mark russell

@British_Airways canceled MULTIPLE flights from Abu Dhabi. But STILL not refunded me despite 3 phonecalls. POOR POOR Service!!!! ##poorcustomerservice

@British_Airways canceled 3 flights back from Abu Dhabi and WON'T refund. We all know about the war but this is... shocking 😲 #poorcustomerservice

@AmexUK no web chat or email. Been on hold for 1 hour+. Shocking #poorcustomerservice #fail #switching

@iD_Mobile_UK Brand new S25 was faulty. Its now been 4 (yes four) weeks in repair. Is this normal?

@Victorianplumb don't have phones. Really? So I can't contact them regarding the two wrong items they sent me #Madworld #CustomerService #servicefail

@Victorianplumb sent me TWO wrong items and I paid for express delivery. Totally messed up my build schedule. No refund. Resolutions will contact me in 3 days. What a joke. What is there to resolve? #poorcustomerservice other plumbing shops are available

@iD_Mobile_UK sold me a faulty s25. They refuse to repair. ##poorcustomerservice

53 yr old, full no claims, changing scooter. Existing insurer @SwintonGroup wanted over £1000 🤣 quotes elsewhere were £250. #comical #shoparound #compare

Epic fail @SwintonGroup. Could not change insurance online. Live chat also failed. Waste of 90 mins!!!! #poorcustomerservice

@NatWest_Help @NatWestGroup Threatening me EVERY week to suspend my account. BUT IMPOSSIBLE to update "my business profile". Disgusting after 20 years of relationship

SHOCKING @NatWestGroup @NatWest_Help threaten to restrict my account unless I update profile BUT it's impossible to do so as your site keeps crashing. #poorcustomerservice

CAUTION!!! @remotepc software failing regularly. Zero help available. We are looking for alternatives

Can't remember my ticket type and therefore baggage allowance @AmericanAir. Logged in and every piece of information, bar this, is there. HELP!!!!!

Credit where credit is due @NatWest_Help @NatWestGroup after a rocky start, you provided excellent support for my scam and fraud situation. Thank you

BEWARE @XLNBusiness completely missold me broadband. Usual story - all great at point of sale then sting you when trying to leave. #poorcustomerservice

@LBofBexley credit where credit is due!! Local bin emptied and upgraded. Thank you

Bottom of footpath 130. Manor Road, Old Bexley. @LBofBexley please sort (and no, don't tell me to report it elsewhere or give me some other tinpot excuse, take some accountability) Thanks soooo much 😘

I have been scammed but cannot contact my bank @NatWest_Help @NatWestGroup no online option. Been on hold for 2 hours then cut off. HELP!!

@LBofBexley this bin is at manor road, Bexley. Can you do something about it?

@LBofBexley No, YOU can report this. It's your organisation and your role

@wansuntroad Hi, thank you for your message. You can report this online at bexley.gov.uk/services/parki…. Thank you.

@LBofBexley manor road, Bexley... Help