ClearScore

There's a scam on social media tricking people into sharing their ClearScore login details. Remember: your login details are sensitive and private to you. Don't share them. 🔐 Checking your credit report regularly is a great way to spot something that doesn't look right.

@bigpete1974 Hi Peadar, we're so sorry for the late reply! If you haven't yet, please get in touch through our help centre (help.clearscore.com/hc/en-us) - our team can provide some more info.

@ClearScore I see an item in my credit report and I don’t know what it is. How do I seek clarity on that? Thanks.

@THX1138_2014 Hi there, sorry for the late reply! If you're still having issues with the verification screen, could you get in touch through our chat: help.clearscore.com/hc/en-us? Our team will be able to look into this further.

@ClearScore Your website is broken. It is impossible to get passed this stupid verification thing to login....

@kyle213187 Hi Kyle, we apologise for the late reply. Could you let me know if you're still experiencing this issue? We've recently made some changes to Credit Health to improve this.

@ClearScore why does my credit health start that my only income is £620 a month? Even with a linked account - my income is 5x that amount

@brodielikesyou Hi Brodie! If you haven't yet, please contact us through our chat (help.clearscore.com/hc/en-us) and we'll update this for you.

@clearscore For some reason I have an address I lived at in 2019 showing on my account. However, no matter how hard I try, I can't seem to provide my most recent address, and the financial products and accounts I have registered there aren't showing up either. It's 773 on @Experian , but 371 on clear score. What should I do?

@MPloughboy We're sorry to hear you're having issues signing up! Please feel free to get in touch through our chat here: help.clearscore.com/hc/en-us - we'll be happy to look into this.

@ClearScore I'd sign up but after finding my address your web page just ignores it & returns to postcode.

@fitzy89 Thanks for flagging this, Rob - we'll pass it on to our team so they can investigate.

@ClearScore Been meaning to mention for a while about mis-timed notifications, any chance you could take a look at this?

@jonphillips241 Hi Jon, thanks for your comment. Please get in touch with us at query@clearscore.com, so we can help you to raise a dispute. Thanks, Feriha

@ClearScore Why am I finding it impossible to submit a dispute. Your help centre sends you in circles

There's a scam on social media tricking people into sharing their ClearScore login details. Remember: your login details are sensitive and private to you. Don't share them. 🔐 Checking your credit report regularly is a great way to spot something that doesn't look right.

@klharris30 Hi Keith, thanks for your comment. Please get in touch with us at query@clearscore.com, so we can check this. Thanks, Feriha

@ClearScore For some reason, in my current report it is showing 2 credit cards twice so has effectively doubled what i owe. Is this a mistake that will be rectified in due course?

@henningactivist @Vodacom @ClearScore_SA Hi there, thanks for your comment. Please get in touch with us at query@clearscore.com, so we can check the incorrect missed payment you're referring to. Thanks, Feriha

@Vodacom My Credit Profile on ClearScore indicates that in January I had a missed payment. It is incorrect as my accounts are paid on time. @ClearScore_SA @ClearScore

@SSpurs1971 Hi Sean, we can help disable 2FA on your behalf so that you can log in and enable it again. please email us at query@clearscore.com so we can get this updated. Thanks, Feriha

@ClearScore please explain to me how I can login to change my mobile number, when you keep sending a code to my old mobile number. 🙄

@Hesketh_CW Hi there, thanks for your comment. Please get in touch with us at query@clearscore.com, so we can check the incorrect emails you're referring to. Thanks, Feriha

Sick and tired of @ClearScore sending me click bait emails about my score changing when it hasn’t. One more and I’m deactivating my account

@amberlily2014 Hi Joanne, thanks for getting in touch. We'd love to help you with updating your address, please email us at query@clearscore.com so we can get this updated. Thanks, Feriha

@ClearScore Hi, I'm registered with you, but you have the town where I live in the wrong county. How do I change it?

@Essex286 Hi Enigma, thanks for letting us know about this. Please email us at query@clearscore.com so we can look into this for you. Thanks, Feriha

@ClearScore for the last few days your app doesn’t work, you can open it but after that you cannot do anything, none of the link are working, my IOS software is up to date and app had an update yesterday and the result is the same..totally useless

@BexBitchDrummer Hi there, thanks for your comment. If you’re having trouble logging in, try resetting your password at app.clearscore.com/reset. If you're not receiving the reset email, contact us at query@clearscore.com so we can look into this for you. Thanks, Feriha

@ClearScore new update says my password is wrong and I’m not receiving the reset email

@codey_owen11 Hi Codey, thanks for your comment. Please email us at query@clearscore.com, so we can look into this for you. Thanks, Feriha

Fancy being penalised for not having a mortgage 😅 @ClearScore

@magwee1 Hi there, thanks for letting us know about this. Could you please inform your friend to get in touch with us at query@clearscore.com so we can help her out with this. Thanks, Feriha

@ClearScore help. My friend has had loads of emails today about status of her loan application - she didn’t apply for them so she victim of fraud. What should she do?

@natsrambles Hi Natalie, thanks for getting in touch. We'd love to help you with this, please email us at query@clearscore.com so we can get this updated. Thanks, Feriha

@ClearScore I have an account with you, via my MBNA credit card, however I need to cross check my electoral roll status after a house move. Do I need to create an account when I have one via mbna? The mbna access is only via my mbna app

@shamusdoherty Hi there, thanks for getting in touch. We'd love to help you with the concerns you've got about your credit report, please email us at query@clearscore.com so we can get this updated. Thanks, Feriha

@ClearScore how long would you expect an update to take? 3 months and credit card balances cleared yet still showing. Does that mean your credit scoring isn’t very accurate?

@AndreKendeck @ClearScore_SA Hi Andre, thanks for your comment. Please email us at query@clearscore.com, so we can look into this for you. Thanks, Feriha

@ClearScore_SA @ClearScore I haven’t been able to access my account in years I gave up trying to get the system to recognise my new phone number

@Bbr4nd0nn99 Hi Jak, thanks for getting in touch. We'd love to help you with updating your address, please email us at query@clearscore.com so we can get this updated. Thanks, Feriha

@ClearScore hello, i can’t update my address online or on the app? it doesn’t give me the option.