AAH Pharmaceuticals

@cryptowayfarer Hi there, I’m sorry for the experience you’ve had. Please follow and DM us providing more detail in regards to this. ^NZ

@yourAAH shocking delivery service, agency drivers claiming missing items and not delivering much needed meds for patients! Appalled!

@nadia_vandy Hi there, I’m sorry for the experience you’ve had. If you are experiencing any issues, could you please DM us or raise a query via the AAH website following the link - aah.co.uk/ahub/s/contact…, and the Digital Customer Service Team will investigate this for you. ^NZ

@yourAAH WHERE IS MY PHARMACY ORDER ?

@kassimkurji Hi there, I’m sorry for the experience you’ve had. Please follow and DM us providing more detail in regards to this. ^GC

@yourAAH sending short dated stock (exp in October). Another issue on top of being charged for stock we don’t receive.

@Mel02872030 Hi there, I’m sorry for the experience you’ve had. Please follow us and DM your account number – I will look into this. ^GC

@yourAAH Seriously shocked at the level of service No delivery or late delivery impacting on patient/customer health Maybe time those in charge??? Left

@AbuFeizah @MikeHewitson1 @NWiltshire2 Hi there, I’m sorry for the experience you’ve had. If you are experiencing any issues, could you please DM us or raise a query via the AAH website following the link - aah.co.uk/ahub/s/contact…, and the digital customer service team will investigate this for you. ^GC

@MikeHewitson1 @NWiltshire2 @yourAAH Chat function very poor tbh. And as you say calls are usually never answered. I usually end up calling my rep who deals with the issue. But it's a poor service level from AAH

Dear @yourAAH does anyone work in customer services these days? On hold now for 35 minutes, nobody picks up the online chat function. What is going on?

@elbee81 Hi there, I’m sorry for the experience you’ve had. If you are experiencing any issues, could you please DM us or raise a query via the AAH website following the link - aah.co.uk/ahub/s/contact…, and the digital customer service team will investigate this for you. ^GC

@yourAAH Hi AAH, we have missing orders for our hospitals here in Bristol. No one is answering the phone in the Bristol office and the telephone number we had for our account manager no longer works. How may we get hold of someone please.

@kassimkurji @ComPharmEngland Hi there, I’m sorry for the experience you’ve had. We can see that this has since been logged on our system, and the relevant team have been in touch with yourself to provide an update. ^GC

@yourAAH credits going back 6 months have not been actioned. Can we invoice you for staff time and costs incurred trying chasing these up? @ComPharmEngland these suppliers need regulating properly. They are mafia style organisations imposing impossible conditions.

@wajiha75 Hi there, I’m sorry for the experience you’ve had. If you are experiencing any issues, could you please DM us or raise a query via the AAH website following the link - aah.co.uk/ahub/s/contact…, and the digital customer service team will investigate this for you. ^GC

@yourAAH I can’t get through online, my whole order is missing !!!!! How do I check what’s happened ??

@Inverness1978 Hi there, sorry for the inconvenience caused . Please follow and DM us your account number and if you're able to provide more detail in regards to this. Thanks ^GC

@kassimkurji @ComPharmEngland @AbuFeizah @dervisgurol Hi there, we acknowledge the difficulty you're facing with the unavailability of agents on live chat and WhatsApp. Our team is working hard to assist all inquiries. For quicker support, please use the contact us page: aah.co.uk/ahub/s/contact… or DM us with more details. ^GC

@yourAAH how can we contact you? the phones & web chats are not answered & a patient has been waiting 5 days to for their meds which you have invoiced and not sent...seemingly twice! P.S. The DM you initiated is also not being answered. @ComPharmEngland @AbuFeizah @dervisgurol

@kassimkurji Hi there, I apologise for the experience you've had. I'm sorry you feel this way, and fully understand your frustration. We can see that a member of our experience team is currently in touch with you in regards to this. ^GC

@yourAAH after acknowledging the complaint and now £1000 missing order & a promise I would receive a call back yesterday with some info, we got nothing. Can't get thro on phone and webchat says they are too busy. The contact us page we are referred historically ignore all emails.

@kassimkurji Hi there, I’m sorry for the experience you’ve had. If you are experiencing any issues, could you please DM us or raise a query via the AAH website following the link - aah.co.uk/ahub/s/contact…, and the digital customer service team will investigate this for you. ^GC

ordered one product from AAH, @yourAAH raised an invoice, did not have the stock, did not send us the invoice and did not raise a credit. No invoice means we believe we have not been charged. Now we need to rush and make a claim with 48 hours...and the portal was down too

@LynneVinton Hi there, could you please private message us, with your account number and product code so we can look into this for you. ^GC

@yourAAH could you confirm when Ryeqo is likely to be restocked for supply to pharmacies in the UK?

@aisling_henson Hi there, I’m sorry for the experience you’ve had. Please follow and private message us providing more detail in regards to this. ^GC

@yourAAH hello we are a local GP practice we have an outstanding order that requires a delivery for over a week no one is calling us back with our query and we have spent over 7 hours on hold throughout last week trying to speak to someone can we have a response urgently

@GPwindermere Hi there, I’m sorry for the experience you’ve had. Please follow us and private message your account number – We will look into this. ^GC

@yourAAH 35 minutes and counting, to chase an order that you invoiced us for but didn't deliver. Chat-bot not working. Would you call this acceptable service?

@Bad_Enfield Hi there, I’m sorry for the experience you’ve had. Please follow and DM us providing more detail in regards to this. ^GC

This van started driving at me on the pavement. When I told him he shouldn't be parking there he shouted at me where should he park? The road. @yourAAH please educate your drivers on the law LC23 UGY. @YPLAC @EnfieldCouncil @BetterSt4Enf @JourneysPlaces

@emmaemacdonald Hi there, I’m sorry for the experience you’ve had. Please follow and DM us providing more detail in regards to this. ^NZ twitter.com/messages/compo…

@yourAAH been on hold for 20mins already trying to contact you about one of your drivers damaging my property, unfortunately I can’t “log in” to utilise live chat as I’m not a customer. Can I contact you in another way? Email ideally as I have photos of the damage to send.

@emmaemacdonald Hi there, I’m sorry for the experience you’ve had. Please follow and DM us providing more detail in regards to this. ^GC

@dervisgurol Please contact the AAH helpdesk on 0344 561 2266 or we recommend using our Contact Us form. You'll receive an immediate case reference number, and a member of our Customer Care team will get in touch with you promptly. You can access the form at aah.co.uk/ahub/s/contact…. ^GC

@yourAAH It is important and vital to patient safety to have an option to call and talk to someone when things go wrong due to your end, being told that there is no one to talk to, only option is to email is no acceptable and results in possible patient harm

@yourAAH due to your sheer incompetence, lack of customer service, lack of communication, I m not getting a delivery of medication today, purely due to no one answering your whatsapp/online support/emails/phone calls! Surely as a mainline wholesaler, you must have obligations?