Vanchinathan

1.3K posts

Vanchinathan

Vanchinathan

@vanchinathan

Senior Software Professional. Building Scalable and Distributed Systems . Loving it.

Austin, TX Katılım Ağustos 2008
420 Takip Edilen171 Takipçiler
Vanchinathan
Vanchinathan@vanchinathan·
@Siva_Kartikeyan @Sudha_Kongara Parasakthi is a movie worth watching. We all take the life as it comes and assume that it was always like that . This movie celebrates the people who made the life we got today possible. Watch the movie and form your opinions.
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Vanchinathan
Vanchinathan@vanchinathan·
@Verizon After 45 minutes someone picked up and put me on hold after a brief chat!! 1 hour and 10 minutes and still counting
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Vanchinathan
Vanchinathan@vanchinathan·
@robinhoodtm1 Thanks .Issue resolved. I’m annoyed that I have to complain to get this level of service. I always expected this level of service without complaining. I got an email saying it will take several days. So, without complaining, I would have lost days without trading.@RobinhoodApp
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Vanchinathan
Vanchinathan@vanchinathan·
@RobinhoodApp your customer service sucks. Account locked. Emailing back and forth for 3 days. It’s 2025 for gods sake!! Logging in using Passkeys on my device , still can’t figure out it was me logging in? #badexprience #robinhood
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Vanchinathan@vanchinathan·
@SpiritAirlines Tried the 3rd time and still not successful. Agent DMed me asking whether she could help with a small fee of $25 per passenger. Pinnacle of customer service . #Spirit #badexperience
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Spirit Airlines
Spirit Airlines@SpiritAirlines·
@vanchinathan We're sorry this has been your experience. It's not what we aim for! Send us a DM and we'd be happy to help out.
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Southwest Airlines
Southwest Airlines@SouthwestAir·
@vanchinathan We apologize for any difficulty in resetting your password, Vanchinathan; please DM us your Rapid Reward account number, so we can lend a hand. - Patricia
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Vanchinathan
Vanchinathan@vanchinathan·
@SouthwestAir why is resetting password so hard on your site? I tried giving my name in all possible ways , plus my email address, still you could not locate my account? Why can’t you just send a reset link to my email address. Keep it Simple !! #frustrated #Southwest
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Green Card Backlog Coalition
Green Card Backlog Coalition@GCBCoalition·
🌎 **Green Card Wait Advocates, Unite!** How long have you been stuck in the employment-based green card backlog, and how many years have you been contributing your talents to the U.S.? Let's shine a light on the wait times: - **Backlog Time:** How many years have you been waiting? - **Years in the U.S.:** How long have you been here? - **Your Story:** What has this journey been like for you? Share below to connect with others in the same boat! 🚣‍♂️ Let's raise awareness together. #GreenCardBacklog #EmploymentBased #ImmigrationStories
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Vanchinathan
Vanchinathan@vanchinathan·
Who is getting fired? @dallascowboys . Think of moving out of Texas. Cannot bear this embarrassment of a team.
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Vanchinathan
Vanchinathan@vanchinathan·
It’s the same crap every 4 years. I think we might even do away with these debates. No use. It’s just empty talk on both sides. #VPDebate2024
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Vanchinathan
Vanchinathan@vanchinathan·
Hope all companies act responsibly and help the customer service agent transition into new line of work.
Sebastian Siemiatkowski@klarnaseb

This is a breakthrough in practical application of AI! Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering: - Handles 2/3 rd of our customer service enquires - On par with humans on customer satisfaction - Higher accuracy leading to a 25% reduction in repeat inquiries - Customer resolves their errands in 2 min vs 11 min - Live 24/7 in over 23 markets, communicating in over 35 languages It performs the equivalent job of 700 full time agents... read more about this below. So while we are happy about the results for our customers, our employees who have developed it and our shareholders, it raises the topic of the implications it will have for society. In our case, customer service has been handled by on average 3000 full time agents employed by our customer service / outsourcing partners. Those partners employ 200 000 people, so in the short term this will only mean that those agents will work for other customers of those partners. But in the longer term, as more companies adopt these technologies, we believe society needs to consider the impact. While it may be a positive impact for society as a whole, we need to consider the implications for the individuals affected. We decided to share these statistics to raise the awareness and encourage a proactive approach to the topic of AI. For decision makers worldwide to recognise this is not just "in the future", this is happening right now. More in our press release klarna.com/international/…

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Sebastian Siemiatkowski
Sebastian Siemiatkowski@klarnaseb·
This is a breakthrough in practical application of AI! Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering: - Handles 2/3 rd of our customer service enquires - On par with humans on customer satisfaction - Higher accuracy leading to a 25% reduction in repeat inquiries - Customer resolves their errands in 2 min vs 11 min - Live 24/7 in over 23 markets, communicating in over 35 languages It performs the equivalent job of 700 full time agents... read more about this below. So while we are happy about the results for our customers, our employees who have developed it and our shareholders, it raises the topic of the implications it will have for society. In our case, customer service has been handled by on average 3000 full time agents employed by our customer service / outsourcing partners. Those partners employ 200 000 people, so in the short term this will only mean that those agents will work for other customers of those partners. But in the longer term, as more companies adopt these technologies, we believe society needs to consider the impact. While it may be a positive impact for society as a whole, we need to consider the implications for the individuals affected. We decided to share these statistics to raise the awareness and encourage a proactive approach to the topic of AI. For decision makers worldwide to recognise this is not just "in the future", this is happening right now. More in our press release klarna.com/international/…
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Vanchinathan
Vanchinathan@vanchinathan·
@dominos what’s going on with your app and website? Not able to login?!!
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