WestJet

@Brent9008463396 Hi Brent, We’re sorry to hear about your experience. As a Platinum member, we want to ensure you’re supported through the dedicated Platinum priority line for faster assistance and specialized service. Please give that number a call and our team will be happy to assist.

@WestJet your customer service is horrendous! I called twice today and couldn’t hear, or understand a word your agent said. I gave up and hung up. As a platinum member, I’m seriously considering another airline. You lost your ways.

@scotthenson13 Hi Scott, If you made the booking successfully over the phone originally, we’d recommend contacting the same number again, 1‑888‑937‑8538. If you require further assistance please send us a direct message.

@WestJet extremely frustrated. I had booked flights with West Jet via the phone. I received no confirmation. They denied me even calling, yet the couple we are travelling with who booked at the same time has a confirmation. Now because of West Jets error I need to pay more. Fair?

@hebsgolf Hi Ryan. Please have Kiwi reach out to our Travel Support Team for further assistance. This is an internal support chat dedicated to third party vendors.

@WifeyNaomi We love to hear your feedback please send it here: ms.spr.ly/6018vXoqC for the appropriate team to review.

Hey @WestJet can we please consider adding water bottle/cup holders on your planes - sincerely appreciate 💛

@DarrenLaur We’re sorry for the disruption to your travel plans. For details on flight interruptions, passenger rights, and potential compensation, you can visit: ms.spr.ly/6019vXmVz.

@WestJet disappointed, flying back to Victoria from Waterloo Ontario Weds Night with a connector in Calgary. Advised our connector has been cancelled - no reason given, & now we have a lay over of about 8hrs. I'm now out $ given I have to cancel a contract I had Thurs morning 😡

@PaulineWorsfold We’ll absolutely make sure your kind words and recognition are shared with Marina and the airport leadership team. Thank you, Pauline ✈️💙

Hey @WestJet kudos to Marina in #yeg for her help sorting out a typo this morning. She alerted my connector in #yvr too so I was looked after many miles away. Grateful for her prompt, professional assistance to rectify my situation. Please give her some recognition. Well done!!

@mkp2107 Please give us a call at 1‑888‑937‑8538 to look into this matter.

Hey @WestJet your website (mobile and laptop) isn’t working. I cannot access seating for an upcoming trip. ‘Something went wrong’ every time I sign in and try to edit seats. For several days now.

@cindyann_89 Hi Cindy, Please call us at 1‑888‑937‑8538 for assistance.

@WestJet paid for an aisle seat and stuck in a middle. Would like this rectified.

@cschiketanz Hi Cindy, Our apologies for the disappointment this caused on such a special trip. We understand how frustrating an unexpected aircraft change and seating disruption can be. For information on flight interruptions and passenger rights, please visit: ms.spr.ly/6018vX85i

Thanks @WestJet, for ruining my flight home from our 25th ann. trip to Jamaica by switching planes on us, so no 1st class seating. We paid 100s of dollars to be comfortable for this special occasion. Four hrs of hell to get home. 👍👍 WS2709

@Lee__Evans UltraBasic is our most affordable fare, designed for guests seeking the lowest price. It comes with specific rules and limitations, such as no upgrades or Rewards earn, which are outlined during the booking process. We appreciate the feedback.

Someone help me regain my sanity. Bought a @WestJet UltraBasic ticket (I’m a silver tier member, have free checked bags and board in Zone 2 as a result) I realized after booking that these flights don’t count towards building up your member tier status. My bad for not reading this when booking. This flight is 4 months from now. I simply wanted to pay the difference to upgrade to economy so I can earn my tier points and continue building loyalty with WestJet. The answer was no. Policy states you can’t upgrade after 24 hours. How is this a good policy for WestJet? I want to pay you more money to upgrade my flight. What am I missing here?

Hi Barbara. You may bring your wedding attire on board in a garment bag as your personal item, however you should be aware that there are no closets in the cabin. We recommend waiting until all other carry-on baggage has been loaded and place your wedding attire on top to avoid wrinkles or damage. We do not recommend bringing your wedding attire in checked baggage.

@WestJet Good afternoon. We are flying to a wedding of our child, and would like to confirm we can carry on our wedding attire in a garment bag. Thank you.

@ShowL85107 Hi there. Thank you for reaching out. Please see the link below for more information and if you have any questions, please let us know via DM :)

@childrensautism @WestJet Hello i’m raising money for Luv Michael Homes, a nonprofit that supports profoundly autistic adults with safe housing and daily care. Many autistic adults struggle to find supportive communities and donations help provide housing. secure.givelively.org/donate/luv-mic…

The Gift of Flight Sponsor for this year's 13th Annual Maier Centre for Autism Charity Golf Tournament is WestJet! We are grateful to @westjet for their ongoing support and for their dedication to our cause. The Raffle for the Gift of Flight and our 50/50 are now LIVE!

@bent_33 We will pass this along for review. If you wish you may book through the web browser or give us a call to complete your booking.

@WestJet App doesnt work. Using web browser works.

@WestJet i cant seem to book a flight on using your app on my phone. Im using 8.5.1 of your app.

@bent_33 Have you tried on both the app and online as well?

@WestJet I already did uninstall and reinstall the app on my phone. And it would still give me blank page when i search for flights.

@bent_33 We have no had any reported issues with the app, You can try deleting and reinstalling. This sometimes proves to be a quick fix. ~Clive

@WestJet No. Fix your app.

@misssamc Who knows what the future can hold!

@Cardiff_Airport So ready for this. Shame the flights are only scheduled for a few months atm @WestJet

🏴 A historic day for Wales ✈️🇨🇦 Today we welcomed the first direct WestJet flight from Toronto to Cardiff, reconnecting Wales and Canada for the first time in almost 20 years. A proud milestone for Cardiff Airport. Croeso i Gymru, WestJet ❤️

We’re sorry for your loss, Jeff. We understand travel policies are the last thing on your mind during a family emergency. When you’re able, please share your experience through our online feedback form. Your insights matter to us, and we review all feedback to improve. ms.spr.ly/6010vnzyi

@Hux45545638 Hi there. We are sorry to hear of the difficulty in selection your seats. While we would love to assist, we do not have access to seat selection tools through social media. We kindly ask that you give us a call. Our sincere apologies for the inconvenience.

@ColinfromGwent Tell Mum we say "Hi"! Looking forward to welcoming you on board Colin.

@Cardiff_Airport See on July 2nd. Short trip to Newport after I land, to see my mum. Thanks @Cardiff_Airport and @WestJet

T-minus 3 days until Cardiff goes direct to Toronto with WestJet 🇨🇦✈️ …and our check-in hall is getting ready 👀 Are you?