Chola MS G.I. Co Ltd

Dear Manju, we request you to note that your request pertains to Chola Investment and Finance Company, who has provided the loan. Hence, we request you to write to their Customer Care division Details below. Chola Investment & Finance: Website: cholamandalam.com E-Mail: customercare@chola.murugappa.com Toll Free: 1800-102-4565 (9.00 AM TO 7.00 PM) (Monday to Saturday) SMS: 9500000312 Instagram id: @cholamandalam_finance We regret the inconvenience caused and assuring you with the best of our services!

@CholaMS I paid my EMI one day ago along with late fees, yet you’ve charged an extra ₹908 without any reason. This is unacceptable service. Refund my money immediately or I will escalate this through consumer grievance channels. #CustomerComplaint #RefundNow

@deehackers Thank you for reaching out to us. We wanted to let you know that we have received your request and we have created a support ticket for you. Your case number is 11047935.

@CholaMS Case No: 11041162. No update receive till now it’s being 2 days.

@CholaMS for renew car policy it’s asking 17 digit policy number but in my old policy there is no 17 digit policy number.

@B_Hamir007 Dear Hamir, we regret the inconvenience caused. Please contact us on our toll-free number: 1-800-208-5544. Alternatively, you can email us at customercare@cholams.murugappa.com with your policy/claim details. And we will assist you at the earliest.

@TataMotors_Cars @TataMotors @Tataev भरोसा करके #TataMotors की गाड़ी ली और डीलरशिप से इंश्योरेंस कराया.. पर यहाँ ग्राहकों को सिर्फ परेशान किया जा रहा है.. दूसरी बार क्लेम में दिक्कत आ रही है और डीलरशिप हाथ पर हाथ धरे बैठी है #Reference 7-169240947581 @CholaMS #VocalForLocal

@MunishK75259042 Thank you for reaching out to us. We wanted to let you know that we have received your request and we have created a support ticket for you. Your case number is 11047467.

@Hyundai_SK @HyundaiIndia @DreamHyundai @CholaMS Escalation of partial claim approval - 3311/2600057656 My car damaged from front and back in same accident than why claim approved only partial? please requesting resolve the same and get this approved fully.Waiting forthe response

@rahul_aminz Dear Rahul, this has been raised with the relevant team. Please give us some time to get back to you. Thank you for your patience & understanding.

@CholaMS No Expectations from @Chola_Official (Finance)or @Chola_MS General Insurance to resolve this matter. This tweet was only to inform. Not satisfied with the contradictory responses and lack of accountability. FIR is already filed. The matter will now proceed under the legal cell

@Murugappa_Group Complaint against Cholamandalam Investment & Finance Co. Ltd(Sribhumi Branch) & Mr.Raju Chakraborty regarding fraudulent insurance practices & denial of death claims #FIR No.442/25 #Reg.No.398/25 #CNR No.ASKJ040004422025.Both policy No is edited by Branch manager

@inder71 Thank you for reaching out to us. We wanted to let you know that we have received your request and we have created a support ticket for you. Your case number is 11044387.

@CholaMS Still no update, my car is ready and I can’t take it home coz your employee decided not to work, I mean is this how chola works if yes sorry no renewal! @CholaMS other companies are way better as they settle ur claim in 90 days in Total Loss cases

@CholaMS worst experience! Unprofessional employees, no transparency, I will renew or recommend this to my friends or family.

Dear Lucky, we request you to note that your request pertains to Chola Investment and Finance Company, who has provided the loan. Hence, we request you to write to their Customer Care division Details below. Chola Investment & Finance: Website: cholamandalam.com E-Mail: customercare@chola.murugappa.com Toll Free: 1800-102-4565 (9.00 AM TO 7.00 PM) (Monday to Saturday) SMS: 9500000312 Instagram id: @cholamandalam_finance We regret the inconvenience caused and assuring you with the best of our services!

