CIBC

During the @canadapostcorp service disruption, mail you normally receive from CIBC may be delayed. To stay up to date and continue making your payments on time, sign up to receive statements electronically and pay your accounts online using CIBC Online Banking® or CIBC Mobile Banking®.

Hi there. Thank you for sharing your experience with us. We’re truly sorry to hear how this impacted you, and we appreciate your patience while the issue was being resolved. If there’s anything else we can do or if you’d like to discuss further, please feel free to send us a DM. ^Steven

.@TransLink @cibc You guys robbed me on april fools & left me with $55 dollars to survive a whole week before my paycheque. I did not enjoy my easter weekend. I know it's late & has been solved but it is truly disheartening. I called & begged you guys non stop for days. They dgaf

@GoOil97 Hi Todd. We understand how concerning this must be, and we’re sorry you’re experiencing this. Please send us a direct message with more details so we can review your situation together. ^Steven

Any @cibc customers out there who have had their accounts hacked and funds stolen from them? How long did it take @cibc to investigate? It’s now been over 10 months for me and no answers from them. I’m missing over 10K and they don’t seem concerned at all.

Hi there. Thank you for sharing your experience. We’re sorry to learn about the difficulty you’ve encountered regarding how your name is displayed on your credit card, and we understand how frustrating this must be, especially after visiting a banking centre for help. If you’re comfortable, reach out to us via direct message so we can support you further. ^Steven

Does @cibc just make up a last name “No last name” when other canadian banks would use your first name as you last . What kind of name policy is that making new identity for a person and no branch is helping with this concern Is my only solution left is to stop dealing with Cibc

@Stemcell_parent @CBCNews @CTVNews @globalnews @financialpost @globeandmail @Canadagov Hi Michael. Thanks for reaching out. Could you please send us a private message with your mother’s contact details as listed on file? Once we have that info, we’ll arrange for someone from our team to give her a call. ^Monique

A 90 y/O widow saving in a GIC with CIBC. says you can’t access your own money buried in fine print. That’s not transparency. That’s a trap. If the restrictions matter, why tiny clauses? @cibc @cbcnews @ctvnews @globalnews @cp24breakingnews @financialpost @globeandmail @canadagov

@nasincognito Hi there. We did not receive your private message, but we'd be happy to help with any concerns you may have. Please visit our website to learn more about our complaint handling process: cibc.com/en/about-cibc/…. ^Monique

CIBC is easily the worst bank

@nasincognito Hi there, your opinion matters to us. If you have any concerns you'd like addressed, please send us a DM and we'll do our best to make sure they're reviewed. ^Steven

@nikibutlerconn Hi there. We did not receive your private message, but we'd be happy to help with any concerns you may have. Please visit our website to learn more about our complaint handling process: cibc.com/en/about-cibc/…. ^Monique

@cibc standing in line at your Winston Churchill dundas location and three of us are covering our noses due to such a strong perfumery smell !! Ugh

@queenmare1 Hi there. We did not receive your private message, but we'd be happy to help with any concerns you may have. Please visit our website to learn more about our complaint handling process: cibc.com/en/about-cibc/…. ^Monique

The pop ups on @cibc banking website make me crazy!!!

@SindhuriK_Reddy Hi Sindhuri, thank you for reaching out. We’re sorry to hear about the trouble with your card. For assistance reactivating your card, please contact our 24/7 Telephone Banking team at 1-800-465-2422. They’ll be able to review your account and assist further. ^Monique

Hi Jenson, thank you for reaching out. We're sorry to hear you haven’t received your e-transfer yet. Since it’s been several days and troubleshooting hasn’t resolved the issue, we recommend contacting our 24/7 Telephone Banking team at 1-800-465-2422 for immediate assistance. They can review your account and help resolve the issue. We appreciate your patience and look forward to your call. ^Monique

@cibc my friend sent a etransfer and still not recieving it, it's been days, i reinstall and clear some cache still not working

@ZNouri7 We understand how upsetting and frustrating this experience has been, especially after your many years with CIBC. For your privacy, we’re unable to discuss account-specific details here, but our offer to connect by direct message still stands. ^Steven

@cibc It’s been a really frustrating. More than anything, it made us realize how little transparency there can be, even in long-standing relationships like this. Only takeaway from this is don’t rely entirely on one bank. No matter how solid things seem, it’s worth having options.

@cibc After 18 years with CIBC, we’re devastated. Our family of 4 perfect credit, multiple mortgages, never a missed payment had ALL accounts suddenly closed with no explanation. We trusted them since arriving in Canada in 2007. Client care gave no answers, just “final decision.

Hi there. Thank you for sharing your experience. We strive to maintain a comfortable environment for all our clients. We appreciate your feedback and will share it with our branch management team. If you’d like to discuss further or if there is anything we can help with, please DM us. ^Steven

@FrancescaFancy Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

Dealing with @cibc is such a headache

@Brandanct Hi Brandan. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Steven

So now @cibc is deciding what we CAN AND CAN'T spend OUR money on. My visa was blocked for "security" a certain vendor can't be purchased from as it's high risk, until I go into a branch. So, going into a branch makes them less of a risk how? Communist Canada around the corner.

@queenmare1 Hi there. Thank you for your feedback. We’re sorry to learn that pop-ups on our website are causing frustration. If you have specific details or suggestions, please DM us, we’re always looking for ways to improve your online banking experience. ^Steven

@FrancescaFancy Hi there. We’re sorry to learn about your experience. Please DM us with more details so we can look into your concerns. Thank you for bringing this to our attention. ^Steven

Hi Brandan. Thank you for sharing your concerns. We understand how frustrating it can be when your card is declined, and we apologize for any inconvenience this caused. At CIBC, our primary responsibility is to protect our clients from potential fraud and unauthorized transactions. In some cases, certain transactions or vendors may trigger enhanced security measures. When this happens, we may ask clients to visit a branch for verification. This step allows us to confirm your identity in person and ensure your account remains secure, especially if the transaction appears unusual or high-risk. We know this can be inconvenient, but these measures are in place to safeguard your finances and personal information. If you’d like to discuss your situation further or need assistance, please DM us or contact our support team. Your security and trust are very important to us. Thank you for sharing your feedback. ^Steven

@_SalmanShahid Hi there, thanks again for reaching out. We've received your DM and will continue the conversation there shortly. ^Monique

@cibc You cancel the card, you block my access to my account on the app, all without my consent. I have pre authorized payments on my card that will be missed and it will impact my credit score. Will @cibc ensure their perceived security measures will not impact my credit score?

Having a really horrific experience with @cibc The staff is very helpful and great, but the processes at CIBC are pre historic and not well thought through. You dispute a transaction and it automatically triggers a card cancellation. You lose access to the app as well.

@chris_mac604 @zubic_eth Hi there. We did not receive your DM, but we'd be happy to address any concerns you may have. Please feel free to visit our website at cibc.com/en/about-cibc/… for more details. ^Monique

@zubic_eth @cibc was the source of my most recent random telemarketing annoyance

Anyone else getting a ridiculous amount of spam calls lately? Feels like I’m blocking 3-4 random numbers a day Getting a little annoying 😅