O2

Say hello to summer freedom! 🍦☀️ From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it. We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB. #RoamFreely

@ACaldwell68074 Hi there, We’re really sorry to hear this is happening; it must be incredibly frustrating to get stuck in that loop when you’re just trying to sign in to My O2. Just to check, have you tried logging in on a different device to see if the (cont) bit.ly/4eG1coH twitter.com/messages/compo…

@O2 @davehpayne @02

I’ve been trying to do this the right way, but I have struggled to submit a complaint for three days straight. How can I get in touch with a complaint? I’ve already spoken on the phone, this hasn’t improved, why does your website and Mobile service work so poorly?! @O2

@joelanelegend Hi, Thank you for contacting us. Please direct message us your account details, so we can investigate further the issue in this area.

@O2 This ALL needs serious attention. Kind regards

Is it just me or is the signal on @O2 getting worse. More & more 'blackspots' in and around Hampshire. Getting ridiculous.

@NWIWC01 Hi there, 👋 We're sorry to hear your signal has been so unreliable recently. We understand how frustrating that is when you’re just trying to stay connected. Signal can sometimes be affected even when coverage looks strong, for example, (cont) bit.ly/4xtdFDB

@O2 another day with no signal

@JohnTillUK W e can raise an IT ticket for you once we have your account details.

@O2 Forgive my ignorance but how can consistently poor or non existent data service be attributable to an account issue?

@Eddie_Fitz Hi there, 👋 Can you please message us privately, so we can investigate this issue further? twitter.com/messages/compo…

@O2 I’ve been trying to use your “Restart Tariff” PAYG option for months via both the app and the web page but it just takes me back to the account selection option. Can this be fixed please?

@JohnTillUK Hi, We apologise to hear this. Could you please direct message us your account details we look into this for you?

@joelanelegend @O2 It’s not just you. Every time I report via the app, I’m told they can’t find a problem

@MeBeLiam We apologise to hear this. Could you please direct message us your account details we will be happy to look into this?

@O2 has got the worst app ever to view your bills 🙃🙃

@TipTopKlopp Hi, We are sorry to hear this. Could you please direct message us more information?

@O2 Why are your agents making life difficult for a new customer?

@amybuchan1989 Hi, could you please direct message us your account details ?

@O2 Message sent again

@O2 honestly wish someone could explain to me, Me and my husband both got switch up on same day in August last year. He has been Able to switch up twice one in November and one in February but I lost my switch up in February and can't upgrade until July now 😡

@thecarr66639092 Hi there 👋 Thanks for getting back to us. If you’re logged into My O2 but can’t find the option to switch to an eSIM, you’ll need to go to the SIM swap section of your account. You can find it by heading to My O2 and looking under “Device (cont) bit.ly/4asw2ia

@O2 Logged in , but can’t seem to find that option. Any pointers

@o2 how can I convert my physical sim to an eSIM ? Thanks

@paz565 hanks for getting back to us — and I’m genuinely sorry that you’ve had such a difficult experience trying to resolve this. Given your father‑in‑law’s age and the steps your wife has already taken to act on his behalf, it’s completely (cont) bit.ly/4fCEuPo

@O2 The online complaint process doesn't work. Calling O2 doesn't work - no one listens. The chat facility doesn't work - no one listens. Tried several times. We are at the end of our tether with O2. Will go to O2 shop in person with evidence & speak to the manager.

@O2 Hello. Trying to resolve an issue with my 92 year old father in law's mobile. It seems the account has been escalated to a debt collection firm inappropriately. Have been pushed from pillar to post & can't get a resolution. Your online complaint system doesn't work. Help!

@paz565 Thanks for getting back to us, and I’m really sorry for the ongoing difficulty your family has faced — especially given your father‑in‑law’s age and the steps your wife has already taken to act on his behalf. You should not have been passed (cont) bit.ly/4ghOKgb

@O2 That'll be a full day, just to sort a simple dispute. Please direct me to where (online) she can make a complaint, being as you aren't a member of the organisation that deals with complaints of this nature.

@TomMorgan83 Hi Tom, I’m really sorry to hear how difficult this has been — especially after spending hours on the phone and still not getting the support you expected. I completely understand why you’re feeling this frustrated. To get your order issue (cont) bit.ly/444sZsP

@O2 I’ve already spoken with your incompetent call centre for hours over the last few days. completely unhelpful and ur acting illegally (apparently that’s just ur processes) - won’t be going anywhere near you once I’ve sorted this order sorted (prob need to involve solicitors)

Say hello to summer freedom! 🍦☀️ From sun-soaked cities to spontaneous getaways, O2 lets you roam like you mean it. We're the only major network that lets everyone roam at no extra cost in the EU, up to 25GB. #RoamFreely

@Audrey25698469 Hi Audrey, I’m very sorry for the ongoing inconvenience — especially after you’ve already taken every step advised, including calling 202 repeatedly, attempting the upload through the app, emailing the Resolution Team, and visiting a store. (cont) bit.ly/4e82HvK

@O2 Your advice is wrong. I have called 202 every day. I have tried on the app. I have emailed the document to an agent in the resolutions team. I have visited the store. None of these things have rectified the issue

@O2 Can someone please explain why I can't change the date of birth on my O2 account despite trying the app, calling, emailing amd visiting an O2. 7 days I've been requesting this change and no-one can help. Worst customer service experience I've ever had with a company

@Audrey25698469 Hi Audrey, I’m really sorry this has been such a long and frustrating process — especially after you’ve already tried uploading documents, emailing the Resolution Team and visiting a store. A date‑of‑birth change is a security‑sensitive (cont) bit.ly/43sZHnE

@O2 I have tried uploading the document. The app rejects all formats. I have tried emailing and attaching the image to the Resoltion Team, they have not changed it. Do not send advice to me please, I have followed through on all previous advice and nothing has been resolved.

@Audrey25698469 Hi, I’m really sorry you’ve had such a hard time trying to get your date of birth updated — it shouldn’t be this frustrating. Just to explain, changing a date of birth isn’t something that can be done through the app, in store, or by email, (cont) bit.ly/4uyYFS3

@TomMorgan83 Hi Tom, I’m really sorry to hear about the experience you’ve had — it’s absolutely not the level of service we want anyone to go through, and I understand why you’re frustrated. If you’re having issues with your order or the way it’s been (cont) bit.ly/3SnJ0rj

@O2 Given the replies could this be any scammier

@matthewwright17 Hi, I’m really sorry you’re having trouble with your signal — that’s not the experience we want for you at all. The best place to check what’s happening in your area is our Coverage Checker, which shows any faults, planned work or congestion (cont) bit.ly/4e7Ge22

@O2 why is the phone signal never actually any good no matter where I am ?