EE

We already talk football with our hands. Let's use them to learn British Sign Language. As @england @fawales @northernireland @scotlandNT lead partner, EE & @royaldeaf are upskilling fans, so that Deaf BSL users feel included in football conversation. Support. It’s in your hands.

Hi there, usually the charge would be the amount of the donation so it is an odd one. You can have a look in the EE app to see what exactly the extra charge is for, or if you give our customer care team a call on 150 I'm confident they'll be able to get to the bottom of what's happened.

@DavidJParsons @gregjames @comicrelief @EE No, as the donation was more than that. You'd think they'd recognise a charity number, right?!

Made a donation to @gregjames @comicrelief earlier, because he's doing a bonkers bike ride on a tandem. @EE have just text me to tell me that they've charged me £10 to send that text because it's out of plan. A tenner to send a text! Utterly bonkers. Wouldn't mind so much if they were donating it themselves 🤯

@AarronLowson Hi Aaron! I don't have any info on when they'll be back in stock, I'd recommend to just keep checking the site every now and again as when we get them back in we'll update the page.

@EE when will you have more MacBook pro’s in stock online 👀

@7LukeHallard Hi Luke, that is a bit of an odd one! I'll be sure to pass this along. In the meantime, I'd check there aren't any spaces on the ends of any of them but if it still isn't working you can give our team a call on 0800 956 6000 and they'll be happy to help.

For the love of God, @EE, do you want to sell me full fibre or not??

Hi Dave, thanks for letting me know what's happening - I'm not aware of any issues so I'll pass this feedback along. In the meantime, please reach out to our customer care team who'll be more than happy to help. You can reach them on 150 from an EE mobile or 0330 123 1105 from any other line.

@EE why is your broadband app playing up??? Parental controls aren’t working and it’s becoming a nightmare atm putting kids to bed

@AelfredSaxon I'm not aware of any issues with the app so I'll be sure to pass this along. In the meantime, I'd recommend having a chat with our customer care team so they can check everything over. You can reach them on 150 from an EE mobile or 0330 123 1105 from another line.

@EE Your app is a complete joke. I have an account but every time I log in it takes me back to log in. Done this now for 3 days. Your fibre is a shambles.

Hi there, we'd always want to make sure you're getting the most out of your EE service. You can check our coverage and status checker to see if anything is going on in the area 👇 ee.co.uk/help/mobile-co… If that all looks good and doesn't match your experience then please reach out to our customer care team who'll be more than happy to help, you can give them a call on 150 from an EE mobile or 07953 966 150 from any other line.

@EE Why is your signal so appalling in the EN4 area?! I pay over £100 pm to you for what exactly?! The honour of 2 bars?! It’s an absolute disgrace that we have a legal contract between us and you constantly fail to deliver. @Ofcom Charges should be linked to service!

Hi Ken, thanks for letting us know - I'm not aware of any issues with the checker so I'll pass this along. In the meantime, please give our team a call and they'll be able to check things out for you. You can reach them on 150 from an EE mobile or 07953 966 150 from any other line.

@EE I love that the part of your website for reporting problems doesn’t work and hasn’t done for 2 days!

I'm sorry to hear you've had this experience with your broadband and when contacting our team, you must feel let down for sure. We'd love the chance to put this right. Please give our team a call on 150 and select option 2 to speak to one of our guides. You can also text HELP to 66033 ee.co.uk/help/contact-ee

@EE I have persistent issues with my broadband speed. I would like to speak to someone, but i am currently being forced to talk to this ridiculous BOT! Do you realise how frustrating this is for customers? HOW DO I SPEAK TO A PERSON?

Thanks for letting me know, if you've already escalated your complaint and that was the advice you were given it'd be best to follow that - you'd usually get sent a letter if we haven't been able to resolve things to your satisfaction. You can see our full complaints code of practice here 👇 ee.co.uk/content/dam/he…

@EE I’ve tried that, the complaints team said next step would be @Ofcom. Apparently, you couldn’t find the call. Which is hard to believe, knowing you must be in the wrong.

Used to work for @EE but my god, they are so bad now. Raised a complaint, and they tried to throw £30 compensation at me because “they couldn’t find the call to listen to”- no surprise. @Ofcom please can you support with this?

Hi there, I know how important it is to keep connected. You can have a look at our network status and coverage checker to see if anything is going on 👇 ee.co.uk/help/mobile-co… If that all looks good then our customer care team will be able to help, you can reach them on 150 from an EE mobile or 07953 966 150 from any other line.

@EE No service in Litte Hulton, Manchester. 0 Bars what is happening?

Our thoughts are with everyone affected by Hurricane Melissa. We’re crediting back charges for mobile calls, texts and data used in Jamaica, as well as mobile and landline calls from the UK to Jamaica, between 29 October and 31 October (inclusive). Please be aware that mobile signal in the area might be affected by damage to local networks and equipment.

@chrisjlatimer Hi there! When this moves to HBO Max on the 26th of March you'd just log into the HBO Max app to watch the sports instead. You can have a read on here as it might have some useful bits for you 👇 community.ee.co.uk/t5/TV/TNT-Spor…

@EE I'm just curious I have the discovery plus and tnt inclusive extra how is this going to change for me when hbo Max launches next week and tnt sports moves there ?

@beakym Thanks for trying that, in the meantime you can speak with our customer care team who'll be able to run through your options. You can give them a call on 0330 123 1105.

@EE Unfortunately that link doesn't work either with my EE account and password 🤷

@EE my broadband account is due for renewal. I have tried both the app and online to do so but neither link takes me to that option. However if I want to end my contract that link works so it would appear that you dont want the business!

@Dave_Hawley1 I'm really shocked to hear this Dave, it isn't what I'd expect at all. Could you pop over a DM so I can take some details to feed this back to the right people? twitter.com/messages/compo…

@EE I'm talking about the sexist and vile comments by your sales personnel in Walsall Town centre

Tell me @EE who employs your street salespeople? Is it an agency or yourselves?

Hi there, thanks for letting us know - I'm not aware of any issues so I'll pass this along. It'd be best to speak with our customer care team so they can check we've got everything set up properly on our end, you can call them on 150 from an EE mobile or 07953 966 150 from any other line.

@EE App failure to show billing detail, as usual. EE’s inability to show a complete bill is inexcusable. Billing is ALWAYS broken and yes, I have been trying again for weeks now.

@lynndo Thanks for confirming that Lynn, I'd love to take some more info to pass this along. Could you pop over a DM with some location details for the cabinet please? twitter.com/messages/compo…

@EE But they claim they're not theirs! The label says EE not openreach

@EE Charlotta in your technical dept has told me EE will not remove graffiti from your street cabinets. Is this correct?

@mchlbvn Hi Mike 👋 An EEID is your online EE account, and it's a place to link all your services together and manage any products you may have with us. Hope that helps 😊

@SamboDerry Hi there, thanks for reaching out to us. I'm not aware of any issues so I'll pass this along, in the meantime our customer care team should be able to help and you get reach them on 150 from an EE mobile or 07953 966 150 from any other line.

@EE Hiya, I'm trying to finish an order on your website, but it doesn't seem to work, are you aware of any problems?