originhelp

@YvonDavis Hi there, we want to make sure we can assist you fully and check this out for you. Please send us a DM with your account details, and we’ll look into & discuss this further for you. Thanks - AR

@no1historychick @originenergy Our last bill $320, 2 at home a lot, but we have solar too

This electricity bill has to be a joke, right, @originenergy? No heating, no cooling. A single person at work 5 days a week.

@no1historychick Hey Beth, we'll be more than happy to check this for you. Can you please DM your account details, and we'll get this looked into? Thanks^SB

@connor_daren Hi Daren, the difference comes down to the oversupply of solar during the middle of the day and retail rates include extra costs like network charges, retailer margins, and government levies, which aren’t part of the FiT payments, please DM for more information.Thanks - Lachy

Why is solar electricity supplied by homes to the grid worth less than power supplied from the grid to homes which is supplied mostly by solar from homes? #auspol @EnergyOmbudsman @originenergy

@lancejb93 Hi Lance, sorry to hear about the issue! Please DM me your account details so we can escalate this with the team. Thanks^DP twitter.com/messages/compo…

@originhelp I've been without internet for a full week now. I can't get through to your call centre (32 mins on hold so far). PLEASE HELP

@ralph_mondel Hey Ralph, please DM me your meter details so I can check and make sure you're connected correctly! Thanks^DP

@originhelp ... please explain/justify how am already being charged and power still NOT connected??

@ralph_mondel Hey Ralph, sorry to hear about the issue. Please DM me your account details so I can investigate this further and get the power on for you! Thanks^DP twitter.com/messages/compo…

@originhelp ... was expecting electricity to be connected today b/n 7am-7pm. Still NO power! Called for assistance but now not available u till Monday morning!!! Please advise what assistance can be provided to resolve ASAP in line with the times you provided.

@Tux3228 Please DM us, and we can look into this for you 😀 Thanks - Lachy

@originenergy be nice if you could answer your phone anytime this century or even complete the alteration of supply request…bet your not so so when someone doesn’t pay a bill

@Tux3228 Hi Mark, thanks for reaching out to us and sorry for the wait times. More than happy to try and help you out. Can you please confirm your account number, full supply address, date of birth and mobile number for privacy and security? Thanks - Lachy

@schitzoziris Hey Gregory, we are super sorry for the long wait times at the moment, unfortunately it has been a busy period. If you want a quicker answer, send us a PM with your account details and we can discuss your enquiry there. Thanks - Lara

@originhelp You’d think that with all the Profit #OriginEnergy are making out of Electricity, they’d be able to pay someone to answer the phone ! 21 Minutes so far on hold !

Why doesn't @originenergy have a simple STOP on their direct marketing texts? Why do they send you to a link designed to obtain extra details that they may not already have in their database? Is this right @OAICgov ?

@pixeltoofar @hpglassford Hi there, thanks for raising this with us! If a scammer has contacted you via email or sms, please forward it to digitalsecurity@originenergy.com.au Remember to always block and report spam SMS and suspicious emails 😊 Thanks so much^DP

@hpglassford Have you told @originenergy?

Scam emails are once again at the "offer you can't refuse" stage. I am not an Origin customer.

@MikeMorgan_au Hey Mike, sorry to hear about that! Please reach out to our Internet team via Live Chat here to get the most updated info about your connection - spr.ly/6016CXpbA Thanks^DP

@hastakshah @NBN_Australia @ACMAaus @NSW_FairTrading @originenergy I've been without internet for over 24 hours. NBN said it would be resolved by 1pm today but that time has now passed with no update

I think with the amount of regular "unplanned outages" @NBN_Australia should be the next to be reviewed by @ACMAaus and @NSW_FairTrading. @originenergy still charges us full amount while NBN decides keep us off internet. Doesn't help in school holidays either.

@JulieCritchley7 Hey Jules, thanks for raising your concern with us! Best to get your friend to give us a ring on 13 24 61 so we can make sure everything is correct for the bill as well as going through her usage together ❤️ Thanks so much^DP

@originenergy I have a friend who is a single aged pensioner. Just got a gas bill for almost $1500. One the bill it’s states usage $105 then next line it says “NEXT” usage $1287. She has a serious heart condition and this is causing her extreme stress! WHAT IS “NEXT”?

@Catty_Tweeter We thought this would beat the standard elevator music, maybe you could help out and give us a better song suggestion 😀Thanks - Lachy

Cannot believe I am listening to Offspring on a call wait to @originenergy - “pretty fly”. If this is designed to really piss off customers, mission accomplished. I am absolutely full of rage and it feels like this song will never end.

@TahaUl62050 Hi could you please DM us with your account details, so we can have this escalated to the broadband team, thanks! - Madelyn twitter.com/messages/compo…

@originhelp You guys are providing useless customer service. I had to actually call and let your customer service know that there is an update from nbn. Absolutely pathetic customer service. I literally regret having connected with @NBN_Australia and @originenergy

Got a new internet connection from @originenergy on 16/11/2025 and sitting without internet since 25/11/2025. All they say is that "We're sorry but this is an issue from @NBN_Australia and we can't do anything about it". Absolutely pathetic customer service!

@TahaUl62050 Hi , For enquiries regarding your broadband/NBN service, please reach out to the team directly on 1300 980 711, via email at help@originbroadband.com.au or pop over to live chat at spr.ly/60187LlzQ.

@originhelp Well apparently you have to be a 'premium' X user to DM you guys. Also, I was just told by nbn that the job is complete from their side and is pending on your side.

@TahaUl62050 Hey Syed, please send us DM with your account details and we can get our team to have look into this! We will try to assist the best way we can. If we can't resolve the issue, we will let you know other alternative method to get your connection online. Thanks^DP twitter.com/messages/compo…

@NBN_Australia I was told to wait for 24-48 hours by @originenergy on Friday 28/11/2025, mentioning that it is a "physical network fault". It's 2/12/2025 now and the issue still hasn't been resolved.

@BingIsBackBaby Hey! No need to pay for premium - just send us a DM on Facebook or Instagram, or email us at hello@originenergy.com.au

@originhelp You want me to pay X in order to DM you...🤦🏻‍♂️ Get verified to message @originhelp Only verified users can send Direct Message requests to people that don't follow them. Get verified to continue.

@OriginEnergy...I call - i get morons, I e-mail, I get morons How does someone get an on-shore staffer with an IQ over 80? My plan is up for renewal & this time if I leave, I won't be taking the call from your customer retention team. #Origin #CostOfLivingCrisis #EnergyCrisis.

@GeorgieBWain Hi Georgie, you’ve reached the electricity team. As I mentioned, I don’t have the information you need. Please follow the link above so the broadband team can assist you.

@originenergy your inability at providing information regarding the NBN outage in Reservoir is appalling. No updates except this morning, after it had been going for 24 hours. I ask the helpline and they couldn't tell me an ETA. It's on the NBN website, but you're the provider.🤷🏻

@GeorgieBWain Hi Georgie, For enquiries regarding your broadband/NBN service, please reach out to the team directly on 1300 980 711, via email at help@originbroadband.com.au or pop over to live chat at spr.ly/60147amek Thanks - Madelyn