Ask Spectrum

@ro_gmzp Good evening and thanks for reaching out. I’m sorry to hear you’re having an issue with our service. Please send us a message so we can check into this for you. -ZB

One of the major benefits of owning a DVD player is I can still watch the Office any time I want while @GetSpectrum has another freaking outage

@ShoeKat I apologize for the extended downtime. We're happy to look into things for you. Can you please send us a DM to get started? -RT

@Ask_Spectrum down in LA, at 7:30 received text 9:30pm repair time. Chat has no update at 9:30. Now 12:30 and unknown time to repair. Sadly not a unique issue when you go down. Starlink has its own issues but home on! ^.~^

@thouxanbanjay I apologize for the internet issues. If you'd like us to look into things for you, please send us a DM and we're happy to help. -RT

YO @GetSpectrum what the hell is going on with the internet 500 ping on cod i’m paying hard earned money dog

@CliffRayman I apologize that our service isn't working for you tonight. We're happy to look into things for you. Can you please send us a DM to get started? -RT

@@GetSpectrum Down again. You just can't keep my Business Internet running. Always the same. Estimate grossly under actual. You guys have a job to do and you're bad at it All the executives should be fired. @FCC @FTC

@mariajrodd I apologize for the issues with our internet service. If there's anything we can look into for you, please send us a DM and we're happy to help. -RT

@GetSpectrum internet is truly ASS

@susanemills2 I understand the frustration. We're not provided details on carrier agreements until they are announced publicly so we don't have any additional information at this time. -RT

@Ask_Spectrum She does not 'stream' anything; she has always watched Reds' games on Spectrum cable tv. I have heard that Spectrum & the Reds are still 'talking', so hopefully an agreement will come next week before 'opening day'. Do you have any news?

@Ask_Spectrum One of my friends live in the Dayton, OH area and has always watched Cincy Reds' games on Spectrum tv, Ch.29. Since the Reds are no longer with FanDuel, and since Spectrum is apparently still 'talking' w/the Cincinnati Reds,

@Brian_s20 If you change your mind and decide you'd like us to look into things for you, we're here 24/7! -RT

@Ask_Spectrum FUCK OFF IM SWITCHING TO FRONTIER

@Ask_Spectrum YOU GUYS ARE FUCKING WACK. ANOTHER FUCKING OUTAGE

@luckyxox___ I am sorry if you are having internet issues. Please feel free to DM us if we can be of any assistance. DC

Issa bad night to have spectrum internet 👀

@_ark58 I apologize for the issues with our internet service. We're happy to take a look into things for you. Can you please send us a DM to get started? -RT

if i spew one last thing onto this app and never return, it'll be me pleading with everyone to never make yourself suffer by choosing Spectrum as an internet provider. shit has gone out like 6 times in the past hour

@calebshucks I am sorry if you are having any wifi issues. Please feel free to DM us if we can be of any assistance. DC

spectrum wifi is the worst choice you can possibly make never choose spectrum you will get the most inconsistent wifi ever

@btsarmy_jin I apologize that our internet isn't working for you currently. We're happy to take a look into things for you to see what's going on. Can you please send us a DM to get started? -RT

@Ask_Spectrum what’s happening the internet isn’t working

@politicaljimbo I apologize for the maintenance interruption. If there's anything we can look into for you tonight, please send us a DM and we're happy to help. -RT

Choosing to do a maintenance upgrade on the 1st night of March madness is peak @Ask_Spectrum #spectrumoutage

@JTdabarberLA We would be happy to assist with your services. Please feel free to reach out to us directly for any help. DC

Internet outage? @Ask_Spectrum city of bell

@yummydxnise Hello! We're happy to send feedback up for you regarding your experience with Shawn. Can you please send us a DM to so we can collect some information? -RT

S/o Shawn from NY working at @Ask_Spectrum customer service 🥲

@ryanweber88 I apologize for the frustration with our maintenance. I will be sure to pass along your feedback regarding the prior notifications. -RT

@Ask_Spectrum Here we go again with the "planned maintenance", 3 days later. I noticed you never responded to my request to call these maintenance instances what they actually are. Pretty shady to lie directly to your customers about that.

@Ask_Spectrum @GetSpectrum Hey nerds, "We're performing planned maintenance" as an outage reason means you knew ahead of time. You should be proactively emailing your customers in this situation. This technology has existed for almost 30 years, why tf don't you do it?

@OnedayillDi3 I apologize for the internet issues. We're happy to look into things for you. Can you please send us a DM to get started? -RT

@Chaddwith2ds I apologize for the poor experience with our service. If there are any service issues that we can look into for you, please send us a DM and we're happy to help. -RT

I’ve made some bad decisions in my life. I can honestly say that switching to @GetSpectrum is third worst decision I’ve ever made. I’ve lost more calls, money, important talks, etc than ever before. It’s so frustrating to pay so much and receive not even the bare fuckin min

@saucy_Bod36 I am very sorry for any issues you have been having with the internet. Please feel free to reach out via DM if you are ever in need of assistance. DC

@Ask_Spectrum what’s the deal this is the 3rd strait day of my internet going in and out more times than I can blink.. I work from home and pay for a gig what is up????!!!!!! Lincoln ne