to do anymore free electricity hours this year? I took part in the November ones and just awaiting my £21 bank withdrawal to come through 🎉 I saw you did free hours on Christmas Day so just wondering if that or something else is in the pipeline?

@BrooksBackBaby Hi. Unfortunately, our customer service team is not available to answer queries via DM's. Please email us at customerservices@uswitch.com, and we will try to get back to you as soon as possible. Have a great day.

@UswitchUK Can i pleass dm you?

@stevekirtley Hi. We're sorry to hear that you've had a bad experience. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further. Thank you

@UswitchUK The app has steadfastly refused to let me select times for this weekend's free energy even though I was supposed to be able to until 23:59 tonight - is there a known issue?

@RobynPoleDancer Hi. We're sorry to hear that. We advise you to try again and if you still encounter the same problem, please email us at customerservices@uswitch.com, and we’ll investigate this issue further. Thanks.

@UswitchUK I’m trying to use your business electric comparison site, but can’t proceed past the “enter email” screen… had the same problem a few years back on another site, turned out that the email box had been setup not to accept anything with numbers in it. Maybe the same?

@JoshuaCecil14 Hi. We understand your frustration. Please email us at customerservices@uswitch.com, and we will get back to you as soon as possible. Have a great day.

@UswitchUK Hi, I'm trying to access this deal you have advertised but it shows up with a much more expensive deal when I follow the link. Can you provide me with this deal?

@ianwood3001 Hi. We understand your frustration. The earnings should be available soon, but if you continue to experiencing issues, please email us at customerservices@uswitch.com. Have a great day.

@UswitchUK Considering I'm still waiting for the "free electricity" hours from 1st November, my hopes aren't high for the 8th. S I probably won't bother with the 15th. 🤷

@drasnah @UswitchPR Hi. The earnings from the first session should be available now. We apologise for the inconvenience, but sometimes it takes longer to receive the readings from your smart meter, and calculate how much you earned per session. You will then be able to withdraw your earnings in Dec.

#Uswitch free electricity promo. Is it a bit of a con?. I mean on their app it still shows me as having zero earnings. I've been on this for October and now into November. Their FAQs say they update you. Doesn't instill any confidence really. @UswitchUK @UswitchPR

@RealIvdR Hi. Unfortunately, we had a technical issue, and the earnings were displaying without VAT, when they should include VAT. This is being currently fixed, and you should see an update soon. We apologise for the inconvenience caused.

@jamiewallace_ Hi. The earnings should appear in the app very soon. If you still don't see them in the next few days, please reach out to customerservices@uswitch.com, and we’ll investigate this issue further. Thanks.

@UswitchUK how long does it take for the free electricity earnings to appear? Still not had mine since last weekend's use. The wife is becoming skeptical of the offer you are promoting.

@roymoody Hi. Anyone can take part of this offer, no matter who their supplier is or their tariff, as long as they have signed up before 31 October. Check out more info here uswitch.com/mobile-app/pow…

@UswitchUK Can I sign up for 25 hours of free electricity even though I’m on the Octopus Intelligent Go tariff?