Steve Jack

@HeartInternet Ben, It was a quick & helpful response one you replied- thanks

@webuseful No worries Steve, and you're right, it's not what we strive for. We are proactively tackling the current demand, and driving improvements - but I appreciate we fell short in your experience. In the near future I'm confident you'll see a vast improvement. Apologies again. Ben

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@HeartInternet Ben, thanks for your help, but 25 hours to respond is way too long.

@webuseful Hi Steve, many apologies you've experienced a delayed response. I've located your ticket and there is a response on there now regarding email delivery, and actions required. Sorry again, and please let me know if you require anything further. Ben

@CooperativeBank I've just been told that if I use the app instead of the website the web account gets locked for inactivity, and the app gets locked as well. Are you sure you've thought this through?

@webuseful I'm sorry to hear that, did you clear the cookies and cache for all time on your browser settings? In relation to the app, can you uninstall it then reinstall it back to your phone to see if that helps? Thanks - Christian

Hi @CooperativeBank business banking just to let you know it's payday again and I can't log in to your app or website again.

@CooperativeBank Yes I did. This conversation is going nowhere so, as I said, I’ll call when I have the time.

@CooperativeBank No change at all. The Approve app says "Some operations may not be available until you renew your service. You will be prompted to authenticate" Then "Update failed...Try again (303)" when I try to update.

@webuseful Thanks for the information. Can you delete any favourites or bookmarks you may have set up to our website then clear your history, cookies and cache. Please get back to me if the problem persists. Thanks - Christian

@CooperativeBank The website says "Unable to login. Please contact us". The app now says "You've been logged out due to inactivity. For your security you'll need to register again to use the app". When I've got an hour to spare I'll call you.

@webuseful Hi Steve, thanks for getting in touch. Our website and mobile app are currently available. So I can look into this please let me know what error message you're getting when you try to access it? Thanks - Jack

@CooperativeBank There was an issue with the app that generates security tokens. Fixed now. I'm sure it hit other users as well.

@webuseful Hi Steve, I'm sorry that this has happened, we don't currently have any reported issues with the accounts. There is currently a little to no wait to connect with our Business Team to resolve. Our Business team are available on 03457 213 213, Mon-Fri 8am-6pm, Sat 9am-12pm. -Dannii

Hi @CooperativeBank you've locked me out of my business account. Is it worth spending an hour on the phone to get it unlocked, or are your systems having another complete meltdown?

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