Zip AU

@Akdemirinc Hi there​, Thank you for providing us with that information. For security purposes, I have replied to the email on file. Please let me know if you cannot access that email address or if you have not received it.

I keep getting the same error. It shouldn't take this long to fix this problem. It would be great if you could care a little about your customers. @Zip_AU

I am trying to create an account. But I am getting this error. When I contact you you are not helpful.@Zip_AU

@Akdemirinc Hi there, Thank you for following up with us. If you can please respond with any of the 7 digit reference number you may have, I will be able to locate you account and correspond with you via email as soon as possible. Thank you for your patience, Jenny

@gudnotevl Hi there, Thanks for reaching out. I'm sorry to hear you've had a poor experience with Zip Can you please complete this form link below so we can locate your account and prevent further emails from being sent out: help.zip.co/hc/en-us/reque… Once received, I will correspond w...

Hey @Zip_AU on behalf of customers and anyone with half a brain in #infosec stop sending customers emails where they need to update details by clicking on embedded links!!! Seriously how dumb are you? I think we know the answer!

@Akdemirinc Hi there, Thank you for getting in touch! I am sorry to hear you are having trouble with your Zip Plus application. So I can look further, can you please provide your details in the form link below: help.zip.co/hc/en-us/reque… Once received, I will correspond with you via ema...

@FalconXR8220 Hi there, I'm sorry to hear that you're having that issue. Please make sure that you have not blocked Zip AU from your phone settings. If you are still having issues, so that I can look into this further please fill out the form below: help.zip.co/hc/en-us/reque… - Olivia

@Zip_AU You ppl are useless!! Can't login via app not website b/C keep waiting for 6 digit code via text which never arrives. It's been this way for months. I mean how can keep track of anything when you won't even let me in. Horrible experience, bloody horrible

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@digtoolsonline @digtoolsonline Hey there! I understand your frustration with the pop-up notifications. While we can't disable this one entirely, please still feel free to access your account using our website. We appreciate you leaving your feedback! Thank you for your understanding.

Hey @Zip_AU Is it possible to not have this pop up every time I log into my account on a desktop?

@lucky_rae Hey Rae, I have sent you a DM to discuss further! Thanks, Zach 🙂

@Zip_AU Don't keep putting my repayments up please. My account isn't $300 and $70 a fortnight is fine as it's $140 a month. Thanks

Earn rewards every time you pay with Tap & Zip this Christmas. T&Cs apply* zip.co/promotion/rewa…

@AlisonJ09508117 @AmazonAustralia @eSafetyOffice Hi Alison Zip is partnered with Amazon and you have the ability to link your Zip account as a payment method. Once your Zip account is linked, you're able to see your available funds in the Amazon checkout. If you have any other questions, feel free to reach out. Thanks, Soph

@dkkdtad @AlternativeAir Hi D.K. To be eligible to apply for a Zip Money account you must meet ALL of the below criteria: - 18 years of age - An Australian Citizen or a Permanent Resident - Have an Australian driver's licence, or Australian Passport - Employed in some capacity Thanks, Zach

Enjoy 12 months of interest free* payments when you book flights through Alternative Airlines and select Zip Money at checkout. 💜 Hurry, this offer is only valid until June 30th 2024! @zip_au

@chenwangme Hi Chenny, When processing a Zip Bill, the payment goes through the BPAY facility. BPAY transactions have a non-refundable fee per bill; therefore, there is a processing fee of $2.50 per bill (Zip Money only), which is outlined when you process the bill with us. Thanks, Zach

@Zip_AU The three asterisks and the "expectations" got me. I hope your expectations are an exception.

@vxhubb Hi Sebastian, I'm sorry to hear you are facing issues with seeing your balance. So I can look into this further for you, can you please complete the following form: help.zip.co/hc/en-us/reque… This will come back to me and I will correspond with you via email. Thanks, Soph

@NovemberSkye7 Hi Summer! I can confirm we had an app outage earlier today that has since been resolved - we apologise for any inconvenience caused! Please let me know if you need any further assistance. Thanks! - Zach 🙂

@speakkkkup Hey Ariel! The issue has since been resolved and the app is back up and running! Sorry for any inconvenience caused - let me know if you need any further assistance! Thanks - Zach 🙂

@Zip_AU is your website/app down?

@wwspolo Hi Ashley! I can confirm there was an app outage earlier today that has since been resolved. Apologies for any inconvenience! Any further issues please let us know! Thanks! - Zach 🙂

@mskarinalouise Hi Karina, My name is Kyle, so I can look further into this, can you please complete the form link below: help.zip.co/hc/en-us/reque… Once received, I will correspond with you via email. Thank you!

Hi @Zip_AU … can you please explain why something was placed on zipmoney last night and this morning was automatically deducted from my bank account? Feel like this defeats the purpose of zippay/zipmoney 😭

@ninja_bizar Hi there, That's so strange, our phone lines were open yesterday 🤔So sorry about that! So I can help you further, can you please complete the following form: help.zip.co/hc/en-us/reque… Thank you! -Kyle

@Zip_AU tried to call you guys today but apparently its a public holiday...since when has the 2nd of Jan been a public holiday? Nobody told me!! 😁

@jasonbelcher Hi David, To raise a formal complaint, please complete the following link: help.zip.co/hc/en-us/reque… Once received, we will correspond with you via email. Thank you, Kyle

@Zip_AU ... because I'm not willing to breach my bank's T&C to move to your new product. That's not reasonable. What's the channel to raise a formal complaint about this please?

@Zip_AU clarification on the invitation to upgrade to zip plus. Can I keep using it the same way I do today (put expenses on it, have it auto pay at the end of the month, pay no fees or interest) on the new product, even if I go over the $1500 interest threshold?

@jasonbelcher Hi Jason, If you are not comfortable completing the banking process, you will be unable to continue your application.

@Zip_AU Yet still breaches the terms and conditions for my particular bank to give out my password. I'm sure you wouldn't want me to take the same approach to your T&C regardless of how reasonable. What other options do I have to verify my income?

@jasonbelcher Hi Jason, We use a banking verification process called CreditSense which is safe and secure. Zip will never see or store your credentials. Our team receives a 'read-only' summary of your recent transactions which is a standard verification process used by financial institutions.

@Zip_AU Thanks Zach. Trying to apply now, how do I prove my income without giving you my online banking password and thus breaching the T&C for my bank? Why don't you use CDR for this?

@_sarahbbc Hi Sarah, Thanks for reaching out! Do you mind filling in the form below so that I am able to contact you directly? help.zip.co/hc/en-us/reque… Thanks, Rose

@Zip_AU hi! I was rejected for zippay, not sure why. I don't think there's anything stopping me from being accepted. Is there anything I can do while re applying?