Wook Chung

Check out the brand new series #TheChickenDogs! Would love your thoughts. thechickendogs.com/product-page/b…

The @CityofSanCarlos gets a dedicated play based on its unique history and tradition! Written by our very own #SarahFama, #GoblinWalkFollies is a masterpiece. 🎃 #GoblinWalk #CityOfGoodLiving

Sayonara @Uber. Hello @Waymo. Where is @robotaxi?

@AlaskaAir over @flySFO on a clear sky.

Of course.

Bona fide #SiliconValley

Only in #SiliconValley

This is why I only fly @Delta. #delta100

Hey @SoFi, the new design for your debit card is really nice! #GYMR

Hey @PhilipsNorelco, heard of USB-C?

@Chase / @BankofAmerica / @Mastercard / @CapitalOne - what do you have for me? I'm coming from #AmexPlatinum and #AmexDeltaReserve.

I used to pride myself carrying an @AmericanExpress raving about how great their customer service is, how much I feel protected and the great rewards for spending more. There are many times in my 21 year journey with them where they've genuinely surprised me in taking the worry off of me. "Don't worry about it. We'll take care of it." That is what #amex is for me. I guess that level of service, truly caring about the customer's headache and worries, is not part of @AskAmex and their customer support today. Recently #DeltaReserve card failed to credit me for a merchant purchase offer. All good. I called in. Ticket was opened and they asked me to call back in 7-10 business days. 7-10 business days later, called back to be told to wait 30 days. Called back in 30 days to be told to wait 90 days. I repeatedly told the agent that it wasn't about the money anymore. I asked why do you think it is okay to put this burden on the customer, to keep calling back after the deadline has been missed, when Amex was at fault. Then I was told that the merchant is at fault, not Amex. I asked them to be more accountable as a large corporation and the representative kept mentioning that there's nothing they can do. I guess even Amex is not immune to cost cutting and copy/pasting pre-canned messages. Agent didn't even flinch when I said I'm now considering closing my account. Perhaps I've had Amex long enough and it is time to check out other premium cards.

👊 Ouch. Is this necessary @Apple? Fair comparison / misleading or not, @intel's already beaten up these days... #M4 #M4Pro #M4Max

The @Delta #deltaone experience at @JFKairport T4 is truly next level. From check in to security to lounge to gate.

This is how subscriptions get you. Dear @HP, you actively track how many pages are printed per month. And when I went over the quota one month, you happily charged extra. Shouldn't you then build a feature where if a subscriber is not using most, if any, of the monthly quota, you proactively communicate and let them know that they are over-paying? I'm not even asking for an auto step-down. I'm sure some analyst internally is generating a report monthly on how many households are paying without printing and you are happily counting that towards revenue. Consumers all around the world for all products overpay when they're on a subscription. Companies should proactively evaluate whether the customer is getting value or not and help them take action. #subscription #businessethics #ethics cc: @FTC @bbb_us

@TheLeelaHotels @SingaporeAir Heading to Leela Chennai this week after Bangalore. Excited to discover what awaits!

Dear Mr. Chung, It brings us great joy to hear about the cherished memories you have created with us. With ‘Atithi Devo Bhava’ at the heart of our guest service philosophy, our teams are dedicated towards creating experiences that are crafted with warmth and care. We eagerly look forward to welcoming you soon with us.

This year, I spent 22 hours of my birthday flying on @SingaporeAir flying to Bengaluru from SF. 30 mins before the day ended, checked into @TheLeelaHotels at Bengaluru and they saved the day right at midnight. #Thankyou Leela. It was an amazing surprise. 🙏

@googlemaps 2.53M maps.app.goo.gl/nFJHKCbAqP2cta…

reply with the highest number of views you’ve gotten on a Google Maps photo 👀📸

@Lexus True #electricalengineer. #transistors level. Only in #SiliconValley.

@Lexus #StarWars fan

So what do you do? Well thank god for @stockx... just secured another pair to last me for the next 100+ miles. Hopefully @Nike immortalizes this model and makes it again by then. 🙏

The @Nike #Invincible2 is perhaps the best everyday running shoe that has been ever created. Max #zoomx cushion, balanced upper, and grippy outsole for all conditions. I've ran in these on asphalt, track, gravel, sand, and even hiking trails. And they're stylish as well! But after 150+ miles in, mine are beat and it's time to finally say goodbye. Unfortunately I'm not able to find a replacement model. Even the Invincible 3s are not as great.