Kerry Bradley

@NandosUK When can I expect a reply to my complaint? Sent via your contact form on 15th March and followed up via email twice but still no reply! Another example of poor customer service!

@NandosUK Can you confirm when I can expect a reply to my complaint please? Raised via your contact form on 15th March and followed up in email twice with no reply!! Another example of poor customer service!

@MartinSLewis @Bradders22

HUGE CAR FINANCE NEWS: (pls share) Now most people who’ve had any type of it are being urged to complain – doubling the numbers. Minutes ago, the regulator, The FCA, announced it's consulting for two weeks (so quick, it's a likely done deal) on extending the time firms have to handle motor finance commission complaints. This is on the back of a Court of Appeal ruling a couple of weeks ago and the extension is to incorporate a potential Supreme Court decision. - The Key Bit: While not specified in its announcement, I've had it confirmed this applies to ALL car finance commission complaints, not just the Discretionary Commission Arrangements (DCAs) complaints previously covered. - What this means: It signals that the FCA is paving the ground to in future broaden the scope of its car finance investigation, so not only at the 40% of past claims that had DCAs (where dealers could increase their commission by increasing interest) but all commissions including fixed commissions. This is on the back of the Court of Appeal ruled 'consumers need to know all material facts including the amount of commission' which they often weren't told even in fixed commission cases. It looks like (I need to dig) if the hold is extended, almost everyone who has had car finance deals may have a complaint (I need to examine timelines of what counts) and be potentially due money back (this includes those already rejected as they were told they 'didn't have a DCA') This potentially more than doubles the number of people involved, and would really start to look more like PPI scale of payouts (and a substantial threat to the car finance industry) - What should people do: The FCA will suggest people log their complaints sooner including fixed commission complaints, in order to avoid missing out due to a potential time bar. I will work with my MSE team to expand our MoneySavingExpert free complaints (that's already had 2.5m complaints through it) to help the new cohort of people who may be able to complain. - What will the outcome be: I think this makes it more likely that DCA commission cases will get future payouts. For 'fixed' commissions, this isn’t about the FCA, it all strongly swings on if the Supreme Court upholds the Court of Appeal ruling (assuming it accepts the appeal to it, which the FCA has urged it to do, and to do at speed). That’s the key to if the FCA will broaden its scope. These are provisional first thoughts, bashed out at speed, obviously there's more work to do, but it is big.

@Bradders22 @Shonker @Sonos Ours isn’t working at all today! 😩

@Shonker @Sonos Our @Sonos is playing up too - constantly struggling to find the system from the app and all sorts of other gremlins 😕

@RunningRach @ZARA_Care Evri are probably the worst delivery company I’ve had the displeasure of dealing with! Why businesses use them to deliver their products is beyond me!

@ZARA_Care I ordered perfume on 13th November and have still not received it, when I contacted you online you were very unhelpful and said to just wait! This is totally unacceptable and i am sure it has been lost by Evri!

@Tubby80 On top of the cost, they’re so unreliable too!

Why is train travel so expensive in the UK. Family of 4, £381 return. Can drive there and back for £100. Crazy

@SamsungUK And that reply just cements how utterly inconsiderate you are as a business!!! It is wrong to take peoples money on the promise of a delivery only to keep fobbing them off with postponements via email, with no explanation at all!! Disgraceful customer service!!!

@bradsbabe82 We're sorry to hear about the inconvenience this may have caused, Kerry. You can stay up to date with your order on our online order tracker: shop.samsung.com/uk/track-order ^AY

What a complete joke @SamsungUK are!! Ordered a washing machine for delivery on Tuesday 2nd. Delivery postponed twice “due to unforeseen circumstances” only to find out today the machine won’t be in stock for another week!!! That’s not unforeseen, it’s outright dishonest!!!

@hampers Order numbers sent by DM

@hampers There are 6 orders under my name. I’ve got a case open under ref 124149. You should have received a complaint email with that reference this afternoon. An urgent reply would be appreciated!

Appalling service from @hampers. Sent incorrect hampers to a lesser value than those ordered! Told I’d get a refund a week ago only to chase today to be told it’s not yet approved and funds will then take another 7 days to be received!! Disgusting!!

Appalling service from hampers.com!! Sent incorrect hampers to a lesser value than those ordered! Told I’d get a refund a week ago only to chase today to be told it’s not yet approved and funds will then take another 7 days to be received!! Disgusting!!

Yet another delivery balls up by @evridelivery!! Delivered a parcel this evening and provided photo proof but of an address that wasn’t the delivery address!! Why any company still uses this total shambles to deliver their products is beyond me!! They’re a total waste of time!!

@HannahLowther97 Was a fantastic evening for a brilliant cause! We had a great time x

THREAD: The hospice costs £13,000 A DAY!!! to operate and provide care for patients and their families! My mum has ran many a marathon and last night arranged an ‘Autumn Ball’ (out of her own pocket) to raise money in Deb’s memory!

THREAD: Appreciation tweet for my mum - who since losing her best friend to cancer 4 years ago - has not stopped fundraising for @SRDuchessofKent who looked after Deb at the end of Her life! Mum and Deb below⬇️

@MissN_27 Your new school will be very lucky to have you! A new adventure x

Now the staffing letter has gone out, I want to let you all know that I will be leaving Highwood this academic year! I have secured a teaching position closer to home. I am sad, but excited at the prospect of a new challenge! Highwood, it’s been a blast 🥳🥹

@Bradders22 @fesshole I can even picture you doing it!!🙄

@fesshole @bradsbabe82 - sounds like something I’d do 😆

I drove to the shop for milk and impulsively bought 3 Creme Eggs for £1. I ate all 3 in the car on the way home and threw the foil out the window so I didn't have to tell my wife.

@Bradders22 @buitengebieden_ Cute 😍😍

@buitengebieden_ @bradsbabe82 love this!

@Tubby80 @123_Hampers Thank you!!!!

@bradsbabe82 @123_Hampers Do a charge back on ur credit or debit card. Your bank should refund u straight away under the scheme

Incredibly disappointed with @123_Hampers! Ordered a Christmas hamper worth £130 on Monday and they have today delivered a completely different hamper worth £40!!! Customer service were rubbish on the phone, just said to email in! Will never use them again!!! The wait continues!

On hold for 22 minutes so far trying to chase up reply to this mornings email!! @123_Hampers before call being cut off!! Utterly hopeless!!