yourtictac❤️‍🔥

I know Ruin the Friendship wasn't made for me, but when you lose your first love, it sure feels like it... Thank you @taylorswift13 #TSTheLifeofaShowgirl

@maisiehpeters cant wait!!!! congrats

it’s the night before florescence :’)))) and i think this video says everything i could want to say and more. thank you for waiting so patiently, and caring so deeply - i can’t wait for tomorrow 💐

@Spotify I might switch over to Spotify for this @AppleMusic your turn!!!

Introducing Reserved. Concert tickets held just for you based on your listening 🎫 Stay tuned – Reserved tickets are coming to Premium users in the US.

@tswiftstorenews is it the store or site?

note; we’ve been seeing this sort of movement since tuesday, so i wouldn’t expect to immediately move for this. until we hit 4ish sites going with movement then i’ll be clowning <3

@saumil @GTNDonald hope you see this! @saumil

@saumil @GTNDonald I agree. But my problem is, TM thinks my account is a bot. I have high queue #s ALWAYS and never get selected for these requests.

Hi @saumil-Nice to meet you! I love @taylorswift13 @raye @HolHumberstone @TeamAriana @liviadeansource @LiviesHQ @NoahKahanNation @maisiehpeters @laufey @AudreyHobertsHQ & so many more musicians and artists. Can you help me verify my TM account so I'm not a bot? thank you!!

@saumil @SailorSolaria I keep commenting... @saumil can you help me with my TM account? I always get high queues - TM def thinks Im a bot. I can't give up!! i love music too much

First - all requests were NOT unsuccessful. There were social media posts yesterday indicating otherwise. Second, we do absolutely attempt to prioritize fans without tickets. It isn’t perfect - cannot be - if a family of 4 has 4 different accounts (for example). Finally, if you have account info where they scored tickets despite having them already, share that here.

So you lied again? All requests are unsuccessful and there are people who got all of their requests fulfilled for multiple shows. "Prioritizing fans with no tickets” my ass

@saumil @AGrandeLDN @Ticketmaster This is helpful. Is there anyway you can help me clear my account of being a bot? I am begging. I want to see so many shows and I am depressed that TM thinks I am a bot.

Hi - first off, we do Request instead of drops on site/map to prevent bots. Bots are faster than fans, Request prevents that. Second, we filter out bad actors that spam Request. Also filter out possible bot submissions. We also deprioritize those that already have tickets. IMPORTANT - This cannot be 100% guaranteed because people may have family/spouse accounts with existing tickets, we cannot stop that, nor can we know that always. Finally, whatever is remaining is allocated by honoring fan preference (on prices, section) as best as we can. I hope this helps.

i would love if @ticketmaster @saumil could be transparent and shed some light on how these requests actually work and the work they’re doing to address scalpers and bots it would be so helpful to feel like we’re not just constantly in the dark

@GrandeTourNews This update happened to me :(

A large batch of Unsuccessful updates regarding the ticket requests have been sent out. I know this isn’t a solution for everyone but resale prices are always expected to drop as shows get closer. Ticketmaster resale & stubhub are the most trustable with fan guarantees in place should you run into issues at the door 🩵 I’m so sorry to any receiving the upsetting news! #eternalsunshinetour

@maisiehpeters rooting for you!!!

O2 presale rn im sweating god i hope more people than just ellen and my mum are coming

@lexs_version im glad he is responding to you!!! i have never gotten a good queue # in my life.

Deep breaths, tight chest @saumil @Ticketmaster pleaseeeeeeeee I need to go to Eternal Sunshine Tour

@Ticketmaster @swteternal @nhcults is there any chance i can still go to sunrise? i submitted a request and it is processing stage. I can give you my #? i have hope.

@swteternal @nhcults yes, and… emails will continue to be sent out until this Thu, May 21 at 11:59pm local venue time only if your request can be fulfilled. 💙

I CANT BELIEVE IM GOING TO THE ETERNAL SUNSHINE TOUR

@erinlecounthq do you know how I can order a signed record from erin? I would love one!! i am in the US

WE ARE OFFICIAL !! we are now officially the home of all things erin lecount and we have never felt more grateful !! prepare for more secrets and schemes because we’re only just getting started ;) lots of love, the official erin HQ

@GrandeTourNews How will we know if we get tickets? US here

Canada requests are beginning to be processed🩵 #eternalsunshinetour

@saumil @lexs_version @saumil

@saumil @lexs_version I am literally waiting to wait outside of a venue in line to get tickets. Please help with my queue #- Here are some examples

my top 5 horror movies: 1) ticketmaster 2) ticketmaster queues 3) ticketmaster prices 4) ticketmaster fees 5) not seeing my favorite artists live because of ticketmaster

@lexs_version Thank you for this.

just a few questions i have been left with: 1) Since queue position is not random, how is queue position determined? What is the process of choosing where each account gets put in the queue? 2) Is the algorithm set in stone, meaning if you get a high queue number once, you will be unsuccessful in every show you attempt to get tickets for? 3) If accounts are flagged to be at the end of the queue, why are fans not informed of this and not provided a reason why/given an opportunity to provide evidence they are a real person/fan to gain access to future sales? 4) If accounts are flagged for later queue positions after the waiting room in the initial sales, how does this impact their chances of second chance tickets during the request period after resale tickets are cancelled? I.e. do the same accounts have poor chances of getting tickets during both the initial sale and ticket request sales?

@saumil @lexs_version Would really love to hear from you @saumil

@saumil @lexs_version I have never gotten a "good" queue # - ever. It seems like my account has been blacklisted when I have been using TM for 10+ years (especially Broadway shows)