Twit

@Pepperfry DO NOT buy items on SALE from here. Cheap quality, awful customer service. No resolution. It’s been 3 months now. My parents lost 14000 on a piece of junk. Order 308316350. I’ve stopped purchasing from here and so should you.

@Pepperfry still waiting for the call back? Where is the callback? Awful customer service, do not bother buying anything here

@pepperfry where is my call back? It’s been weeks, no response. Rotten customer service, rotten products

@Pepperfry where is my callback

@Pepperfry @Pepperfry You sent a technician to see what the problem was. He said it was a manufacturing defect! It wasn’t my guy, it was your guy! How can you decide it was wear and tear, ask the technician or SEND SOMEONE ELSE. How many more times do you want me to email, call and post????

@wonlytwit Dear Customer, the warranty terms offered by the merchant are for any manufacturing defect in the product and do not cover damage due to wear & tear. We understand that this can be disappointing. Please visit our website to know more about the warranty terms for the product.

@Pepperfry order 308316350 Fifth time waiting for promised call back, what is the point of customer service if you aren’t calling back? Why am I promised an escalation and call back in 24 hours? How many more times do I call and wait for call back?

@Pepperfry What is the point of having a chest of drawers if one cannot open it? Your own technician has flagged it as a manufacturing defect and you tell us it’s wear and tear?? Pls assign another carpenter and we want to hear him say it’s wear and tear. SEND SOMEONE

@Pepperfry Your carpenter has told us that it is a manufacturing defect. How many times do I need to raise a request for this

@Pepperfry Third email received promising call backs that never come. How many more requests do I need to send? How many times do I need to explain the issue? What is the point of having a warranty?

@Pepperfry Fifth call yesterday to customer service to complain about cardboard chest of drawers, still waiting for call back. WORST customer care service OrderID 308316350

@Pepperfry order 308316350 Still waiting for resolution. Customer service do you even exist. Pls tell us how to use a chest of drawers when they don’t open. What are we to do with this marvellous piece?

@Pepperfry Order 308316350 still not heard back from customer care after multiple phone calls and emails, WORST service ever. Cheap products and Awful customer care, DO not bother buying anything from here.

@Pepperfry now i get an email saying open new request? How many times do I need to keep doing this for my order 308316350? Unusable piece of junk sitting at my folks’ home, they don’t know if you are replacing or repairing it? Can you resolve this issue asap, it’s been long DUE..

@Pepperfry Orderid 308316350 my dad paid 14000 for a chest of broken drawers. This product cannot be used, wheel alignment broken, cheap quality wood, drawer gets stuck and cannot open. Rotten customer service, no call back, this is a NIGHTMARE. Parents stuck with piece of junk.

@Pepperfry 022 - 61576157 your executive hung up on me, where is a customer supposed to call to complain about this rotten service

@Pepperfry rashmeen.b@pepperfry.com Can you please call me back?!! What sort of customer care is this???

@Pepperfry stop harassing my dad and call me back. Rotten customer service hung up on me when I just called. Are you even listening to what we are saying? ROTTEN CUSTOMER SERVICE Order 308316350

@_KenyaAirways_ Pls take your fake account elsewhere

@wonlytwit Hi Apologies for the inconvenience, please share with us through DM the error you are getting for support and your reachable number. ^HK

@_KenyaAirways_ Wtf