Vancity

@tangram_design Hello Robert, thank you for reaching out! Can you please confirm you are using the new Vancity app? It has a white background and a red V, and is version 1.0.13. If you are still having trouble, please send us a DM or reach out at (604) 877-7000. - HH

@vancity Have been trying to open the banking app for the past few hours and am getting this message every time. Is it just me?

Hello, there. We appreciate you sharing your feedback. It’s completely understandable to feel frustrated or disappointed when a tool you rely on suddenly looks or works differently than you expect. Changes like this can be disruptive, especially when you’re used to a certain flow. We will be sure to log this feedback to be passed along to the digital banking team. -BS

The new @Vancity online banking website looks ugly and feels slower than the old one. Classic maple red replaced by a cough-syrup red-to-pink gradient. Off-white (cream? eggshell?) background is now clinical white. Once great #webdesign turns to generic smartphone app aesthetic.

HI! thanks for sharing your feedback. We’re sorry the new online banking hasn’t met your expectations. If you are having issues, having trouble finding or navigating the new app, please send us a DM or call our Member Services Centre. We’re here 7 days a week and happy to help. -AN

Hey @vancity launched the least user friendly app last week. The UI is cluttered and not user friendly. you can't even toggle between accounts. Nothing improved and I can't even access my banking with an iPhone 15. Can we just bring back the old useless app?

@trevor_mangion Hi Trevor, the dual signature issue was resolved last week. To send us a secure message, please ensure you are clicking the envelope icon in the top right hand corner after logging in. - MC

@Vancity @Vancity oh, and send secure message doesn't work either on the new website. Just win after win after win with you folks. Good work!

@Vancity I'm greatly appreciative of the periodic reminder that your ability to do basic banking functions for businesses are terrible. Are e-transfers for double signed accounts working yet, or lol? (The new online banking looks terrible too, as a bonus!)

@siobhanisblyss As members are being migrated to the new online banking platform in phases, e-Transfers are temporarily limited to manual deposit via desktop or mobile web browser or autodeposit. For future e-transfers, we recommend setting up Autodeposit for convenience and peace of mind - thank you for your patience and understanding - GD

@Vancity your new app doesn’t allow for depositing e-transfers ~ why?

@yootha84 Hi @yootha84, e-Transfers should be working. If you have any issues, please call our Member Services Center at (604) 877-7000.

@Vancity are you guys having etransfer issues?

I'm sorry to hear this. When disputing transactions, it can sometimes take up to 90 days or longer for the dispute to be resolved. If you disputed the ghost transactions after seeing it on your statement, I recommend checking in with our Vancity Visa team for any updates on your disputes. FAQs for Vancity Visa Transaction Disputes is available on our website here: support.vancity.com/366-visa-dispu… -SW

@Vancity I appreciate your response . I had tried all the channels to resolve my problem at the time. Eventually I ended up, paying the ghost, charge. 11 dollars and ,change and didn't use the card anymore and didn't activate the new card sent to me since. 👋

@Vancity Hi vancity; I'm wondering what is happening with Vancity @VisaCA . I had been having ( now inactive) several communication failures due to ghost 👻 charges with no eloquent answers . Finally opted to stop using @VisaCA with @Vancity .

@inikoblue We’re sorry for the frustration this has caused, especially given the timing. We hear the concerns you’ve raised about the app’s interface, layout choices, and overall functionality. Your feedback has been shared with the appropriate department. - MC

Hey @vancity launching a new business banking app with a terrible UI just before tax season was a bold choice. The functionality is horrible but really glad you added in those large useless arrows taking up space like we couldn't figure out if a transaction was a debit or credit

@thefirm1989 It seems to be intermittent, our internal teams are aware of this issue and is currently being investigated. We apologize for any inconvenience and confusion. -BS

@Vancity Hello! The app was working for me earlier this morning and now when I open it, I get this alert. Can you please look into it? Thanks.

@thefirm1989 Hello, please double check that you do not have any other financial apps open. Please close them and try opening your Vancity app. If you continue to have issues, please contact us at 604-877-7000. -BS

Hello Joseph, we’re really sorry for the frustration. The app should work reliably, and needing to switch to a browser is understandably annoying. The loading screens and inconsistent performance aren’t the experience we want for our members. Your feedback has been shared to the appropriate team for the ongoing improvements. -BS

Hi FluffyMcDeath, thanks for raising this matter. We know many members rely on CSV exports for bookkeeping, and we understand how format changes can be disruptive. Your feedback about how amounts are represented has been shared with our digital banking team so it can be reviewed as part of ongoing improvements. If you'd like to discuss this in a more direct manner, please call us at 1-888-826-2489. -NK

@Vancity does anyone else use the download CSV file feature for book keeping? With the personal banking they broke the file format and violated standard conventions by adding $ symbols to amounts and making debits negative. Now they want to do that on the business accounts too.

@chantelzdebiak We're glad to hear they have reached out via online banking message. As that is a secure channel of communication, the matter can be looked into thoroughly. Take care. -NK

@Vancity They did send a message, take ok 1500 and leave them with 1000 but to take alll their money in their account and leave them with nothing is horrible

@Vancity @CBCNews @globalnews Vancity took 2500 out of my parents account and left them with only 30 dollars to last them for the rest of the month. Times are tough right now with everything and now my parents have no money for food or gas. Thanks @Vancity horrible bank

@Jeffrison Hi Jeffrison, we do not have any reported issues. Have you been able to access at all in the last few days or was this just last night? Has the issue been resolved? - MC

@edsroom99 @Vancity I'm still having issues with both! Can't login to online banking and mobile app isn't loading at all.

@Vancity Hi! Is digital mail working on your services at the moment? I received an email that I have a message, but web banking, and app banking just spins while trying to load. :-/

@SpenceJesse Thanks for clarifying. That does sound confusing. Your issue will require further investigation. Please feel free to call 604-877-7000 and our call center staff will be happy to assist you directly with this issue. - JL

@Vancity Please fix the bugs . Couldn’t do it on my phone at all . Made the day very very difficult…..

@Vancity now I can’t receive/deposit e-transfers. You guys are killing me

Hi Spence, thanks for reaching out. Our teams are currently working hard on app migrations. However, as previously mentioned in our last response, e‑Transfer deposits are temporarily unavailable in the mobile app but you will still be able to deposit e-Transfer through a desktop or mobile browser on "vancity.com". I hope this clarifies things! - JL

@milesfonseca604 Hi @milesfonseca604, our Online banking is working. If you are having issues accessing Online banking, please call us at (604) 877-7000-SK

@Vancity is your online banking down for the day? Can’t perform any transactions online