Amylou

Dear @SNICKERSUK what has happened to my bar. I demand answers for my peanutless bar 😄

@TPExpressTrains @ScotRail Even if I booked via Scottail?

@FirthandTide @ScotRail If you travelled with TPE and the train was cancelled you are able to get a refund with no admin fee. Please see here for further details tpexpress.co.uk/help/refunds. ^KM

@ScotRail @TPExpressTrains my train was cancelled yesterday and yet I can't get a refund as it was an Advanced single. What kind of crooks are you! We ended up paying for a bus, so in the end cost us £12 each to get home.

@TPExpressTrains @ScotRail With a £10 admin fee. My ticket was £12.....

@FirthandTide @ScotRail In the event of a cancellation, they are. ^Charlotte

@TPExpressTrains @ScotRail @ScotRail website says advanced singles are non refundable

@FirthandTide @ScotRail Hi there, for cancelled services you are entitled to a full refund from your point of purchase. ^Charlotte

@LNER Ooooor change your ridiculous policy. I will not be folding my buggy and will find some room in the vestibule.

@FirthandTide I do have children and appreciate it can be stressful, the staff at the station will do what they can to assist, we would always recommend speaking to the station staff at least 10 minutes before departure so that they can find someone available to assist. ^Charlene

Booking my train from Dunbar to Edinburgh for Saturday and the only option is @LNER This means my child in her buggy will either be stuck into a bike rack or I'll need to somehow carry toddler, folded buggy and bags on myself. Train travel is crap with a buggy.

@LNER My buggy will not fit. I know from experience. I also know from experience that the staff will not help. They are not around in the few minutes I have to get on the train. Generally I have to rely on the other kind passengers. I take it you don't have children Charlene.

@FirthandTide They'll be able to assist with your buggy and luggage and storing them in the luggage compartments. ^Charlene

@LNER Can they help with finding a space to put my unfolded buggy with bags and sleeping child? No. Thought not. Horrendous discrimination against parents.

@FirthandTide Hello Amy, please speak to staff when you arrive at the station. I'm sure they'd be happy to help you boarding. ^Charlene

Just discovered @trains_for_kids after so many stressful train journeys with a pram. Love their campaign!

Rubbish experience today with @LNER Super grumpy staff.