originhelp

@Redcar51 Glad to hear Scott came to the rescue! Thanks ^LA

@originhelp Thanks so much it’s all been sorted by delightful young man called Scott. We determined that the music is controlled by an algorithm when you enter your date of birth. Luckily, I only got 10 seconds of Frank Ifield before Scott intervened.

@originenergy can you please have a word with person who chooses your playlist. Since I’ve been on hold I’ve had to endure Lulu, Shirley Bassey, Engelbert Humperdinck and now The Monkies. I think I deserve a discount and I’m 75🥵😭

@KalEyre2795 We encourage anyone needing extra assistance to reach out, so we can help lessen the worry. You can read more about the financial support options we offer here: spr.ly/6016BBJN1Y. Thanks^DP

@originenergy How about making power affordable for your pensioner and disabled customers, instead of reaping massive profits as your costs plummet thanks to clean energy?

Today we've reported our annual results for FY2023, with strong performances across both our Energy Markets and Integrated Gas businesses. Here are some of the year’s highlights $ORG

@KalEyre2795 We're committed to providing affordable energy, but we're especially focused on providing support and price relief for the vulnerable members of the community. We provide automatic discounts to concession cardholders, and we have frozen prices with our hardship program since 2016

@MichaelaNewell_ Thanks for reaching out. These notices are only issued after repeated unsuccessful attempts to make contact. Often times, draught stoppers prevent us from sliding these under the door, hence the card being left in a visible place. We've passed your feedback on to our team.

Why are you putting these on people’s doors @originenergy ? Is public humiliation buy a utility provider, even legal @LegalAidNSW @VicLegalAid @CLCsAustralia @wlsq @GoodLawProject @Justice_Connect @AAEH0 @HomelessLaw ?

@Cyberstential Hey, are you able to possibly send us a PM on Facebook Messenger or Please send your account details to supportsocial@originenergy.com.au so we can get you a reply. Thanks ^ L

@originhelp can't DM you, verified only.

worst online customer service @originenergy

@AndrewD26599400 Hey Andrew, the cost to date figure is a feature and not always accurate, it sometimes doesn't take into account tiered pricing or time of use tariff. If you'd like to investigate further, please DM us directly. Thanks- Lachy

The @originenergy app is odd: its data use function records daily electricity use accurately, but the dashboard accumulation figure understates the amount owing by c.2 thirds (until the bill arrives). This misleading anomaly has been occurring for at least 2 months.

@Supermarket_Ape Thanks for letting us know Jason! We have temporarily followed you so please give it 1 more go 🙏 Looking forward to your reply. Thanks^DP twitter.com/messages/compo…

@originhelp It won't allow me to send you a DM unless either we follow each other or I have a premium account, just tried your link

Why doesn't @originenergy have a simple STOP on their direct marketing texts? Why do they send you to a link designed to obtain extra details that they may not already have in their database? Is this right @OAICgov ?

@Supermarket_Ape Can you give it a try now Jason ? Let us know if it's still not coming through! Thanks ^DP twitter.com/messages/compo…

@originhelp can you please follow my account so I DM you?

@Supermarket_Ape Sorry to hear that Jason! Please DM us your equity directly and we can assist further 🤗 Thanks^DP

@originhelp I've been on the phone to you for 32 mins, and the last 27 minutes I have been on hold AFTER speaking with a customer service rep. Help?

@Laura49734836 Hey Laura, sorry to hear about the long hold! Monday is usually our busiest day of the week so we do apologize for the long hold there. Please DM us your enquiry and account details so we can assist you right away. Thanks^DP

@originenergy little tip for your customer service team. Answer your phone!!! 30 mins on hold and counting 🙄 Appalling!

@MichaelaNewell_ Disconnection is always a last resort, and we do our best to support customers through payment plans or assistance options. We also offer hardship assistance for those experiencing financial difficulty, and we’re committed to working with them to find a manageable solution.

@originhelp If you actually read my tweet you’d see I was talking about three other families. It’s disgusting that you think notices on doors is an effective debt collection technique. That afternoon a resident required police intervention as presumably your public humiliation triggered him.

Did you know if you don’t pay bills on time and live in an apartment complex @originenergy will stick a letter on your front door announcing they’ll cut off your service. Public humiliation. Saw 3 today. Surely there’s a better way of handling this? @abcmelbourne @justiceconnect

@MichaelaNewell_ We appreciate you raising this and take your feedback seriously. Just to clarify, we always aim to contact customers using their preferred communication method and work with them to manage any outstanding balances well before disconnection is considered.

@rexy69 Hey Rexy, please DM us directly, so we can look into your payments with more privacy 😀 Thanks ^LA

@originenergy l received this email please advise

@rexy69 Hi Rexy, please be advised that is not a legitimate email from Origin Energy! If a scammer has contacted you via email or sms, please forward it to digitalsecurity@originenergy.com.au Remember to always block and report spam SMS and suspicious emails. Thanks so much^DP

⁦@originenergy⁩ please advise if this is legit

@MsMountebank Glad to hear it was sorted in the end! We will pass the feedback to the team and thanks for taking the time to let us know ❤️ Have a lovely long weekend and happy Easter 🤗

@originhelp Hi, it’s sorted after an hour of wasted time but it’s clearly an issue for you given the comments here. Please make sure your call centres have understandable phone lines. Online (always my first preference) isn’t an option for difficult addresses. Thanks.

@originhelp an hour wasted on the phone trying to set up a new account. A phone line that repeatedly cut out. This is obviously an ongoing problem given other comments here. How can customer service be so poor?

@ikprojekt Hey sorry for the long wait times! DM us directly here or Facebook, and we can look into your account 😀 Thanks - Lachy

@originhelp how come no one is answering the phones at Origin? I have been on the phone for the last one hour and my call got cut off? Your live chat doesn’t work for gas or electricity and I have messaged on two occasions and still no response? Can someone please urgently reply!