kerry

@TUIUK can you please get back to me regarding this

@wheels0151 Hi Kerry, please drop us a DM with your case reference and booking details, we can then take a further look ^Jess

@TUIUK still not heard

@TUIUK ive dm'd you but no reply

@wheels0151 Hello, we would need you to DM us your details for us to check, as due to data protection we do not advise you to give personal details over a public post for others to see. ^Dannii

@TUIUK i raised two complaints one on may 31st and still had no response when can i expect you to be in touch?

@TUIUK why do i need to dm you? can't you just check the status now please?

@wheels0151 Hi Kerry, the team will be in touch with the lead passenger within 28 days not including bank holidays, if you wish to DM us your details we can check the status of this for you ^Tammy

@TUIUK it's been 28 days please advise

@wheels0151 Hi Kerry, if you've raised an after travel complaint via our online form please allow up to 28 days for this to be investigated & a response issued, thanks for your patience ^Kim

@TUIUK the link you sent me isn't working and i can't get through on the phone and nobody is replying to my emails or messages on the app

@shaunoneil3 @TUIUK @LilButtonBakery @MENnewsdesk antalya lara beach two cancelled flights two days in an airport and now a cancelled holiday with no communication or refund for 14 days and the link for comp doesn't work

@wheels0151 @TUIUK @LilButtonBakery @MENnewsdesk Where were you going mate ? Our flight has been taken off the flight schedule, so its looking like the same is happening to us ??? Absolutely no information from @TUIUK

Thanks @TUIUK for ruining the start to our holiday today by keeping us on the plane for 3.5 hours, then in the departure lounge for another 2 with zero information! Cancelling by text in the end for an entire plane of people. No @TUIUK rep to be seen! Appalling! @MENnewsdesk

@kirstywaters10 @TUIUK @LilButtonBakery @MENnewsdesk done

@wheels0151 @TUIUK @LilButtonBakery @MENnewsdesk Hi Kerry, sorry for your awful experience. I work for BBC Radio. Could you follow so i can DM you? Thanks, Kirsty

@TUIUK @LilButtonBakery @MENnewsdesk what aload of rubbish ive had no help or contact from tui what so ever two cancelled flights 2 days in an airport with no food and now you've cancelled our holiday and left me stranded in a hotel in manchester

@LilButtonBakery @MENnewsdesk Hi there, would like to apologies for the disruption to some of our flights, which is due to various operational reasons and an extremely busy weekend of planned flying. We’re doing everything we can to help impacted customers & are working with our valued suppliers. ^Dan

@Angelastar83 @TUIUK not working for me either shock horror

So @TUIUK haven’t covered themselves in glory. Flight delayed by over 3 hours & the online form for compensation isn’t working! I’m hardly surprised!

@TUIUK ive been stranded i man airport should flown sunday 4pm with two kids one of which is disabled feel i've lived the film terminal no food no support only to be told last night you've cancelled my holiday but i won't get a refund for 14 days