Uswitch

@loujmcl Hi. Please email us at customerservices@uswitch.com, and we will get back to you as soon as possible. Have a great day.

@UswitchUK I'm going through the choices to see if I could switch energy supplier. I'm with OVO, they will not send me a replacement smart meter as it went bust due to electrical outrage at a substation. As your website asks for smart meter details. How do I get around this?

@Lewciie Hi. We're sorry to hear that. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further.

@UswitchUK hiya, I’ve accidentally opted out of your reduce and earn sessions & tried to opt back in & now it’s stuck trying to sign me up?

@eleanor_morton @lebara Hi. We're sorry to hear that you've had a bad experience. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further. Thanks

@UswitchUK I bought a Lebara mobile plan through you but when I logged on yo the @lebara site it had linked automatically to a SIM card I no longer have. I had to buy another plan through Lebara for a different SIM. How do I cancel the uSwitch plan?

@Tomparkes1993 Hi Tom. We're sorry to hear that you've had a bad experience. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further.

Hey @UswitchUK I'm trying to unsubscribe from your emails, via the link at the bottom of one from today. Please let me unsubscribe.

@raiadeelahmed @Giftcloud Hi. We're sorry to hear that you've had a bad experience. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further. Thank you.

@Giftcloud @uSwitchUK £130 reward not delivered after switching via uSwitch. Contacted Giftcloud 26 March + multiple reminders — no response. uSwitch – please review partners promoting offers like this.

@DavidSeddon6 Hi. We understand your frustration and apologise for the delay, but we don't offer customer support via X. Please email us at customerservices@uswitch.com, and we will get back to you as soon as possible. Have a great day.

@UswitchUK I went on your website for a sim only deal with O2 250gb unlimited minutes and text £15 for 12 months. Site redirects to O2 finish the process go through all the security only for it to say oops something went wrong even with O2 on the line saying they see the order &

@addzy123 Hi. We're sorry to hear that you've had a bad experience. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further.

@UswitchUK trying to sign up for vodafone broadband through uswitch for the £150 reward card but every time I get after the checkout it says.We can’t load this right now There’s a problem getting the information to you. Try again or call our guides if it’s urgent.

@patsyc47 Hi. We're sorry to hear that you've had a bad experience. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further.

@UswitchUK I am trying to use your website to find a better electric account. However when I put in my postcode you tell me there is a business meter installed. The place was a holiday let but from March 24 is a private rental. We have a smart meter fitted and electric from EDF

@twwooer Hi. I'm sorry to hear that. At the bottom of our emails, you should see an option to unsubscribe. If that doesn't work, please email us at customerservices@uswitch.com, and we’ll investigate this issue further. Thanks.

@UswitchUK no option to unsubscribe or receive fewer emails from you. I have emailed you and you have not responded Q: Is the only way to receive fewer emails to delete my account?

@chrisn64 Hi. Please email us at customerservices@uswitch.com, and we will get back to you as soon as possible. Have a great day.

@UswitchUK I switched via your website on 03/03/26 but haven't had any confirmation from you or the new supplier. I'm concerned that it hasn't registered, how can I check this?

@Perdutemps Hi. We had a technical issue in the past days, but that should be resolved soon. You can also try to pull down to refresh, to see if the data has been updated. We apologise for the inconvenience caused.

@rob_kite Hi Rob. We're currently experiencing a temporary delay with the data showing, but our team is working on it as we speak. We apologise for the inconvenience caused. Have a great day.

@UswitchUK what’s wrong with your app , been like this for 2 days

🚨🎙️New podcast episode out now! Expert guest @UswitchUK Director of Regulation, @RichardNeudegg, discusses how the UK energy market is rapidly evolving ⚡️ 🔗 Spotify open.spotify.com/episode/2N0cXM… 🔗 YouTube youtu.be/BUjRJaILYlY @UswitchPR @EDRC_UK @UKERCHQ

@OhByTheWay_ Hi. We apologise for the inconvenience. The problem should be fixed by now, but if you're still encountering problems, please email us at customerservices@uswitch.com so we can investigate this issue further. Have a great day

@UswitchUK ....what's happening here?

@JakeHRogers2 Hi. Unfortunately, our customer service team is not available to answer queries via social media. Please email us at customerservices@uswitch.com, and we will look into that. Have a great day.

@SamMarieblogs Hi. If you go to the Earn tab in the Uswitch app, and then tap Power Hours, you will be able to see our Christmas offer 🎄🧑‍🎄

@UswitchUK are you planning to do anymore free electricity hours this year? I took part in the November ones and just awaiting my £21 bank withdrawal to come through 🎉 I saw you did free hours on Christmas Day so just wondering if that or something else is in the pipeline?

@BrooksBackBaby Hi. Unfortunately, our customer service team is not available to answer queries via DM's. Please email us at customerservices@uswitch.com, and we will try to get back to you as soon as possible. Have a great day.

@UswitchUK Can i pleass dm you?

@stevekirtley Hi. We're sorry to hear that you've had a bad experience. Please email us at customerservices@uswitch.com, and we’ll investigate this issue further. Thank you

@UswitchUK The app has steadfastly refused to let me select times for this weekend's free energy even though I was supposed to be able to until 23:59 tonight - is there a known issue?

@RobynPoleDancer Hi. We're sorry to hear that. We advise you to try again and if you still encounter the same problem, please email us at customerservices@uswitch.com, and we’ll investigate this issue further. Thanks.

@UswitchUK I’m trying to use your business electric comparison site, but can’t proceed past the “enter email” screen… had the same problem a few years back on another site, turned out that the email box had been setup not to accept anything with numbers in it. Maybe the same?

@JoshuaCecil14 Hi. We understand your frustration. Please email us at customerservices@uswitch.com, and we will get back to you as soon as possible. Have a great day.

@UswitchUK Hi, I'm trying to access this deal you have advertised but it shows up with a much more expensive deal when I follow the link. Can you provide me with this deal?