Swinton Insurance

@wendy_mubaiwa Thanks for reaching out. I can confirm we have received your complaint and this has been logged onto the complaints system. Once the team have investigated your concerns they will be in touch. Kind regards, Chris @ Swinton Insurance

@SwintonGroup Please can someone respond to this message or contact me urgently. I sent a complaint email last week Friday the 13th and no one has responded or acknowledged. I sent the email to this address: complaintteam@swinton.co.uk Is this the right address?

@DarrenB22636770 Thanks for your message. I'm sorry the number was incorrect on your documents and you are having issues registering for your online account. Please reach out to our live chat team who will be able to assist you. They can be contacted via swinton.co.uk/van-insurance/…

@SwintonGroup Also set up my account but doesn’t recognise my password & user name. Then says to put an access code in but access code is not sent. Tried 5 times

Please be aware of fake accounts. We will only contact customers from @SwintonGroup on X in response to queries or complaints. We will never ask for bank details or request personal info via third‑party sites. For support, message @SwintonGroup or visit swinton.co.uk/contact-us

@carolestant Hi, We understand your frustration. Just to explain, once you have answered the questions on the virtual assistant, it will then transfer you through to an agent when they are available, who can then cancel your policy for you. Kind regards, Michelle @ Swinton Insurance

@SwintonGroup why cant I speak to an agent instead of some virtual assistant. No phone numbers can be found on your Web page and no option to cancel my insurance. Why do you people charge so much for MY time.

@ACS_1969 I’m so sorry to hear about your experience and the trouble with registration and support. We are not currently experiencing any technical issues with our live chat, if you could please try again using link: swinton.co.uk/contact-us Kind regards, Michelle @ Swinton Insurance

@SwintonGroup - I've not even been a customer for 8 hours and one of the worst customer experiences I've had! Registration links don't work! No customer support email address! Online chat is offline! Will be calling for a refund and will find a company that understands service!

@Twilled1 I'm sincerely sorry to hear of the issues your father has experienced when trying to contact us. We have been experiencing a unexpectedly high volume of contact since Saturday.Just to confirm our 0333 number is charged at a standard rate.Kind regards, Michelle @ Swinton Insurance

@SwintonGroup my 90 year old father has been trying to get hold of customer service via phone and online chat on Saturday and today. He has been unable to contact your ‘friendly’ team causing great distress! Does anyone actually work there +is your 0333 number free ???

@peterwalker99 I’m really sorry for the trouble you’ve had trying to cancel your policy.Our live chat is available currently, alternatively please refer to your documents for the correct phone number & we’ll help you with the cancellation process right away. Regards,Michelle @ Swinton Insurance

@SwintonGroup Hello, how does anyone cancel their policy with you? It can't be done on the website or via email, the phone no on your website goes to an exasperated garage owner, and your chat bot disconnects. Any clues? Or just cancel the direct debit?

@chrisxh558 Hi Chris, thank you for your messagge. Due to the different types of policies, they can’t be viewed under the same portal. You’ll need to create a separate account to access your car policy. Let me know if you need help setting this up. Kind regards Chelsea @ Swinton Insurance

Dear Swinton Re 'My Account' facility. Using the same Username and Password, last week I was shown Home Ins but not my car. This morning: Home Ins (expiring and new policy) but no car. This afternoon: Car ins but no Home insurance. It seems random, using the same username and password? Your call centre in India ssid i could change the username, but I can't.

@jobi1959 Hi, I'm sorry to hear that a payment was attempted when you had contacted us to stop your renewal. If you would like to discuss your concerns further or log a complaint please use the below link: swinton.co.uk/contact-us Kind regards, Michelle @ Swinton Insurance

@SwintonGroup So @SwintonGroup it shows you don’t take any notice, despite informing you several days ago that we would not be renewing the policy you attempted to acquire payment from my credit card. Not a good efficient look is it?

Ahh, @SwintonGroup where you can't message them directly, Live Chat doesn't work and you get in a doom loop of opening windows trying to make contact,not to worry the card you'll try and get funds from is no more, it has ceased to be, expired and gone to meet 'is maker.

@HighKeyLee Sorry for the wait time and the frustration caused. Just to let you know you can also change your direct debit with your finance provider should you need to. If you would like discuss further or log a complaint, please use swinton.co.uk/contact-us Regards, The Social Media Team

@SwintonGroup Nearly an hour into a phone call with you and I've yet to speak to a human. Chat service - pathetic, only a bot and no escalation! All I wanted was to change a direct debit, now I will cancel. #CustomerExperience

@chadly8 Hi, I’m really sorry to hear about your experience. If you’d like to share more details, we’d like to help make things right. If you would like to discuss your concerns further or to log a complaint, please use link: swinton.co.uk/contact-us Kind regards, Michelle @ Swinton

@SwintonGroup shocking company to deal with!!! #USELESS

@chadly8 Hi, we do have a dedicated customer service team here to help you. We are currently experiencing a high volume of calls and chats. I apologise for any inconvenience caused. Kind regards, Swinton Insurance

@SwintonGroup do you actually have customer service staff??

@JR12493830 Thanks for reaching out. I'm sorry for any inconvenience this has caused, please reach out to our live chat team who will be happy to resolve this for you. They can be contacted via swinton.co.uk/contact-us. Once the product is selected, live chat will be on the right, thanks.

@SwintonGroup I called up to cancel my insurance now U renewed it

@Ally1889 Hi there, thank you for bringing this to our attention. This is a false account, and we’ve raised it with our Marketing Team to investigate further. Kind regards, Chelsea @ Swinton Insurance

@SwintonGroup I’m presuming this account is nothing to do with you and is a fake ?

@handsofmagic Hi there! If you contact us using the link below, we’ll be happy to help with any queries you have about taking out a new car policy: swinton.co.uk/contact-us Kind regards, Chelsea @ Swinton Insurance

@SwintonGroup I have a query on a new car policy I am looking at taking out. No phone no or live chat available unless you have a policy??

@pjust35 Hi there! If you get in touch with us using the link below, we’ll be happy to look into updating your home address for you: swinton.co.uk/contact-us Kind regards, Chelsea @ Swinton Insurance

@SwintonGroup hi, how do I change my home address? I have logged in to my account but cannot find where to do this

@dowie_morag Hi, Thankyou for your message. The phone number is: 0333 035 9708 to contact our dedicated team. Kind regards, Michelle @ Swinton Insurance

@SwintonGroup how do I get in touch with you about a life insurance policy I have?

@rolfe_haley Hi, I’m really sorry to hear about your experience and that you felt you had to cancel your policy. We truly value your feedback and want to improve. If you would like to log a complaint, please follow link: swinton.co.uk/contact-us Kind Regards, The Social Media Team

@SwintonGroup I’ve never in all my years of insuring my pets, have I come across such a frustrating experience. I’ve had to cancel my policy today which I’m so anxious about, but you have put me in a position to do so. Customers service is NOT your strong point

@glanyrafonwales Hi, thanks for reaching out. I'm sorry you have had a negative experience with us whilst trying to resolve an enquiry about car insurance. this is not the level of service we look to offer our customers. I hope you managed to gain the information you were looking for, regards.

@SwintonGroup why is your customer service so dreadful. Tried Livechat and also spoke to customer services regarding a very simple car insurance enquiry. Just awful.