@CholaMS @RBIsays @Cholamandalam Finance की मनमानी! मेरी गाड़ी (GJ27TT9370) को बिना किसी पूर्व नोटिस के 18 दिनों से सीज कर रखा है। मेरा EMI बकाया (Overdue) ₹0 है, फिर भी कंपनी ने ₹75000 की अवैध वसूली की शर्त रख दी है—'पैसे दो, वरना गाड़ी नहीं मिलेगी।' क्या ये कानून से ऊपर हैं? @RBI @FinMinIndia

@CholaMS @RBI @PMOIndia @nsitharaman @BankingOmbudsman @FinMinIndia @jagograhakjago "My vehicle GJ27TT9370 has been seized for 17 days by @CholamandalamF with no resolution. Extremely poor service and harassment. Please look into this immediately. [Ahmedabad] #Help Plz support

@MehdiAbbasTech Thank you for reaching out to us. We wanted to let you know that we have received your request and we have created a support ticket for you. Your case number is 11043876.

What is the point of creating support ticket when user neither gets any mail or any response from your team. Pathetic service @CholaMS team

Dear Satyajit, we request you to note that your request pertains to Chola Investment and Finance Company, who has provided the loan. Hence, we request you to write to their Customer Care division Details below. Chola Investment & Finance: Website: cholamandalam.com E-Mail: customercare@chola.murugappa.com Toll Free: 1800-102-4565 (9.00 AM TO 7.00 PM) (Monday to Saturday) SMS: 9500000312 Instagram id: @cholamandalam_finance We regret the inconvenience caused and assuring you with the best of our services!

My name is Satyajit Bose & I haven't taken any loan but while I was trying to apply for a loan when I have login by My mobile number someone named Banti Singh has taken l and my number is registered with it what the scam is doing @Chola_Official @CholaMS @RBI @RBIsays

Dear Customer, with reference to your claim number: 3362/2600011033/OD, please note that your complaint is currently under follow-up with case number 10880899. Our concerned team will prioritize this matter and get back to you at the earliest. We will get back to you in priority requesting your patience in the interim and patience and look forward to resolving your concerns promptly. We regret the inconvenience caused and assuring you with the best of our services!

4/5 Even after raising objections, I was not provided: Full GPS logs Technical analysis Complete investigation report This lack of transparency is unacceptable. #IRDAI #Accountability @nch1915 @consumeraffairs:  @jagograhakjago @CholaMS

@prajapati6246 Dear Harsh, we regret the inconvenience caused. Kindly share your complete concern, exact policy number or claim details via email at customercare@cholams.murugappa.com or send us a direct message, so we can assist you better. Thank you for your understanding and patience.

@MediAssist @CholaMS Hi @MediAssist @CholaMS, I need urgent help regarding my policy renewal. I'm unable to access the renewal link and need to confirm my registered mobile number and email ID. DMing my policy details. Please assist ASAP. #Insurance #Help #CustomerService

@shubhamkum21863 Thank you for reaching out to us. We wanted to let you know that we have received your request and we have created a support ticket for you. Your case number is 11043435.

cholainsurance.com "@CholaMS Mere Claim (No: 2150009895) aur Case (No: 11012115) ko lekar Bank documents dene ke bawajood 15 din se mujhe pareshan kiya ja raha hai. Har baar sirf jhutha bharosa milta hai. kripya is mamle mein dakhal dein aur mujhe insaf dilayein

@ajit_pandey999 Thank you for reaching out to us. We wanted to let you know that we have received your request and we have created a support ticket for you. Your case number is 11043408.

despite the fact that I have tried contacting him numerous times. Why is there such negligence? I urge the concerned responsible officer to take immediate cognizance of this matter. @CholaMS

Dear @CholaMS I have purchased a car insurance policy from your company. Policy Number: 3408/00962706/000/00. This is a 'Zero Depreciation' policy. However, your company is currently refusing to approve my claim. Your surveyor Sushil Singh, is not answering my calls. @irdaindia

@ikumarmahesh Dear Mahesh, we regret the inconvenience caused. Please contact us on our toll-free number: 1-800-208-5544. Alternatively, you can email us at customercare@cholams.murugappa.com with your policy/claim details. And we will assist you at the earliest.

