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Sumit Mehrotra
Sumit Mehrotra@sumit_vera·
@abhinav_711 @AmazonHelp @amazonIN how many times a wrong shoe size can be delivered despite alerts....4 and counting. 95 minutes of phone calls lead to stonewalling by associates and leads with laptops and headphones, policies , techn and ai. No connx with the ground. Cant fix
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Amazon Help
Amazon Help@AmazonHelp·
We are sorry for the unpleasant experience you have had with us. We'd like to escalate this for you. Please reach out to us via private message through the 'Send us a Private Message' option below, and we'll do our best to assist. Further, please don't include any personal or account information. -Nikhat
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Amazon Help
Amazon Help@AmazonHelp·
@sumit_vera We understand your disappointment. We'd like to help you with this, please connect with our team here: amzn.to/3ZsyCyO for further assistance. Please be informed that the link mentioned will stay active for 1 hour. -Nikhat
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Sumit Mehrotra
Sumit Mehrotra@sumit_vera·
@AmazonHelp No. Have been doing that with your specialist team since last 1 week. 5 wrong orders. The team concluded that 1they won't reveal the outcome of previous 3 investigations. 2. Will not share ticket no if new investigation. Dead end. Robots everywhere. Are u also a robot?
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Sumit Mehrotra
Sumit Mehrotra@sumit_vera·
@AmazonHelp Why does ure dm not work? Why am I put through a chat bit....I was frustrated by the associates, chatbots....hence my complaint on twitter. Your grievance mechanism clearly needs the attention of senior leadership and the ombudsman
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Amazon Help
Amazon Help@AmazonHelp·
@sumit_vera We understand your concern. As requested, kindly connect with our support team through the link shared above. They will redirect you to our Specialist team, as they are the best to assist you further with this issue. We appreciate your understanding. -Nikhat
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