Victoria Wright

@MartinSLewis I have a Honeywell smart room meter. Only one room is on is house. Is this saving me energy?

@Qantas what does boarding 17:10 mean when the flight is at 2:20am

@Qantas 24 hour help line is a lie. What is happening with our flight. It’s tight turn around and we can’t speak to anyone and your online status is confusing

@Qantas 2 hours to wait to get to speak to someone about your constant changing of flight and still not through. Not acceptable. What’s the right number to call

@GardenBuildings AVOID. Terrible customer service. Lead time 5/6 weeks. Ok with small delay but added on pressure treatment iwth agreement it will be one additional week. No one can give me a true answer. Promised it would be ok for week comm 11th May now saying 10 weeks.

@staceface1982 @GardenBuildings Completely agree. Terrible customer service. Assume they can delay and will be ok. Not ok.

@GardenBuildings this company lies and then ignores you. AVOID AVOID AVOID. They will probably block me on here soon also. #notfitforpurpose #tradingstandards #badcustomerservice #nationalpaper

@TalkTalk Hi Andy. Your customer service team are being very loose on any commitment. Waiting on manager coming back. Pls help here. It shouldn’t take this long. Once you commit to an engineer they should turn up. Not on the 4th attempt

@vicdorriswright We're sorry to hear this Victoria. Pop over a DM for me and we'll look into this ASAP. Cheers, Andy

Whatever the weather you are here to help??? Well why can you not liars with BT to get an elderly women’s phone line sorted. You pass the buck to Bt Bt passing it back. It’s disgusting. 3x the phone engineer has supposed to have arrived and never turned up.

@TalkTalk You are now saying 14th. That will be three weeks without a phone line. It’s digesting this process. Someone needs to be accountable and sort this ASAP. It’s one thing booking in a future date but when the elderly is listed priority and you fail to turn up. #disgusting

@bt_uk @TalkTalk and you need to sort this and communicate. BT open reach is the problem. You have said 3x you will turn up in the allotted time to connect the line and no response. No one has turned up. Once is just about acceptable but 3x is disgusting

@bt_uk But you ate BT open reach and this is owned by you and you are the ones holding up the process. You cannot pass the buck on this, and elderly women is getting very upset because you aren’t committing to getting this sorted.

@bt_uk how do you expect a elderly woman to organise getting phone line fitted when she has no access to a phone and can’t go out and get a mobile due to COVID. When you arrange to send a workman honor your promise #letdown #notverybritish #lackofrespect

@bt_uk Hi there. It’s a talk talk account but waiting for BT to sort the line out ASAP. You are owened by talk talk and needs to be sorted. I can give you the talk talk acc number

@vicdorriswright HI Victoria i am very sorry for the delayed response, i have attempted to locate the account with the information you have provided but i am unable to locate the account. do you have a bt account number or order reference i can have to locate the account ? thank you ^Aled

@bt_uk Kevin. How long does it take for a response on DM

@bt_uk Kevin I have DM’d.

@bt_uk Kevin she is registered as a high priority customer and still no action. I expect this to be resolved by tomorrow.

@bt_uk Kevin thank you. I am her granddaughter. My aunty is dealing with it. I will DM separately. Thank you

@vicdorriswright That's not good to hear. Can you DM her order number, full address and name? I'll chase this for her. Are you dealing on her behalf? ^Kevin

@bt_uk it’s really shocking how you can leave an elderly women without phone line after promising three time’s to arrive and not turn up in the allotted time. Still waiting. #disgusting #failingbusinessmodel 3 times is not acceptable.

Great idea @NetflixUK

Bacardi Limited and its family of brands pledge $3 Million in aid and other support to our friends and partners in the bar & restaurant industry during this unprecedented time. #RaiseYourSpirits