Firebox.com

@mpmrsm Hi there, Thanks for getting in touch. Yes, we send our posters out in a protective tube to ensure they get delivered without a scratch 👍

@firebox as you don’t provide frames for posters. Are they sent out in a postal tube?

@UnicornRunning Hi Paul, Due to a technical issue, some emails failed to be automatically removed from the Mother's Day exclusion list. We are very sorry for the mistake and for causing you distress given this sensitive topic. Many apologies for the issue and kind regards.

Wonder if @firebox can tell me why I've received this when I've opted out of Mother's Day emails..? Not cool.

@zozu61 Hi Zoe, Due to a technical issue, some emails failed to be automatically removed from the Mother's Day exclusion list. We are very sorry for the mistake and for causing you distress given this sensitive topic. Many apologies for the issue and kind regards.

@amandafclark Hi Amanda, Due to a technical issue, some emails failed to be automatically removed from the Mother's Day exclusion list. We are very sorry for the mistake and for causing you distress given this sensitive topic. Many apologies for the issue and kind regards.

@bavidmcjavid Hi there, Everybody must grow up somewhat, but don't worry. Our inner child will never disappear ;) We are having a sale for Mother's Day at the moment, but hiding behind bathrobes and flowers our evil gummy bears and weird gadgets are still lurking. Feel free to have a gander.

Just remembered @firebox existed, went to check it. Wow it grew up and got boring. Gone from Chilli gummy bears and drones that are also somehow cups to 'monogrammed towels and rose petals' 🤓nerds. #firebox #adulting

@TheHodge @thetafferboy Hello there, So sorry to hear you did not receive the item as you ordered it. Could you DM us your order number and email address so we can look into this again for you?

@thetafferboy @firebox That’s bullshit

Madlads at @firebox refusing to refund after they sent me a different colour item to the one I ordered. I own 10 of this item in this colour. They changed the image on the site after I ordered so 🤷‍♂️

@laurasaurus123 @SofieHagen Hi there, It seems you are in luck, as we do in fact have a hoodie blanket you can print faces on in our range. Simply go on our website and see if this item fits your needs. We hope you have a smashing week !

@SofieHagen This sounds like something @firebox would do or should start doing!!

@andrea_coultas @YodelOnline Hi Andrea, So sorry to hear you are missing your parcel, please contact us via email at Info@firebox.com with your order number and we will help you find a solution to this problem :)

@firebox so disappointed that @YodelOnline cannot manage their raisin d’être: deliver our parcel. And because they claim to have delivered it, their tracking system doesn’t allow us to speak to a human being. They’re currently looking for our ‘delivered’ parcel at their depot.

@toyologist Hi there, it's a pity you don't like the puzzle. We have already sent you a direct message. Kind regards

THink I'd rather do the baked bean jigsaw puzzle than this ludicrousness @firebox

@paintoolkit2 Hi Pete, Great to hear you´re enjoying your fucking strong coffee! Always happy to provide joy :D

@firebox Loving your coffee so much, I swear by it 👊

@banana_76 Thanks for getting back to us. I have emailed you all the instructions for this item :)

@firebox Hi my order number is: Order #306160

@firebox just purchased a wine escape room. Can’t set it up as can’t find the code to the padlock. Maybe we are being thick?

@nikcraig88 Hi there Nick, Thanks for getting in touch. We did get back to you via email before Christmas. Our apologies once more that we could not fulfil your order on this occasion.

@firebox Terrible service from Firebox. Ordered a birthday present on 9 Dec for delivery within 5 days. Confirmed at time of order. Never arrived&15 days later get a refund and no explanation. Last time I order from Firebox! #customerexperience #CustomerService #firebox

@jordanrowcroft @thisplanetnrmor Hi there, So sorry to hear your parcels did not arrive in time. We experienced delays due to an incredibly high number of orders, our apologies for this. Please contact our customer service via email at Info@Firebox and we will happily offer you compensation for your troubles.

@thisplanetnrmor @firebox I ordered something on the 16th and still had no word...emailed them and still not had anything. It's a shame because they're usually pretty quick with stuff.

@its_miss Hi there, Thanks for getting in touch. So sorry to hear that, please DM us your order number or email address so we can check this for you :)

@firebox hi my order was not shipped yet and I ordered on 12/7

@manth32 Hello Sam, So sorry to hear you are disappointed with our service. It seems your parcel got lost in transit by our partner, our sincere apologies for this. Had we had more stock, we would have happily sent you a replacement, but a full refund was all we could offer this time.

@manth32 @hammer_gp Hello Sam, So sorry that you were not satisfied with our customer service. Unfortunately, we had to fully refund your order due to some stock issues we were having at the time. We sincerely apologize for any inconvenience this may have caused.

@firebox waiting for a delivery for a week with no communication from Firebox... when I email in to chase the order this is the short sharp unhelpful reply I receive... pretty poor service

@hammer_gp We are very sorry that you had a bad experience with our customer service. Our customer service team has taken care of your problem and has already contacted you by email. Many apologies for the inconviences.

@JennyMayG13 Oh dear, that's really sad when your companion is lost 😪, especially if you work in such a profession, it is a real eye-catcher.😄

@ZahiaWhite Hi, Thank you for your interest in our "Pierre the Penis". Have you already ordered it in the shop? Should you have any problems, please feel free to contact @fireboxhelp

i need myself one !!!!!