2/2 I’ve had insurance since 2019 with different companies and never faced such issues. This was my second claim with Chola MS, and honestly, it has been a very poor experience. Even now, my claim is still not properly settled. @CholaMS

1/2 Very disappointing experience with Chola MS General Insurance. My vehicle met with an accident and during the claim process, despite multiple damages (like glass and other parts), only a single claim was considered. Approval itself took around 15–20 days. @CholaMS

@PoonamA232030 Dear Poonam, request you to please share the case number or your email address from which the mail was sent to assist you accordingly.

@CholaMS After mailing you on your customer care or nodal escalation team they are again telling to contact the same regional team which not answering my questions.. so I have no option left but to approach irdai ombudsman

Facing unfair claim handling by @CholaMS My genuine claim is being reduced just bcoz I couldn’t take spot photos in heavy traffic. In real situations, noone can block the road & click photos after an accident. All damages are verified, yet claim is questioned. @IRDAI_Official

@sudhanshu141 Dear User, request you to please share the case number or your email address from which the mail was sent to assist you accordingly.

@CholaMS As requested, have sent the issue details in your customer care email id. Pls get it sorted soon. Thanks.

@RBI @aajtak @CNBC_Awaaz @CholaMS @FinancialTimes

Dear Customer, with reference to your claim number: 3362/2600007688/OD, please note that your complaint is currently under follow-up with case number 11038219. Our concerned team will prioritize this matter and get back to you at the earliest. We will get back to you in priority, requesting your patience in the interim and patience and look forward to resolving your concerns promptly. We regret the inconvenience caused and assuring you with the best of our services!

@CholaMS chola ms wale policy bechte hain aur janta ko bevkuf bna rhe hain policy ke naam pr koi sunne wala nhi hai meri policy number 3362/03887000/000/00 prem pal ,prems4210@gmail.com 2 mahine se gadi upar ho gye gadi ko le gye pr koi sunne wala nhi hai bekar hai policy . Prem

Dear Customer, With reference to your query. We request you to note that the claim was eligible under HDFC Life Insurance alone, and it had been processed accordingly as per the policy T&C of HDFC Life Insurance. The loan had the premium debited only for Life Insurance, and no premium was debited towards Personal Accident Insurance. We have not received any premium for the PA policy at our end. Request you to please coordinate with Cholamandalam Investment & Finance Company for any further clarifications. Further to your clarification, you may write to our customercare@cholams.murugappa.com from your registered Email. We regret the inconvenience caused and assuring you with the best of our services!

@Chola_Official @CholaMS Policy’s Premium was deducted by @Chola_Official (Finance) and policy issued via your Karimganj branch. You cannot shift responsibility to @CholaMS. FIR 442/25 already filed. I demand investigation and immediate claim settlement. Kindly stop deflecting and take responsibility.

Dear Customer, with reference to your claim number: 9999017889, please note that your complaint is currently under follow-up with case number 10811171. Our concerned team will prioritize this matter and get back to you at the earliest. We will get back to you in priority requesting your patience in the interim and patience and look forward to resolving your concerns promptly. We regret the inconvenience caused and assuring you with the best of our services!

@CholaMS My claim for loss of limb is pending. I emailed you first on 06-Mar and again on 18-Apr. As a daily-wage earner who has lost a hand, this delay is ruining my life. Please reply @CholaMS .

Care often lives in the smallest details, in the corners we soften, the risks we notice, and the quiet ways we keep our loved ones safe. This World Health Day, we celebrate those thoughtful acts of protection that may go unseen, but always make a difference. To every person who cared a little extra so someone else could feel safer, thank you.

@139Bhardwaj Dear User, we regret the inconvenience caused. Please contact us on our toll-free number: 1-800-208-5544. Alternatively, you can email us at customercare@cholams.murugappa.com with your policy/claim details. And we will assist you at the earliest.

Pathetic management and terrible service. Your surveyors don’t even bother to talk, forget resolving issues. I filed an accident insurance claim for UK07DV1524 (Ravinder Vishvakarma) — no response, no accountability, and calls ignored. @CholaMS @Chola_Official