Best Western Hotels & Resorts

@HeloiseEsc Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Samantha

@bestwestern @emirates €220 was stolen from my wallet during a hotel stay in Dubai arranged after a delayed flight.
No response from the hotel so far.
Also experienced long wait, poor room condition, and no transfer back to airport.
I expect urgent action on this matter.

@BigDel1982 Hello! You can most certainly use more than one gift card at a time. Please DM us if you have any other questions. -Samantha

@bestwestern Hi there. I recently earned three, $50 gift cards which expire 8/1/26. Will I be able to use more than one gift card at a time the next time I check in to a BW? Thanks in advance!

@lacedwithlies Hello, we would like to discuss this matter with you and can only do so privately. If you could please DM us, we would appreciate it. If you would prefer you can call us at 1-800-528-1238 as well. Thank you. - Khia

Pretty sad when @bestwestern still hasn’t responded to my review that I left in January.. AND especially after they had told me I’d get some sort of compensation for the not so great experience.

@donnyb the United States please visit bestwestern.com/content/best-w… to find the number for your local Best Western office. -Trinity 2/2

@donnyb Hello, I am sorry to hear about your recent experience and understand how upsetting this may be. We ask that you contact our office at 1-800-528-1238. Our hours of operation are 7 am to 8 pm, Monday - Friday; 7:00 am to 5 pm, Saturday/Sunday Mountain Standard time. Outside of 1/2

I have a reservation at a @bestwestern in April made through the @AmericanExpress portal with my AMEX Platinum. I just received a text through @WhatsApp, which was my first red flag. Saying I need to confirm my reservation as it was on a temporary hold, another red flag. I called Best Western and was told I was the third call she received today about this. It's a scam and it looks very real. My rule is anytime I get a request from a business, I will to call the business directly with a number from an email I got in the past or their official website. I am curious how they got my reservation information.

@TiaHaplo Hello, we would like to discuss this matter with you and can only do so privately. If you could please DM us, we would appreciate it. If you would prefer you can call us at 1-800-528-1238 as well. Thank you. -Trinity

@bestwestern Hi. What would you like to know?

@bestwestern ...Why do you offer gift cards if none of the hotels can redeem them? I spent the nite at 2 different locations, and neither of the locations could apply/use my gift cards towards my nite stay! So much for trying to save some money!!

@I_RaviChauhan Hello, thank you for sharing your concerns. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Samantha

@thebestwestern do get a surprise audit or check done on your 'The Best Western Plus, Amritsar' done and you'll know what dent on your brand reputation this property is doing. It's a shame the property has your brand name. @bestwestern something to act upon

@sun_christ79009 You can contact our office at custserv@cs.bestwestern.com. Please visit bestwestern.com/content/best-w… to find the number for your local office. -Samantha

@bestwestern Samantha, 1 800 528 1238 is a tele transfer company in Melbourne, it is not BW

Zach, you're welcome at Best Western anytime.

@sun_christ79009 Hello, we would like to discuss this matter with you and can only do so privately. If you could please DM us, we would appreciate it. If you would prefer you can call us at 1-800-528-1238 as well. Thank you. -Samantha

@bestwestern Who block this message, whom will taken the efect of Karma by himself

@sun_christ79009 Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Trinity

What's happend in my room? I have mentioned hotel it , but yesterday afternoon,during12.00_15.00 in Melbourne BW city hotel, someone sneak in my room4 hours,switched off my camera deleted record file, all my luggage polutioned, i want talk with their manager, WFK Allmost staff absent today ,manager is 'sickness ',can't reached, how can I solve this? I call the local police, waiting for them @7warroom @elonmusk @GordonGChang

@Heather22311814 Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Trinity

Anyone else had trouble getting their holding deposit refunded by @bestwestern hotel? Stayed in Best Western hotel, Nashville. They took a card deposit, which was refundable within 5 days of checkout. Checkout was on 25th February. Still no refund in spite of chasing. Not happy!

@ToeKneeTM Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Samantha

I get one caregiver break a year. I plan meticulously. I budget. I do a funding drive. This year, @bestwestern Hotels decides to screw my vacation up. Multiple receipts for prepaid "buy now and save" non refundable reservation... No room. Yeah. Happy Vacay!

@NParab12495 Hello, we would like to discuss this matter with you and can only do so privately. If you could please DM us, we would appreciate it. If you would prefer you can call us at 1-800-528-1238 as well. Thank you. -Samantha

@bestwestern Here is the invoice copy the refundable breakage deposit was more than the stay charges. I have also asked the same at reception during the checkout they ensured me i will get within 2 days. However, till date I haven't received the same.

@bestwestern @BW_Cares #DesPlaines #Chicago #OHare #BestWestern #BwSmiles @BestWestern I am writing to request the immediate refund of my $100 incidental deposit from my stay on March 9th–10th (Booking ID: NH22254469732616). It has been over eight days since my checkout.

@NParab12495 Hello, I am sorry to hear that your deposit has not been released and can understand how this situation would be concerning. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Samantha

@bestwestern It has been over eight days since my checkout, and I have not received the funds or a response to my previous emails. Please confirm that the refund has been processed on your end. If there is a delay, please provide the transaction reference number so I can follow up with Bank

@NightTrader8 us at 1-800-528-1238 as well. Thank you. -Trinity 2/2

@NightTrader8 Hello, I am sorry to learn about the experience you had and I can understand how this situation would be upsetting. We would like to discuss this matter with you and can only do so privately. If you could please DM us, we would appreciate it. If you would prefer you can call 1/2

Can’t wait to discuss the operation you guys are running down in Costa Rica. Not able at the moment, but really. Gonna need to speak with corporate about what’s going on and happened today at @bestwestern in Costa. I’m the type that never ever complains or writes a review. Everyone needs to hear about the happenings there today.

@Lenewthit528 Hello, I am sorry to hear about the experience you had and can understand how this situation would be upsetting. We would like to discuss this with you further, please DM us with your reservation and contact information. We look forward to speaking with you. -Samantha

@bestwestern I’ve been nice and calm. I reported this through the Customer Relations and now I’m putting you on BLAST. I want a refund for my stay on 2/15. The room was infested with ladybugs. Your report was full of lies. #Refund #EULESS #AirportFreeway

@Steveow68572315 Hello, we would like to discuss this matter with you and can only do so privately. If you could please DM us, we would appreciate it. If you would prefer you can call us at 1-800-528-1238 as well. Thank you. -Samantha

@bestwestern My booking was made under my name for 3 nights b&b through no fault of mine we couldn’t complete the work we went to do and have to return on the 7th April for 2 nights I was told I couldn’t transfer my booking and as a small business I can not afford to loose that money

@bestwestern absolutely appalled with your customer service, booked 3 nights for work unfortunately couldn’t complete so haven’t return in April, only stayed 1 night asked if they could transfer the other 2 nights told, absolutely NOT I’m a small business !!!!😡