Beth

@virginmedia However she does not have a Netflix account. She never has. Netflix have confirmed this. A manager of yours has acknowledged this and confirmed no charges. Yet… more charges within 2 weeks of those emails!

@BethOUB329 Okay, at this point what I can offer is a Web Chat with myself tomorrow at 15:30pm where I can raise a complaint for you with regards to this. Please let me know if you would like this? To confirm though, this wouldn't be to cancel the Netflix service as we cannot do that. MH

Shocking service from @virginmedia. Charging my disabled mother for Netflix when she has never had Netflix, and charging late payment fees for such. Month after month. Managers have agreed shouldn’t have been charged. And still getting charged. Appalling!

@virginmedia Netflix have looked into the case and said there is no, and never has been, an account linked with any of my mother’s email addresses, her phone number or her address. How is she supposed to cancel something she has not signed up for, and one of your managers has agreed so?

@BethOUB329 Thank you for that information. If we are taking a payment for this then there would be an account. At this point we would only be able to advise to speak with Netflix again so they can look into that further. MH

@virginmedia They didn’t understand at all. They kept saying she needs to cancel with Netflix, but she can’t cancel something she isn’t subscribed to! Netflix has confirmed she doesn’t have an account

@BethOUB329 What did the team advise when your mother explained that to them? ^ZR

@virginmedia This is the number my poor mum spent 2 hours on the phone to this morning!! Being told she has to cancel her netflix when she can’t cancel something she doesn’t have!!!

@BethOUB329 I do apologise, Beth. Please contact the team on 0345 454 1111 (or 150 from a Virgin Media landline) so that they can investigate what's happened here and assist further. Keep us posted. ^ZR

@virginmedia Still on the June bill displaying at £116.90

@BethOUB329 Have the April and May charges since been corrected? Are they also on the June bill? ^ZR

@virginmedia 19th April was told Netflix cancelled and account had been credited and no money was owed by my mother. Come May the charges came back for Netflix and late payment. The usual agreed bill amount (was £30, rose to £39 end of May) has always been paid on time

@BethOUB329 Was it resolved for April and May but charges have been returned now Beth? RP

@virginmedia Plus late payment charges which is hindering her credit record, when it’s out of her control

@virginmedia Yes. Back in April it was raised as a complaint, with a manager saying (in an email) all was put right, and she should not, and would not, be charged again. But her bill is again £116.90 this month because she’s still being charged for the Netflix?!

@virginmedia Today, for 2 hours. Getting cut off each time. Started at 11:42, then 11:44, 12:40, 12:45, 13:10 and ended at 13:11 for 43 minutes.

@BethOUB329 Hello Beth, we're really sorry to hear of the Netflix charges and issues on your mothers account. When did you last speak to the team in regards to this? RP

@AsdaServiceTeam online 2 for £12 meal deal only showing mains and sides in the deal? No desserts or drinks. Can you help please

Just opened @SaputoInc’s Utterly Butterly I bought in an emergency to go with our emergency bacon and emergency bread and milk. Only to find it’s utterly half full. Talk about tightening your purse strings😩. That’s worse than a bag of @walkers_crisps

#oub329 #Week18 we submitted our #leadershipchallenge. Can we live harmoniously with AI? Can policy makers make this transition easier? Should policy makers make this easier?

@KirstyWOUB329 @robertsullivan Completely agree with you. Prior to now I’ve probably seen activists as nuisances than leaders, but actually now I see where the leadership and change comes from

#OUB329 WK 16 - @robertsullivan This week was about activist leadership. I've never really thought about an activist as a leader but this let me see that their constructive approaches do influence people. I also got an insight to agonism and how it develops constructive criticism

@JadeB329 @B329Leadership I found place-based leadership to be very ‘wishy washy’. As you’ve said, people have to be invested in a place, but what criteria is there to ‘be invested’?

@B329Leadership WK14 #placebasedleadership seems to be effective if people are invested in place, as Jackson & Perry argue with globalization & easy movement is local investment in place waning? It leads me to ask do immigrants have opportunities to show their investment? #OUB329

@classens_pieter @sin_j007 Hadn’t considered the link between the types of challenges and type of leadership required to tackle each type. A lot of wicked challenges definitely require a collaborative approach

Week 14: I have been learning about the differences between tame, wicked, and critical leadership. And that it requires delegation, collaboration etc. #B329LeadershipChallenge #OUB329 @sin_j007

@LTB329 Completely agree with this. Depending on the type of leader depends on the effect on everyone else too

#OUB329 #Wk17 whilst we’re arguing the detrimental changes AI will bring, we’re forgetting about the social changes we’ve already experienced. But we’re still here to tell the tale. Internet, globalisation, even transport!

Covid is dying down so let’s scaremonger with something else 👌🏼

Collinson and Ackroyd’s (2005) continuum has really intrigued me, considering the traits of misbehaviour and dissent. Perhaps I’ve engaged in resistance more than I’d appreciated before this week #week15 #OUB329