@O2 Can someone please explain why I can't change the date of birth on my O2 account despite trying the app, calling, emailing amd visiting an O2. 7 days I've been requesting this change and no-one can help. Worst customer service experience I've ever had with a company

@Audrey25698469 Hi, I’m really sorry you’ve had such a hard time trying to get your date of birth updated — it shouldn’t be this frustrating. Just to explain, changing a date of birth isn’t something that can be done through the app, in store, or by email, (cont) bit.ly/4uyYFS3