Swinton Insurance

It's the last bank holiday weekend for a while 🥲 Please be aware of our opening hours should you need to reach us.

@JamesAHopkins Thank you for reaching out! We include payment dates in our correspondence, but I understand if it was missed. If you require any further support, please reach out to our team who will be happy to help, kind regards, Chris @ Swinton Insurance

@SwintonGroup taking payment 5 days earlier and making customers call up in order to cancel the automatic renewal. How to loose customers.

@jibble69 I’m very sorry to hear about your experience with our renewal process and website. Please contact us so we can look into this for you. swinton.co.uk/contact-us Kind regards, Michelle @ Swinton Insurance

@SwintonGroup You are a joke of a company. Renewal price sent. Second email didn’t match that. Then you took almost half as much again on your ‘automatic renewal’ policy. And a website that takes you round in circles. Robbers, do not use

@Emily_Macbeth Thanks for reaching out. You can contact our live chat who will be able to process you request. They can be contacted via swinton.co.uk/contact-us Kind regards, Chris @ Swinton Insurance

@SwintonGroup I would like to cancel my car insurance renewal, the option for this is not showing in my account portal. I am currently on holiday and will be until my policy runs out, is there an email address I can contact instead?

@planespotter13 Thanks for your message. I'm sorry for the issues you have faced and have sent you a DM requesting some additional information. Kind regards, Chris @ Swinton Insurance

@SwintonGroup I've attempted I don't know how many times to call you on your automated system. Going round in circles, it would be great if you could call 🤙 me 07354379378

@SwintonGroup Quite frustrating , I've sent two emails asking for NCB proof, and not even had a response , just an auto reply, poor 😕

@StuffyTheClaret Thank you for your feedback. Response times for our live chat support may vary, but we strive to assist you as quickly as possible. We appreciate your patience. Kind regards, Michelle @ Swinton Insurance

@SwintonGroup how long does it take for anyone to answer your 'Live' chat support? Would be nice to know that I am likely to get a response in this lifetime. Sadly there are no telephone numbers available to call!

@Adamjw1980 Hi, thanks for your message. I'm sorry for the information provided. You can cancel via live chat which can be reached swinton.co.uk/contact-us Once on the screen, select the product and live chat will be on the bottom right, Kind regards, Chris @ Swinton

@SwintonGroup The exact opposite was explained - I need to pay more! Also, why do I have to phone you to cancel, surely it is not right that I can apply online and take out a policy with you but I just call you to cancel (plus your AI/voice thing is rubbish and sends to wrong department)

Hi @SwintonGroup - just wondering how many people actually pay2 cancel a car insurance policy that is fully paid for? I have 3months left on a policy I’ve paid for I would like to cancel-why do u need more money.Cancelling the policy would mean I can’t make a claim and u already

@Adamjw1980 Hi, thanks for your message. If you policy is paid in full there is no additional charge to cancel. I'm sorry if this wasn't explained clearly by our team. Kind regards, Chris @ Swinton Insurance

have my money for months I can’t claim on.

@ShaftedUn I’m really sorry for the frustration this has caused. We appreciate your patience and want to help resolve this as quickly as possible. Please could you try typing "agent" only and that should then get through to one of our team. Kind regards, Michelle @ Swinton Insurance

@SwintonGroup come on guys, you've forced me to use Live Chat and then this happens

We're approaching another long weekend 🥳 Please be aware of our bank holiday opening hours should you need to contact us!

@MartynGould Good morning! I’m so sorry for the trouble you’ve had reaching us. We are unable to DM you due to X settings. You can email documents@swinton.co.uk and they will be able to direct your email to the correct team. Kind regards, Michelle @ Swinton Insurance

@SwintonGroup morning guys. Can you DM me an email address to write into for a query on a landlord policy I had with you 7 years ago? I’ve been cut off from the call centre 4 times this morning. I cannot access my online account either. Thank you 🙏

@naggywife1 Hi, thanks for reaching out. We understand this can be disappointing. Unfortunately its not always possible to cover a learner driver due to the terms and conditions of the underwriters. We can look for an alternative company if you speak to our team. Chris @ Swinton

@SwintonGroup so disappointed, both me and my husband are insured with you but now you wont allow either of us to add on our 24 year old daughter in order to teach her to drive :(

@MattBarclay11 Thanks for your message. Whilst we do insure learner drivers, we can't guarantee all of our underwriters will offer a quotation. Any changes to risk information could result in an increase/reduction in premium or in this case a no quote. Kind regards, Chris @ Swinton Insurance

@SwintonGroup do you not routinely insure learner drivers? My wife has tried to add my daughter, and been given awful service, and been told my learner daughter is too high risk to insure??!! Make it, make sense

@johnswain100 I’m really sorry for the frustration you’ve experienced. We appreciate your patience and want to help. We were experiencing technical difficulties however this has now been resolved. Kind regards, Michelle @ Swinton Insurance

@SwintonGroup I thought you were still closed I've just spent 30 minutes in your Insurance Buddy chat room waiting for a live agent to pick up before the chat was terminated by your side. You need to test customer interfaces regularly as it negatively impacts on your reputation and brand. 3/10

Who’s looking forward to a long weekend? 🙋🏻 Please be aware of our opening hours should you need to contact us during this time!

@_grahamferguson I’m really sorry for the frustration you’ve experienced. We appreciate your patience and want to help. We were experiencing technical difficulties however this has now been resolved. Kind regards, Michelle @ Swinton Insurance

@SwintonGroup I received an e-mail to contact you urgently about a new insurance policy and some info. I have tried your chat dozens of times and its just a bot with no ability to speak to a human and there is no phone number anywhere - talk about frustrating!

@Schroedinger99 Thanks for sharing your experience! We're sorry the chatbot was frustrating, but we're glad our phone team could help. We’ll pass your feedback on to help us improve. Kind regards, Michelle @ Swinton Insurance

I just tried to use the @SwintonGroup car insurance website :-(. Their chat bot is like HAL after Dave had removed all its chips and memory banks - except that it had forgotten the words to Daisy-Daisy and its own name too. (At least when I phoned they were very helpful.)

@Pandamandajane I’m so sorry to hear about your loss and the difficult experience you had. This isn’t the service we aim to provide. If you’d like to discuss your concerns or raise a complaint, please use link: swinton.co.uk/contact-us Kind regards, Michelle @ Swinton Insurance

Well, to say I worked for @SwintonGroup once upon a time. I can only say the decline is huge. Tried to speak to them today to let them know Dad had passed away and wouldn't be renewing his policy tomorrow. Passed from pillar to post, awful service 😢

@tvcharlotte I’m really sorry for the frustration you’ve experienced. I understand how important this refund is and I want to help resolve it as quickly as possible. Please could you reply to the DM I have sent you. Kind regards, Michelle @ Swinton Insurance

@SwintonGroup After multiple pointless chats with bots and phone calls that don't result in any action and no possibility to email I'm hoping this will work. I've been so happy with your company until now - but you seem unable to sort this tiny refund! Please can you action this!